ITSM Contracts in Wales

IT Service Management (ITSM)
UK > Wales

The table below provides summary statistics for contract job vacancies advertised in Wales requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 2 August 2025, comparing them to the same period in the previous two years.

6 months to
2 Aug 2025
Same period 2024 Same period 2023
Rank 33 45 46
Rank change year-on-year +12 +1 +16
Contract jobs citing ITSM 7 1 12
As % of all contract jobs advertised in Wales 1.96% 0.24% 2.36%
As % of the Processes & Methodologies category 2.29% 0.32% 2.73%
Number of daily rates quoted 5 1 4
10th Percentile £200 - £228
25th Percentile - £161 £250
Median daily rate (50th Percentile) £230 £163 £350
Median % change year-on-year +41.54% -53.57% -22.22%
75th Percentile £325 £164 £450
90th Percentile £333 - £473
UK median daily rate £450 £500 £475
% change year-on-year -10.00% +5.26% -5.94%
Number of hourly rates quoted 0 0 2
10th Percentile - - £46.63
25th Percentile - - £47.19
Median hourly rate - - £48.75
75th Percentile - - £49.69
90th Percentile - - £49.88
UK median hourly rate £18.82 £18.57 £14.50
% change year-on-year +1.37% +28.03% +6.15%

All Process and Methodology Skills
Wales

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Wales.

Contract vacancies with a requirement for process or methodology skills 306 310 440
As % of all contract IT jobs advertised in Wales 85.71% 75.06% 86.61%
Number of daily rates quoted 192 181 326
10th Percentile £190 £143 £180
25th Percentile £284 £210 £313
Median daily rate (50th Percentile) £400 £425 £475
Median % change year-on-year -5.88% -10.53% -5.00%
75th Percentile £488 £544 £588
90th Percentile £648 £613 £650
UK median daily rate £500 £525 £550
% change year-on-year -4.76% -4.55% -
Number of hourly rates quoted 48 52 24
10th Percentile £13.08 £15.23 -
25th Percentile £15.00 £18.70 £16.98
Median hourly rate £20.50 £23.08 £19.49
Median % change year-on-year -11.18% +18.42% +2.82%
75th Percentile £25.15 £48.19 £28.31
90th Percentile - £53.55 £49.63
UK median hourly rate £25.15 £40.50 £42.50
% change year-on-year -37.90% -4.71% +62.40%

ITSM
Job Vacancy Trend in Wales

Job postings citing ITSM as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for ITSM in Wales

ITSM
Contractor Daily Rate Trend in Wales

3-month moving average daily rate quoted in jobs citing ITSM in Wales.

Daily rate trend for ITSM in Wales

ITSM
Daily Rate Histogram in Wales

Daily rate distribution for jobs citing ITSM in Wales over the 6 months to 2 August 2025.

Daily rate histogram for ITSM in Wales

ITSM
Contractor Hourly Rate Trend in Wales

3-month moving average hourly rates quoted in jobs citing ITSM in Wales.

Hourly rate trend for ITSM in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Wales region over the 6 months to 2 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South Wales +9 5 £230 +41.54% 11
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Confluence
1 1 (14.29%) SharePoint
Applications
1 3 (42.86%) Microsoft Office
2 1 (14.29%) Microsoft Project
2 1 (14.29%) Trello
Business Applications
1 3 (42.86%) Remedy ITSM
Cloud Services
1 4 (57.14%) Microsoft 365
2 1 (14.29%) Asana
2 1 (14.29%) Azure
2 1 (14.29%) Azure DevOps
Communications & Networking
1 2 (28.57%) DNS
1 2 (28.57%) LAN
1 2 (28.57%) TCP/IP
1 2 (28.57%) VoIP
1 2 (28.57%) WAN
1 2 (28.57%) Wi-Fi
2 1 (14.29%) Firewall
2 1 (14.29%) VPN
Development Applications
1 1 (14.29%) JIRA
General
1 6 (85.71%) Social Skills
2 3 (42.86%) Documentation Skills
2 3 (42.86%) Legal
3 2 (28.57%) Public Sector
Job Titles
1 3 (42.86%) Support Engineer
2 2 (28.57%) Deployment Engineer
2 2 (28.57%) Desktop Support
3 1 (14.29%) 1st Line Engineer
3 1 (14.29%) 1st Line Support
3 1 (14.29%) 1st Line Support Engineer
3 1 (14.29%) 2nd Line Desktop Support
3 1 (14.29%) 2nd Line Support
3 1 (14.29%) 2nd Line Technical Support
3 1 (14.29%) Deskside Engineer
3 1 (14.29%) Deskside Support
3 1 (14.29%) Deskside Support Engineer
3 1 (14.29%) IT Engineer
3 1 (14.29%) IT Support
3 1 (14.29%) IT Support Engineer
3 1 (14.29%) Project Manager
3 1 (14.29%) SC Cleared Deployment Engineer
3 1 (14.29%) Technical Support
Miscellaneous
1 4 (57.14%) Enterprise Software
Operating Systems
1 6 (85.71%) Windows
2 4 (57.14%) Windows 10
3 3 (42.86%) Mac OS
4 2 (28.57%) Android
Processes & Methodologies
1 6 (85.71%) Service Management
2 4 (57.14%) Migration
3 2 (28.57%) Customer Service
3 2 (28.57%) ITIL
3 2 (28.57%) Problem-Solving
4 1 (14.29%) Agile
4 1 (14.29%) Business Case
4 1 (14.29%) Change Control
4 1 (14.29%) Critical Thinking
4 1 (14.29%) Cybersecurity
4 1 (14.29%) DevOps
4 1 (14.29%) Kanban
4 1 (14.29%) Mobile Device Management
4 1 (14.29%) Portfolio Management
4 1 (14.29%) Process Improvement
4 1 (14.29%) Project Delivery
4 1 (14.29%) Project Management
4 1 (14.29%) Security Patching
4 1 (14.29%) Waterfall
Qualifications
1 3 (42.86%) SC Cleared
1 3 (42.86%) Security Cleared
2 1 (14.29%) Degree
Quality Assurance & Compliance
1 2 (28.57%) SLA
2 1 (14.29%) PMO
System Software
1 1 (14.29%) Active Directory
Vendors
1 6 (85.71%) ServiceNow
2 3 (42.86%) Microsoft
2 3 (42.86%) Remedy