Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 642 505 616
Rank change year-on-year -137 +111 -24
Contract jobs citing Customer Insight 238 431 281
As % of all contract IT jobs advertised in the UK 0.23% 0.41% 0.25%
As % of the Processes & Methodologies category 0.28% 0.49% 0.30%
Number of daily rates quoted 163 265 160
UK median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.18% +6.25% -5.88%
10th Percentile £313 £306 £250
90th Percentile £548 £575 £539
UK excluding London median daily rate £413 £400 £400
% change year-on-year +3.13% - -4.76%
Number of hourly rates quoted 2 1 3
UK median hourly rate £15.67 £67.50 £37.50
Median hourly rate % change year-on-year -76.79% +80.00% +127.34%
10th Percentile £14.41 £66.25 £22.25
90th Percentile £17.56 £68.75 £87.75
UK excluding London median hourly rate £15.67 £67.50 -
% change year-on-year -76.79% - -

Customer Insight is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85705 87976 93705
As % of all contract IT jobs advertised in the UK 84.52% 83.91% 81.76%
Number of daily rates quoted 57093 58207 60721
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £630 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2022 2335 2744
UK median hourly rate £23.32 £24.00 £22.50
Median hourly rate % change year-on-year -2.83% +6.67% +18.42%
10th Percentile £11.35 £11.32 £11.50
90th Percentile £49.75 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.37 £23.75
% change year-on-year -1.50% +2.59% +18.75%

Customer Insight
Job Vacancy Trend

Job postings citing Customer Insight as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight.

Contractor daily rate trend for Customer Insight in the UK

Customer Insight
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Customer Insight over the 6 months to 19 November 2017.

Contractor daily rate histogram for Customer Insight in the UK

Customer Insight
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight.

Contractor hourly rate trend for Customer Insight in the UK

Customer Insight
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -148 217 £430 +1.18% 17
London -130 123 £450 - 10
UK excluding London -69 98 £413 +3.13% 9
South East -22 33 £431 -9.59% 1
North of England +18 25 £434 +8.44% 2
Midlands +1 18 £373 -6.88% 1
North East +69 11 £405 +1.25%
Yorkshire -2 10 £500 +17.65% 2
West Midlands -3 10 £380 -5.00% 1
East Midlands +14 8 £350 +55.56%
South West -3 7 £431 +18.97% 2
Wales +19 6 £433 +64.76%
Scotland - 6 £350 - 2
North West +8 4 £388 -3.13%
East of England -13 3 £336 +3.94% 1

For the 6 months to 19 November 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 97 (40.76%) Agile Software Development
2 85 (35.71%) User Experience
3 81 (34.03%) Usability Testing
4 76 (31.93%) Analytics
5 74 (31.09%) Analytical Skills
6 69 (28.99%) Actionable Insight
7 68 (28.57%) Service Design
8 66 (27.73%) Market Research
9 58 (24.37%) Actionable Customer Insight
10 55 (23.11%) Qualitative Research
11 54 (22.69%) Ethnography
11 54 (22.69%) Quantitative Research
12 52 (21.85%) Marketing
13 50 (21.01%) Degree
13 50 (21.01%) Human Factors
14 47 (19.75%) Guerrilla Research
15 45 (18.91%) User Stories
16 39 (16.39%) SQL
17 32 (13.45%) Psychology
17 32 (13.45%) Open Source
18 29 (12.18%) Finance
19 28 (11.76%) Cognitive Psychology
20 22 (9.24%) Stakeholder Management
20 22 (9.24%) CRM
21 21 (8.82%) Project Management
21 21 (8.82%) Retail
22 18 (7.56%) Scrum
22 18 (7.56%) Business Intelligence
22 18 (7.56%) Adobe
23 17 (7.14%) Python

Customer Insight
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.30%) SAS
2 7 (2.94%) Apache Spark
2 7 (2.94%) CMS
3 3 (1.26%) Apache
3 3 (1.26%) Elasticsearch
4 2 (0.84%) WebSphere
5 1 (0.42%) Adobe Experience Manager
5 1 (0.42%) Drupal
5 1 (0.42%) SharePoint
Applications
1 11 (4.62%) Microsoft Excel
2 7 (2.94%) Photoshop
3 6 (2.52%) Adobe Creative Suite
4 5 (2.10%) InVision
4 5 (2.10%) Microsoft PowerPoint
5 3 (1.26%) SPSS
6 2 (0.84%) Adobe Illustrator
6 2 (0.84%) Microsoft Project
6 2 (0.84%) Stata
7 1 (0.42%) ImageReady
7 1 (0.42%) Microsoft Office
7 1 (0.42%) OmniGraffle
7 1 (0.42%) Spreadsheet
Business Applications
1 3 (1.26%) Unica
2 2 (0.84%) Dynamics CRM
2 2 (0.84%) FastStats
2 2 (0.84%) SAP CRM
3 1 (0.42%) WebTrends
Cloud Services
1 14 (5.88%) Google Analytics
2 6 (2.52%) Adobe Creative Cloud
3 5 (2.10%) Amazon AWS
4 3 (1.26%) Amazon EMR
4 3 (1.26%) Amazon Kinesis
4 3 (1.26%) Amazon S3
4 3 (1.26%) Google Cloud Platform
5 2 (0.84%) Office 365
6 1 (0.42%) AdWords
6 1 (0.42%) G Suite
6 1 (0.42%) IBM Cloud
6 1 (0.42%) Microsoft Azure
6 1 (0.42%) OpenShift
6 1 (0.42%) Trello
6 1 (0.42%) Yammer
Communications & Networking
1 7 (2.94%) SMS
2 1 (0.42%) Broadband
2 1 (0.42%) Intranet
2 1 (0.42%) Kerberos
Database & Business Intelligence
1 11 (4.62%) Big Data
2 10 (4.20%) Apache Cassandra
2 10 (4.20%) MongoDB
3 9 (3.78%) NoSQL
4 7 (2.94%) Hadoop
4 7 (2.94%) Relational Database
5 6 (2.52%) Data Warehouse
5 6 (2.52%) MySQL
6 5 (2.10%) RDBMS
7 4 (1.68%) DataStax
8 3 (1.26%) Amazon DynamoDB
8 3 (1.26%) Bigtable
8 3 (1.26%) Neo4j
8 3 (1.26%) PostgreSQL
8 3 (1.26%) Riak
9 2 (0.84%) Apache Hive
9 2 (0.84%) Data Mining
9 2 (0.84%) HBase
9 2 (0.84%) Qlik Sense
9 2 (0.84%) Sqoop
Development Applications
1 4 (1.68%) Axure RP
1 4 (1.68%) Dreamweaver
2 2 (0.84%) ERwin
2 2 (0.84%) Git (software)
3 1 (0.42%) Jasmine
3 1 (0.42%) Talend Open Studio
General
1 52 (21.85%) Marketing
2 29 (12.18%) Finance
3 21 (8.82%) Retail
4 12 (5.04%) Telecoms
5 9 (3.78%) Banking
6 7 (2.94%) Advertising
7 4 (1.68%) Legal
8 2 (0.84%) Back Office
8 2 (0.84%) Multimedia
9 1 (0.42%) Automotive
9 1 (0.42%) Dutch Language
9 1 (0.42%) French Language
9 1 (0.42%) German Language
Job Titles
1 79 (33.19%) User Researcher
2 38 (15.97%) Analyst
3 28 (11.76%) Digital User Researcher
4 22 (9.24%) Designer
5 17 (7.14%) User Experience Researcher
6 15 (6.30%) Developer
7 14 (5.88%) UI Designer
7 14 (5.88%) UX Designer
8 13 (5.46%) Consultant
9 11 (4.62%) Customer Analyst
9 11 (4.62%) Data Analyst
9 11 (4.62%) Insight Analyst
10 10 (4.20%) Business Analyst
11 8 (3.36%) Architect
11 8 (3.36%) Customer Insight Analyst
11 8 (3.36%) Senior User Researcher
11 8 (3.36%) UI/UX Designer
12 7 (2.94%) Data Scientist
12 7 (2.94%) Digital UX Designer
12 7 (2.94%) Product Owner
Libraries, Frameworks & Software Standards
1 15 (6.30%) CSS
1 15 (6.30%) HTML
2 9 (3.78%) Web Services
3 5 (2.10%) AngularJS
3 5 (2.10%) Node.js
4 4 (1.68%) Kafka
4 4 (1.68%) Spring
5 3 (1.26%) Ajax
5 3 (1.26%) CSS3
5 3 (1.26%) Django
5 3 (1.26%) HTML5
5 3 (1.26%) JSON
5 3 (1.26%) Play Framework
5 3 (1.26%) REST
5 3 (1.26%) Ruby on Rails
5 3 (1.26%) Samza
6 2 (0.84%) Flash
7 1 (0.42%) Drools
7 1 (0.42%) jQuery
7 1 (0.42%) Pandas
Miscellaneous
1 85 (35.71%) User Experience
2 74 (31.09%) Analytical Skills
3 9 (3.78%) Management Information System
4 5 (2.10%) Algorithms
5 4 (1.68%) Computer Science
6 3 (1.26%) Clustering
6 3 (1.26%) Fintech
6 3 (1.26%) Mobile App
6 3 (1.26%) Smartphone
6 3 (1.26%) Social Media
7 2 (0.84%) Blog
7 2 (0.84%) Data Protection Act
7 2 (0.84%) Taxonomies
8 1 (0.42%) Data Structures
8 1 (0.42%) Digital Media
8 1 (0.42%) NHS
8 1 (0.42%) PMI
8 1 (0.42%) Smart Home
8 1 (0.42%) Virtual Team
Processes & Methodologies
1 97 (40.76%) Agile Software Development
2 81 (34.03%) Usability Testing
3 76 (31.93%) Analytics
4 69 (28.99%) Actionable Insight
5 68 (28.57%) Service Design
6 66 (27.73%) Market Research
7 58 (24.37%) Actionable Customer Insight
8 55 (23.11%) Qualitative Research
9 54 (22.69%) Ethnography
9 54 (22.69%) Quantitative Research
10 50 (21.01%) Human Factors
11 47 (19.75%) Guerrilla Research
12 45 (18.91%) User Stories
13 32 (13.45%) Open Source
13 32 (13.45%) Psychology
14 28 (11.76%) Cognitive Psychology
15 22 (9.24%) CRM
15 22 (9.24%) Stakeholder Management
16 21 (8.82%) Project Management
17 18 (7.56%) Business Intelligence
Programming Languages
1 39 (16.39%) SQL
2 17 (7.14%) Python
3 14 (5.88%) R
4 10 (4.20%) Java
5 7 (2.94%) Scala
6 6 (2.52%) JavaScript
7 5 (2.10%) PL/SQL
8 4 (1.68%) GraphQL
9 3 (1.26%) Clojure
9 3 (1.26%) Groovy
9 3 (1.26%) Ruby
9 3 (1.26%) VBA
10 2 (0.84%) Perl
10 2 (0.84%) PHP
11 1 (0.42%) C++
11 1 (0.42%) Data Analysis Expressions (DAX)
Qualifications
1 50 (21.01%) Degree
2 7 (2.94%) BPSS Clearance
2 7 (2.94%) Security Cleared
3 4 (1.68%) Computer Science Degree
3 4 (1.68%) Master's Degree
4 3 (1.26%) ITIL Certification
5 2 (0.84%) Numerate Degree
5 2 (0.84%) Postgraduate
5 2 (0.84%) SC Cleared
6 1 (0.42%) APMG
6 1 (0.42%) CTC Cleared
6 1 (0.42%) DBS Check
6 1 (0.42%) PhD
6 1 (0.42%) PMI Certification
Quality Assurance & Compliance
1 9 (3.78%) QA
2 4 (1.68%) Data Quality
2 4 (1.68%) Disclosure Scotland
3 2 (0.84%) SLA
4 1 (0.42%) ISO/IEC 20000
System Software
1 12 (5.04%) Docker
2 2 (0.84%) HDFS
Systems Management
1 4 (1.68%) Ansible
2 3 (1.26%) Terraform
3 1 (0.42%) AirWatch
3 1 (0.42%) EMC NetWorker
3 1 (0.42%) Microsoft Intune
Vendors
1 18 (7.56%) Adobe
2 17 (7.14%) Google
3 10 (4.20%) Oracle
4 9 (3.78%) Tableau
5 8 (3.36%) Microsoft
6 4 (1.68%) Hortonworks
6 4 (1.68%) IBM
7 3 (1.26%) Cloudera
7 3 (1.26%) SaltStack
8 2 (0.84%) ATG
8 2 (0.84%) hybris
8 2 (0.84%) Omniture
8 2 (0.84%) SAP
9 1 (0.42%) Coremetrics
9 1 (0.42%) DataFlux
9 1 (0.42%) Intel
9 1 (0.42%) Kenshoo
9 1 (0.42%) Talend