26 to 50 of 170 Customer Engagement Jobs in London

advisor to customers, helping shape and design enterprise networking, security, and cloud solutions. This is a highly visible role combining technical expertise, commercial awareness, customer engagement, and solution design. You will work with organisations across sectors including enterprise, financial services, telecommunications, media, utilities, and the public sector. … Responsibilities Customer Engagement Engage with customers to understand business drivers, technical requirements, and strategic objectives. Lead discovery sessions, workshops, and technical presentations. Build trusted relationships with technical and business stakeholders, including senior leadership teams. Solution Design Design enterprise-grade networking and security solutions. Develop compelling solution proposals ...

execute go-to-market strategies across a portfolio of market-leading document capture solutions. Create compelling product positioning and value propositions focused on customer outcomes rather than technical specifications. Support product launches, commercial growth initiatives, and portfolio lifecycle management. Drive adoption of hardware, software, services, accessories, and consumables. Sales … Enablement Equip sales teams and channel partners with impactful sales tools, presentations, messaging, and competitive positioning. Develop customer-focused use cases that demonstrate measurable business benefits. Support webinars, campaigns, product launches, and demand-generation activities. Ensure partners can confidently position solutions against competitors. Channel & Partner Development Work closely with ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely with ...

months fixed term maternity leave contract. As a Marketing Manager specialising in email and SMS, you'll be a key member of our Customer Marketing Team. You will play a central role in planning, building, delivering and optimising email and SMS communications to over 915,000 customers … Motability Scheme. You will be responsible for the end-to-end delivery and development of our core email and SMS customer communications. Working in Salesforce Marketing Cloud (SFMC), you'll create, schedule, test and deploy campaigns that support customers through their lifecycle. From prospect conversion, joining the Scheme ...

European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders Execute our go-to-market strategy, positioning contextual protection as a customer engagement, retention and revenue driver Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership, and industry … highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First class communication skills, able to present, negotiate and influence at C-level within financial services organisations Experience with regulated industry ...

Natilik is seeking an Account Director to join our Engage team in London. You will own Customer Engagement relationships within key clients, drive retention and expansion, and position Natilik as a strategic partner in digital, AI, and CX initiatives. You will lead cross-functional teams, shape enterprise account ...

Customer Success Manager (Sustainability Solutions) Location: United States, United Kingdom, Europe (Remote) About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide … single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration ...

invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements. This is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead … adjustments available throughout the hiring process. Working closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growth opportunities and supporting the customer’s long‐term SAP strategy. The customer operates ...

Head of Product – Mobile App . You will own the strategy, roadmap and commercial performance of the AA App, leading multidisciplinary teams to deliver customer experiences that increase engagement, retention, revenue and advocacy. This is a high-profile leadership role requiring strategic thinking, strong commercial judgement and exceptional … doing? Define and deliver the long-term product vision, strategy and roadmap for the AA App, positioning it as a key platform for customer engagement and sustainable growth. Lead, coach and develop multidisciplinary teams across Product, Design, Content, Business Analysis and Engineering, creating clarity, accountability and an environment ...

MSSP) is seeking an experienced Cyber Security Project Manager to join its growing delivery function. This role will take ownership of a portfolio of customer-facing cyber security and managed service projects, ensuring successful delivery while maintaining strong stakeholder engagement across customers, technical teams, and business leadership. … successful candidate will be responsible for managing multiple concurrent projects within a mature operational environment, working closely with Security Operations, Engineering, and Customer Success teams. This is an excellent opportunity for a project manager with experience in cyber security, managed services, networking, telecommunications, or IT services environments. Key Responsibilities ...

Business Services (Consultancy, Legal, etc) At Databricks, our core values are at the heart of everything we do. A culture of proactiveness and a customer‐centric mindset guides us in creating a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers … utilising your technical expertise to demonstrate how our Lakehouse Platform can help customers address their complex data challenges. You'll work with a collaborative, customer‐focused team who values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their ...

products, with a key focus on our Freemium experiences. This role addresses an important design leadership gap, ensuring a cohesive, strategic, and customer‐focused approach to product design. The Product Design Director will provide the oversight necessary to align cross‐functional teams, define a clear experience strategy, and elevate … also to accelerating execution, strengthening our brand, and supporting long‐term business growth. Short‐term Goals Drive design strategies and experiences that optimize customer engagement, loyalty, and product quality. Long‐term Goals Lead a design team that contributes to sustainable business growth through continuous design innovation, customer ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial … month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like Braze. ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

## Director, Customer Success ManagementApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR349850*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details … About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking ...

gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF’s, plugins, workflows, cloud flows ...

potential. Title and Summary Senior Managing Consultant, Services Business Development – Security Solutions/Director, Services Business Development – Security Solutions Business Development Lead across all customer segments focused on selling Security Solutions MasterCard is a technology company and payments industry leader. For more than four decades, we have been … amongst others. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including Financial Institutions, FinTech’s, and Retailers. As a member of the UKI Business Development team, you will be responsible for partnering with ...

across all GRS & ID products, services and platforms. Develops the product messaging platform, ensuring clear and consistent messaging across key stakeholder groups during the customer journey (from acquisition to advocacy) and incorporating target customer needs. Builds compelling value propositions and tailored storylines for our customers’ jobs … done, buyer personas and/or strategic industry verticals. Provides matrixed engagement and project leadership with partners in Marketing, Sales, Product Management, Commercial, External Affairs, Executive Leadership, etc, as required, and across other Crane NXT business units. Understands the buyer's journey from awareness to decision-making, and further ...

Manager, Customer Success (Activation), UK Overview: Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization! In Corporate Solutions, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting … industry by developing world‐class travel and B2B solutions for our corporate clients around the globe. The Customer Success Manager for Corporate Solutions is responsible for driving successful activation and expansion of new payment flows & products across our large market commercial issuer clients. In this role, you will guide ...

prioritization and CISO perspective Understand which failure modes are the biggest problems and prioritise systematically what is most useful to solve for security buyers. Customer engagement and landscape awareness Join customer/prospect calls to understand security needs firsthand and map them onto the threat models … enterprises currently secure coding agents (or don’t), what tools they use (SIEM, DLP, CSPM), and how Watcher fits into their existing stack. Customer‐facing security artifacts Own security questionnaire responses, product security whitepapers, and support for customer pen‐tests. Own technical content of customer‐facing communications ...

with the European Data Center Business Development leads, Personal AI Business Development leads, and headquarters Product Management teams. The candidate will help translate European customer needs, workload requirements, ecosystem dynamics, and regulatory priorities into actionable software product strategy, product marketing, and roadmap inputs. The primary emphasis will be Data … agents, and software experiences across devices and edge platforms. The candidate will support business development by providing software product expertise, market positioning, technical narratives, customer requirement synthesis, and product strategy input. Commercial ownership, account ownership, deal negotiation, and pipeline management will remain with the relevant business development and sales ...

technical authority and trusted advisor for our customers. Your primary responsibility will be to support the sales team in identifying and qualifying customer needs, designing solutions, and ensuring successful project delivery. You will work closely with vendors and internal teams, including Sales, Solutions Consultants and Network/Security SMEs … comprehensive technical solutions, generate vendor Bills of Materials (BoMs), manage bids, respond to Requests for Proposals (RFPs), and produce associated proposal documentation. Key Responsibilities: Customer Engagement & Technical Discovery Engage with customers to understand their technical requirements, business challenges, and business goals. Where required, conduct technical scoping workshops ...

with the European Data Center Business Development leads, Personal AI Business Development leads, and headquarters Product Management teams. The candidate will help translate European customer needs, workload requirements, ecosystem dynamics, and regulatory priorities into actionable software product strategy, product marketing, and roadmap inputs. The primary emphasis will be Data … agents, and software experiences across devices and edge platforms. The candidate will support business development by providing software product expertise, market positioning, technical narratives, customer requirement synthesis, and product strategy input. Commercial ownership, account ownership, deal negotiation, and pipeline management will remain with the relevant business development and sales ...