The following table provides summary statistics for contract job vacancies with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 468 478 542
Rank change year-on-year +10 +64  
Contract jobs citing Customer Insight 142 174 103
As % of all contract IT jobs advertised in the UK 0.30% 0.32% 0.19%
As % of the Processes & Methodologies category 0.36% 0.39% 0.23%
Number of daily rates quoted 90 112 56
Median daily rate £417 £424 £400
Median daily rate % change year-on-year -1.71% +5.93%  
90% offered a daily rate of more than £300 £288 £250
10% offered a daily rate of more than £600 £575 £688
UK excluding London median daily rate £450 £400 £388
% change year-on-year +12.50% +3.22%  
Number of hourly rates quoted 1 0 0
Median hourly rate £14.50 - -
UK excluding London median hourly rate £14.50 - -

Customer Insight is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39769 44877 44538
As % of all contract IT job vacancies advertised in the UK 84.43% 83.33% 80.76%
Number of daily rates quoted 99202 112242 99576
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £305 £284 £274
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 3122 2959 3052
Median hourly rate £32.50 £28.00 £27.50
Median hourly rate % change year-on-year +16.07% +1.81%  
90% offered a hourly rate of more than £12.50 £12.50 £11.50
10% offered a hourly rate of more than £54.00 £50.78 £51.17
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Insight
Job Vacancy Trend

Job postings citing Customer Insight as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight.

Contractor daily rate trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Insight over the 3 months to 28 June 2017.

Contractor daily rate histogram for Customer Insight in the UK

Customer Insight
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight.

Contractor hourly rate trend for Customer Insight in the UK

Customer Insight
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 134 £410 -3.52% 23
London +13 78 £400 -11.11% 13
UK excluding London -4 55 £450 +12.50% 11
North of England +47 22 £390 -13.33% 4
South East +28 22 £468 +43.84% 5
Midlands -5 5 £365 -8.75% 1
South West -4 4 £500 +81.81%
East of England -4 2 £309 +2.91%

For the 6 months to 28 June 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 143 (47.99%) Agile Software Development
2 129 (43.29%) Analytical Skills
3 111 (37.25%) User Experience
4 106 (35.57%) Usability Testing
5 99 (33.22%) Service Design
6 94 (31.54%) Analytics
7 89 (29.87%) Degree
8 88 (29.53%) Actionable Customer Insight
9 86 (28.86%) Market Research
10 83 (27.85%) Human Factors
11 80 (26.85%) Psychology
12 78 (26.17%) Marketing
13 77 (25.84%) Guerrilla Research
14 75 (25.17%) Ethnography
15 69 (23.15%) Qualitative Research
16 68 (22.82%) Quantitative Research
17 63 (21.14%) Cognitive Psychology
18 51 (17.11%) SQL
19 41 (13.76%) User Stories
20 38 (12.75%) CRM
21 25 (8.39%) Retail
22 23 (7.72%) Finance
23 22 (7.38%) Business Intelligence
24 21 (7.05%) Project Management
25 20 (6.71%) Python
26 19 (6.38%) SAS
27 18 (6.04%) Service Delivery
28 17 (5.70%) Change Management
28 17 (5.70%) E-Commerce
28 17 (5.70%) Scrum

Customer Insight
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.38%) SAS
2 16 (5.37%) CMS
3 8 (2.68%) Apache Spark
4 4 (1.34%) Drupal
5 3 (1.01%) Apache
5 3 (1.01%) Elasticsearch
6 1 (0.34%) Adobe Experience Manager
6 1 (0.34%) SharePoint
6 1 (0.34%) WordPress
Applications
1 14 (4.70%) Microsoft Excel
2 7 (2.35%) Microsoft PowerPoint
3 5 (1.68%) Photoshop
4 3 (1.01%) Adobe Illustrator
4 3 (1.01%) ImageReady
4 3 (1.01%) SPSS
5 2 (0.67%) Stata
6 1 (0.34%) Adobe Creative Suite
6 1 (0.34%) Microsoft Office
6 1 (0.34%) Spreadsheet
Business Applications
1 6 (2.01%) Unica
2 4 (1.34%) FastStats
3 2 (0.67%) Eloqua
Cloud Services
1 15 (5.03%) Google Analytics
2 12 (4.03%) Amazon AWS
3 8 (2.68%) Amazon S3
4 7 (2.35%) Amazon EMR
5 5 (1.68%) Microsoft Azure
6 4 (1.34%) Adobe Analytics
6 4 (1.34%) Amazon EC2
7 3 (1.01%) Amazon Kinesis
7 3 (1.01%) Google Cloud Platform
7 3 (1.01%) Office 365
8 2 (0.67%) G Suite
9 1 (0.34%) Google Tag Manager
9 1 (0.34%) IBM Cloud
9 1 (0.34%) Yammer
Communications & Networking
1 9 (3.02%) SMS
2 2 (0.67%) HTTP
3 1 (0.34%) Internet
3 1 (0.34%) Intranet
Database & Business Intelligence
1 15 (5.03%) Big Data
2 12 (4.03%) Hadoop
3 10 (3.36%) Data Warehouse
4 8 (2.68%) Apache Cassandra
4 8 (2.68%) MySQL
4 8 (2.68%) NoSQL
5 7 (2.35%) Neo4j
5 7 (2.35%) RDBMS
5 7 (2.35%) Relational Database
6 6 (2.01%) Power BI
7 5 (1.68%) Apache Hive
7 5 (1.68%) Data Mining
8 4 (1.34%) HBase
8 4 (1.34%) MongoDB
8 4 (1.34%) SQL Server
9 3 (1.01%) Amazon DynamoDB
9 3 (1.01%) Bigtable
9 3 (1.01%) PowerPivot
9 3 (1.01%) Riak
10 2 (0.67%) Qlik Sense
Development Applications
1 9 (3.02%) Dreamweaver
2 5 (1.68%) Jasmine
3 1 (0.34%) Axure RP
General
1 78 (26.17%) Marketing
2 25 (8.39%) Retail
3 23 (7.72%) Finance
4 11 (3.69%) Telecoms
5 7 (2.35%) Legal
6 5 (1.68%) Banking
7 4 (1.34%) Advertising
7 4 (1.34%) Publishing
8 3 (1.01%) Dutch Language
8 3 (1.01%) French Language
8 3 (1.01%) German Language
9 2 (0.67%) Back Office
9 2 (0.67%) Multimedia
10 1 (0.34%) Digital Economy
10 1 (0.34%) Local Government
10 1 (0.34%) Pharmaceutical
Job Titles
1 110 (36.91%) User Researcher
2 43 (14.43%) Analyst
3 37 (12.42%) User Experience Researcher
4 28 (9.40%) Digital User Researcher
5 21 (7.05%) Consultant
6 20 (6.71%) Insight Analyst
7 19 (6.38%) Designer
8 15 (5.03%) Customer Analyst
9 14 (4.70%) Customer Insight Analyst
10 13 (4.36%) Developer
11 12 (4.03%) UX Designer
12 11 (3.69%) Architect
13 10 (3.36%) Data Analyst
14 9 (3.02%) Business Analyst
14 9 (3.02%) Marketing Manager
15 8 (2.68%) Excel Analyst
15 8 (2.68%) Front End Developer (Client-Side Developer)
15 8 (2.68%) Pega Architect
15 8 (2.68%) SQL Analyst
16 7 (2.35%) CRM Analyst
Libraries, Frameworks & Software Standards
1 15 (5.03%) HTML
2 14 (4.70%) CSS
3 7 (2.35%) Kafka
3 7 (2.35%) Web Services
4 5 (1.68%) Node.js
4 5 (1.68%) Sass
5 4 (1.34%) AngularJS
5 4 (1.34%) Flash
5 4 (1.34%) jQuery
5 4 (1.34%) React
5 4 (1.34%) Spring
6 3 (1.01%) Samza
7 2 (0.67%) HTML5
8 1 (0.34%) Ajax
8 1 (0.34%) CSS3
8 1 (0.34%) D3.js
8 1 (0.34%) KnockoutJS
8 1 (0.34%) Play Framework
8 1 (0.34%) Regular Expression
8 1 (0.34%) REST
Miscellaneous
1 129 (43.29%) Analytical Skills
2 111 (37.25%) User Experience
3 11 (3.69%) Management Information System
4 8 (2.68%) Algorithms
4 8 (2.68%) Mobile App
5 6 (2.01%) Computer Science
6 3 (1.01%) NHS
6 3 (1.01%) Social Media
7 2 (0.67%) Digital Media
8 1 (0.34%) Data Protection Act
8 1 (0.34%) Greenfield Project
8 1 (0.34%) Mobile Banking
8 1 (0.34%) Video Conferencing
Operating Systems
1 1 (0.34%) Linux
Processes & Methodologies
1 143 (47.99%) Agile Software Development
2 106 (35.57%) Usability Testing
3 99 (33.22%) Service Design
4 94 (31.54%) Analytics
5 88 (29.53%) Actionable Customer Insight
6 86 (28.86%) Market Research
7 83 (27.85%) Human Factors
8 80 (26.85%) Psychology
9 77 (25.84%) Guerrilla Research
10 75 (25.17%) Ethnography
11 69 (23.15%) Qualitative Research
12 68 (22.82%) Quantitative Research
13 63 (21.14%) Cognitive Psychology
14 41 (13.76%) User Stories
15 38 (12.75%) CRM
16 22 (7.38%) Business Intelligence
17 21 (7.05%) Project Management
18 18 (6.04%) Service Delivery
19 17 (5.70%) Change Management
19 17 (5.70%) E-Commerce
Programming Languages
1 51 (17.11%) SQL
2 20 (6.71%) Python
3 13 (4.36%) R
4 9 (3.02%) Scala
5 7 (2.35%) Java
6 5 (1.68%) JavaScript
7 4 (1.34%) PL/SQL
8 3 (1.01%) Clojure
8 3 (1.01%) Groovy
8 3 (1.01%) VBA
9 2 (0.67%) Data Analysis Expressions (DAX)
9 2 (0.67%) Perl
9 2 (0.67%) PHP
10 1 (0.34%) C
10 1 (0.34%) ES6
10 1 (0.34%) Ruby
Qualifications
1 89 (29.87%) Degree
2 8 (2.68%) Security Cleared
3 5 (1.68%) Computer Science Degree
3 5 (1.68%) Master's Degree
3 5 (1.68%) SC Cleared
4 4 (1.34%) BPSS Clearance
4 4 (1.34%) Postgraduate
5 3 (1.01%) ITIL Certification
6 2 (0.67%) MBA
6 2 (0.67%) Numerate Degree
7 1 (0.34%) APMG
7 1 (0.34%) DBS Check
7 1 (0.34%) DV Cleared
Quality Assurance & Compliance
1 10 (3.36%) QA
2 5 (1.68%) Actionable Recommendations
3 4 (1.34%) WCAG
4 3 (1.01%) Disclosure Scotland
5 1 (0.34%) Data Quality
System Software
1 7 (2.35%) Docker
2 4 (1.34%) HDFS
Systems Management
1 7 (2.35%) Ansible
1 7 (2.35%) Terraform
2 4 (1.34%) Hadoop YARN
2 4 (1.34%) Opscode Chef
2 4 (1.34%) Puppet
3 2 (0.67%) AirWatch
3 2 (0.67%) EMC NetWorker
3 2 (0.67%) Microsoft Intune
Vendors
1 16 (5.37%) Google
2 13 (4.36%) Oracle
3 11 (3.69%) Tableau
4 10 (3.36%) IBM
4 10 (3.36%) Microsoft
5 9 (3.02%) Adobe
5 9 (3.02%) Pega
6 3 (1.01%) Cloudera
6 3 (1.01%) Hortonworks
6 3 (1.01%) Omniture
6 3 (1.01%) SaltStack
7 2 (0.67%) Alterian
7 2 (0.67%) Salesforce.com
8 1 (0.34%) Cognos
8 1 (0.34%) Guidewire
8 1 (0.34%) Tealeaf
London
ORC International
Posted: Yesterday