The following table provides summary statistics for contract job vacancies with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Customer Insight
UK
Rank 440 491 511
Rank change year-on-year +51 +20  
Contract jobs citing Customer Insight 156 151 110
As % of all contract IT jobs advertised in the UK 0.34% 0.28% 0.21%
As % of the Processes & Methodologies category 0.41% 0.34% 0.26%
Number of daily rates quoted 87 94 53
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £344 £334 £304
10% offered a daily rate of more than £585 £528 £494
UK excluding London median daily rate £425 £450 £400
% change year-on-year -5.55% +12.50%  
Number of hourly rates quoted 1 0 1
Median hourly rate £125.00 - £28.19
UK excluding London median hourly rate £125.00 - -

Customer Insight is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37647 43912 41983
As % of all contract IT job vacancies advertised in the UK 83.11% 82.85% 79.79%
Number of daily rates quoted 24815 28793 26009
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 953 1109 1205
Median hourly rate £35.00 £37.50 £28.19
Median hourly rate % change year-on-year -6.66% +33.02%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Customer Insight
Job Vacancy Trend

The job posting trend of jobs advertised citing Customer Insight as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight.

Contractor daily rate trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Insight over the 3 months to 24 March 2017.

Contractor daily rate histogram for Customer Insight in the UK

Customer Insight
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight.

Contractor hourly rate trend for Customer Insight in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 146 £450 +5.88% 58
London +23 49 £463 +15.62% 30
South East +39 37 £500 +20.48% 10
Yorkshire +16 20 £475 +4.68% 2
West Yorkshire +15 18 £475 +5.26% 1
Leeds +14 18 £475 +5.55%
Newcastle upon Tyne -9 17 £400 -11.11% 1
Tyne and Wear -14 17 £400 -11.11% 1
North East -18 17 £400 -11.11% 1
West Sussex +7 16 £463 +41.22% 2
Worthing +22 15 £463 +41.22% 1
North West +36 12 £500 +11.11% 7
Merseyside - 8 £490 -
Liverpool - 7 £480 -
Berkshire +26 6 £425 +53.01% 3
Surrey - 6 £585 -
Scotland - 6 £500 - 3
City of London +3 5 £363 -14.70% 6
Edinburgh - 5 £463 - 3
Staines - 5 £585 -
Hampshire +14 4 £585 +11.42% 2
Manchester +7 3 £800 +77.77% 7
Bristol +3 3 £300 -20.00%
South West -5 3 £300 -20.00%
Oxfordshire -11 3 £413 -8.33%
Kent - 3 £350 - 1
Basingstoke - 3 £585 -
Bracknell +1 2 £425 +53.01%
East Midlands -4 2 £390 -2.50% 6
West Midlands -11 2 £425 +7.93% 1

Customer Insight
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 173 (55.10%) Agile Software Development
2 135 (42.99%) Analytical Skills
3 123 (39.17%) User Experience
4 113 (35.99%) Service Design
5 106 (33.76%) Usability Testing
6 96 (30.57%) Market Research
7 93 (29.62%) Guerrilla Research
8 88 (28.03%) Human Factors
9 86 (27.39%) Degree
9 86 (27.39%) Ethnography
10 84 (26.75%) Analytics
11 78 (24.84%) Psychology
12 60 (19.11%) Marketing
13 56 (17.83%) SQL
14 55 (17.52%) Cognitive Psychology
15 37 (11.78%) User Stories
16 34 (10.83%) Data Analysis
17 30 (9.55%) Prototyping
18 28 (8.92%) Retail
18 28 (8.92%) CRM
19 25 (7.96%) Git (software)
20 24 (7.64%) Scrum
21 23 (7.32%) E-Commerce
21 23 (7.32%) HTML
22 21 (6.69%) Rapid Prototyping
22 21 (6.69%) JIRA
22 21 (6.69%) Project Management
23 19 (6.05%) SAS
23 19 (6.05%) Service Delivery
23 19 (6.05%) Mobile App

Customer Insight
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.05%) SAS
2 8 (2.55%) Confluence
3 5 (1.59%) Apache Spark
4 4 (1.27%) CMS
Applications
1 9 (2.87%) MS Excel
2 5 (1.59%) MS PowerPoint
2 5 (1.59%) SPSS
3 3 (0.96%) Photoshop
4 1 (0.32%) Adobe Illustrator
4 1 (0.32%) Adobe Premiere
4 1 (0.32%) ImageReady
Business Applications
1 6 (1.91%) FastStats
2 4 (1.27%) Eloqua
3 3 (0.96%) Adobe Campaign
4 1 (0.32%) Dynamics CRM
4 1 (0.32%) Salesforce.com CRM
4 1 (0.32%) SAP Oil and Gas
4 1 (0.32%) Unica
Cloud Services
1 5 (1.59%) Google Analytics
1 5 (1.59%) Google Tag Manager
2 4 (1.27%) Adobe Analytics
2 4 (1.27%) Amazon AWS
2 4 (1.27%) Amazon EC2
2 4 (1.27%) Amazon EMR
2 4 (1.27%) Amazon S3
3 2 (0.64%) Office 365
Communications & Networking
1 11 (3.50%) Intranet
2 6 (1.91%) HTTP
3 4 (1.27%) SMS
4 1 (0.32%) DNS
4 1 (0.32%) Firewall
4 1 (0.32%) Internet
4 1 (0.32%) SAN
Database & Business Intelligence
1 18 (5.73%) SQL Server
2 13 (4.14%) Big Data
2 13 (4.14%) Snowflake Schema
2 13 (4.14%) SQL Server 2005
2 13 (4.14%) SQL Server 2014
3 12 (3.82%) MS Access
3 12 (3.82%) MySQL
4 10 (3.18%) Data Mining
5 9 (2.87%) Hadoop
6 7 (2.23%) Data Warehouse
7 6 (1.91%) Apache Hive
8 5 (1.59%) BusinessObjects
8 5 (1.59%) MariaDB
8 5 (1.59%) OLAP
8 5 (1.59%) OLTP
9 4 (1.27%) Apache Cassandra
9 4 (1.27%) HBase
9 4 (1.27%) Neo4j
9 4 (1.27%) RDBMS
9 4 (1.27%) SAS Enterprise Guide
Development Applications
1 25 (7.96%) Git (software)
2 21 (6.69%) JIRA
3 17 (5.41%) Talend Open Studio
4 8 (2.55%) Liquibase
5 5 (1.59%) Bitbucket
6 4 (1.27%) Axure RP
6 4 (1.27%) CircleCI
6 4 (1.27%) CocoaPods
6 4 (1.27%) git-flow
6 4 (1.27%) Jenkins
6 4 (1.27%) Travis CI
7 3 (0.96%) Dreamweaver
8 1 (0.32%) Jasmine
General
1 60 (19.11%) Marketing
2 28 (8.92%) Retail
3 18 (5.73%) Finance
4 13 (4.14%) Publishing
5 6 (1.91%) Legal
6 5 (1.59%) Banking
6 5 (1.59%) Telecoms
7 2 (0.64%) Local Government
8 1 (0.32%) Advertising
8 1 (0.32%) Back Office
8 1 (0.32%) Dutch Language
8 1 (0.32%) Electronics
8 1 (0.32%) French Language
8 1 (0.32%) German Language
8 1 (0.32%) Manufacturing
8 1 (0.32%) Multimedia
8 1 (0.32%) Pharmaceutical
8 1 (0.32%) Retail Banking
Job Titles
1 119 (37.90%) User Researcher
2 47 (14.97%) Analyst
3 39 (12.42%) User Experience Researcher
4 28 (8.92%) Designer
4 28 (8.92%) Developer
4 28 (8.92%) Digital User Researcher
5 26 (8.28%) UX Designer
6 23 (7.32%) Insight Analyst
7 17 (5.41%) ETL Developer
8 16 (5.10%) Consultant
8 16 (5.10%) Customer Analyst
8 16 (5.10%) Customer Insight Analyst
9 12 (3.82%) Data Analyst
9 12 (3.82%) Interaction Designer
10 11 (3.50%) User Experience Consultant
11 10 (3.18%) Business Analyst
11 10 (3.18%) Marketing Manager
12 9 (2.87%) Architect
13 8 (2.55%) CRM Analyst
13 8 (2.55%) Research Consultant
Libraries, Frameworks & Software Standards
1 23 (7.32%) HTML
2 18 (5.73%) CSS
3 5 (1.59%) AngularJS
3 5 (1.59%) D3.js
3 5 (1.59%) jQuery
3 5 (1.59%) JSON
3 5 (1.59%) Material Design
3 5 (1.59%) Regular Expression
4 4 (1.27%) Kafka
4 4 (1.27%) REST
4 4 (1.27%) Web Services
5 2 (0.64%) MDX
5 2 (0.64%) Sass
6 1 (0.32%) HTML5
6 1 (0.32%) KnockoutJS
6 1 (0.32%) LESS
6 1 (0.32%) Node.js
6 1 (0.32%) NumPy
6 1 (0.32%) Pandas
6 1 (0.32%) scikit-learn
Miscellaneous
1 135 (42.99%) Analytical Skills
2 123 (39.17%) User Experience
3 19 (6.05%) Mobile App
4 9 (2.87%) Social Media
5 7 (2.23%) Management Information System
6 6 (1.91%) Digital Media
7 5 (1.59%) Algorithms
8 4 (1.27%) FMCG
9 3 (0.96%) Credit Risk
9 3 (0.96%) NHS
10 2 (0.64%) Tandem
11 1 (0.32%) Data Centre
11 1 (0.32%) Graphic Design
11 1 (0.32%) Mainframe
11 1 (0.32%) Mobile Banking
Operating Systems
1 6 (1.91%) Linux
2 4 (1.27%) Apple iOS
3 1 (0.32%) Unix
3 1 (0.32%) Windows
Processes & Methodologies
1 173 (55.10%) Agile Software Development
2 113 (35.99%) Service Design
3 106 (33.76%) Usability Testing
4 96 (30.57%) Market Research
5 93 (29.62%) Guerrilla Research
6 88 (28.03%) Human Factors
7 86 (27.39%) Ethnography
8 84 (26.75%) Analytics
9 78 (24.84%) Psychology
10 55 (17.52%) Cognitive Psychology
11 37 (11.78%) User Stories
12 34 (10.83%) Data Analysis
13 30 (9.55%) Prototyping
14 28 (8.92%) CRM
15 24 (7.64%) Scrum
16 23 (7.32%) E-Commerce
17 21 (6.69%) Project Management
17 21 (6.69%) Rapid Prototyping
18 19 (6.05%) Service Delivery
19 18 (5.73%) ETL
Programming Languages
1 56 (17.83%) SQL
2 12 (3.82%) Python
3 11 (3.50%) R
4 5 (1.59%) Scala
5 4 (1.27%) Apple Swift
5 4 (1.27%) Objective-C
6 3 (0.96%) VBA
7 2 (0.64%) C
7 2 (0.64%) JavaScript
8 1 (0.32%) ES6
8 1 (0.32%) MATLAB
8 1 (0.32%) Perl
Qualifications
1 86 (27.39%) Degree
2 9 (2.87%) Security Cleared
3 5 (1.59%) SC Cleared
4 2 (0.64%) Postgraduate
5 1 (0.32%) BPSS Clearance
5 1 (0.32%) DV Cleared
5 1 (0.32%) MBA
Quality Assurance & Compliance
1 8 (2.55%) QA
2 6 (1.91%) Data Quality
3 5 (1.59%) Actionable Recommendations
4 3 (0.96%) Disclosure Scotland
5 2 (0.64%) WCAG
6 1 (0.32%) PMO
System Software
1 4 (1.27%) HDFS
Systems Management
1 4 (1.27%) Ansible
1 4 (1.27%) Hadoop YARN
1 4 (1.27%) HockeyApp
1 4 (1.27%) Opscode Chef
1 4 (1.27%) Puppet
1 4 (1.27%) Terraform
Vendors
1 17 (5.41%) Talend
2 14 (4.46%) Google
3 11 (3.50%) Tableau
4 8 (2.55%) Adobe
5 7 (2.23%) Pega
6 5 (1.59%) Cognos
6 5 (1.59%) Oracle
6 5 (1.59%) Salesforce.com
7 4 (1.27%) Alterian
7 4 (1.27%) Apple
7 4 (1.27%) Coremetrics
7 4 (1.27%) Microsoft
7 4 (1.27%) SAP
8 3 (0.96%) DoubleClick
8 3 (0.96%) IBM
9 2 (0.64%) Omniture
9 2 (0.64%) Tealeaf
10 1 (0.32%) Avid
10 1 (0.32%) Guidewire
10 1 (0.32%) Teradata
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £400.00 - £420.00 per day
Posted: 3 days ago
South West London
Ebury
Rate: £400.00 - £420.00 per day
Posted: 2 days ago
Shipley, West Yorkshire
Square One Resources
Rate: £428 per day
Posted: Yesterday
City, London
Testing Circle Ltd
Rate: £380 - £420 per day
Posted: 2 days ago
Worthing, West Sussex
Testing Circle Ltd
Rate: £380 - £420 per day
Posted: 2 days ago
South East London
Eutopia Solutions Ltd
Rate: £0.00 per annum + 6 month contract
Posted: Yesterday
Central London / West End
Trust In Soda
Rate: From £200 to £475 per day
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Square One Resources
Rate: £428 per day
Posted: 4 days ago
Brighton
Interquest - Korus Group - Brighton
Rate: £150 - £151 per annum + may be flexible for right candidate
Posted: Yesterday
City, London
McGregor Boyall
Rate: £300 - £400 per day
Posted: 3 days ago