51 to 75 of 719 Customer Engagement Jobs in London

Customer Data Strategy Consultant Consultant (CL9)London or ManchesterSong AI and DataWe AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content … Brands are sitting on rich signals across every channel, but most are still struggling to connect them, trust them, and turn them into real customer experiences that drive growth.Demand for this expertise has never been higher. Organisations across every sector are racing to make their customer and business ...

architecture and enterprise standards. Accountabilities: The Commercial Solution Architect is accountable for: Designing end-to-end solution architectures for Commercial initiatives (Sales, Marketing, Trade, Customer Engagement and related capabilities). Ensuring solution designs align to Commercial domain guardrails and enterprise architecture standards. Embedding security, privacy and compliance requirements … architecture blueprints, logical designs and integration patterns that engineering teams can implement. Ensure designs align with Commercial domain priorities across Sales, Marketing, Trade Promotion, Customer Engagement and Commercial Analytics. 2. Salesforce-Aligned Solution Design Work within the Salesforce-centred commercial architecture direction set by the Commercial Domain Architect ...

D365 Delivery Manager Dynamics 365 Customer Engagement & Business Central Fully Remote (UK-based) | Microsoft Partner | 8+ Years' Experience We're looking for an experienced D365 Delivery Manager to lead the successful delivery of Microsoft Dynamics 365 projects across both Customer Engagement (CE) and Business Central … realistic, deliverable proposals. What We're Looking For 8+ years of experience in D365 delivery or project management, with hands-on exposure to both Customer Engagement and Business Central. You don't need to be a hands-on consultant in either platform today, but you understand both well ...

recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations, you'll manage complex cross … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery plans, governance structures ...

DescriptionWe're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell.Working across marketing, digital, data, technology, and operations, you'll manage … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits.Key responsibilitiesProgramme Leadership & DeliveryLead the end-to-end delivery of customer marketing transformation programmes.Develop and maintain programme roadmaps, delivery plans, governance structures ...

brands: Ralph Lauren. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand. The Opportunity As an Account Manager, you will play a pivotal role … alignment. You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies. You will thrive in a high energy, fast paced environment and will understand the unique challenges of running a busy eCRM ...

IntroductionJob Title: Technical Project ManagerDepartment: Professional Services and AI Value DeliveryReports To: Customer Engagement Manager/Portfolio ManagerTravel: Up to 25% for customer engagements at bank sitesAbout SymphonyAI Financial Services:SymphonyAI Financial Services is the global leader in AI-powered financial crime prevention. We provide SensaAI … projects spanning transaction monitoring, sanctions screening, KYC, and fraud, and act as the single point of accountability for delivery quality, timelines, regulatory readiness, and customer satisfaction.Job DescriptionKey Responsibilities:Run Strong, Modern Project Management:Lead single-workstream or small multi-workstream projects within an existing customer engagement, typically ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns … customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic ...

Overview We're looking for an experienced Adobe Experience Platform (AEP) Audience Manager to join a growing Customer Data & Activation team. This is a hands-on technical role focused on building, managing and optimising customer audiences within Adobe Experience Platform (AEP) and Real-Time Customer Data Platform … . Working across a modern Adobe MarTech ecosystem, you'll build audience solutions, manage customer identities and profiles, support data ingestion, and enable audience activation across digital and marketing channels. This role is ideal for professionals with experience in AEP, MarTech Engineering, Solution Architecture, CDPs, or Customer Data ...

specialist IBM Planning Analytics consultancy is seeking an experienced consultant to join its fully remote team. This is a varied role combining customer engagement, technical delivery, solution enhancement and ongoing support across a portfolio of customer environments. Working as part of a small and collaborative team … project delivery and provide the technical expertise needed to support ongoing business needs. The Role You will be involved in a broad range of customer engagements, supporting organisations that are implementing, developing or enhancing IBM Planning Analytics solutions. The position combines technical development, customer interaction and project work ...

managing deal cycles end to end. You will remain engaged in sales to delivery handover to ensure that we are delivering the agreed customer business outcomes as outlined in the PSO. This highly visible role will own engagement with customer C-level executives, IT teams, and multiple … pricing, go-to-market, pan-Amazon, and other strategic relationships. The ProServe ACDC Business Development Manager will be expected to collaborate with AWS Strategic Customer Engagement (SCE) teams, ProServe Account Executives, Delivery Consultants and Account Teams to drive customer success and business growth. This is a fast ...

optimise complex HPC clusters, AI platforms, and intelligent AI solutions in both proof-of-concept and production environments. This is a highly visible customer-facing role that combines deep technical expertise with strategic consulting. You will partner with customers throughout their cloud and AI transformation journey while collaborating closely … deployments from proof-of-concept through production. Serve as a trusted technical advisor on cloud architecture, migration strategies, and AI infrastructure best practices. Deliver customer workshops, architecture reviews, technical presentations, and hands‐on enablement sessions. Collaborate with Product Management, Engineering, Support, and Sales teams to influence product direction ...

About the Role We're looking for an experience d Project or Programme Manag er to lead the delivery of multiple customer-focused transformation initiatives within a fast-paced enterprise environment This role will focus on the successful delivery of Customer Experience ( CX) a nd Customer … teams. You'll work closely with internal stakeholders, technical teams, and third-party partners to deliver complex digital and data transformation projects that improve customer engagement and maximise the value of customer data This is an excellent opportunity for someone with experience delivering MarTech, Customer Data ...

have the opportunity to present publicly at AWS conferences and industry events.The ideal candidate will possess a technical background that enables them to drive customer engagement with business, finance or IT executives at the highest levels of our PE customers. You will have experience working with complex … Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft ...

1. Commercial & E-commerce Domain Architecture Define domain strategies and target architectures across: Sales (Field Sales, Key Account Management, Sales Effectiveness) Marketing (Campaign Management, Customer Journeys, Personalisation) Trade Promotion & Demand Management E-commerce & Digital Commerce Customer Engagement & Commercial Analytics Architect solutions that enable: Revenue growth and execution … excellence Omnichannel customer engagement Integrated physical and digital commerce journeys Advanced commercial analytics and forecasting Ensure architectures support global consistency with market-specific execution models. 2. Salesforce-Centric Platform Leadership Act as the enterprise architectural authority for Salesforce-led Commercial capability, working closely with the Salesforce Platform Architect. ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best in class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well suited for a commercially ...

Senior Manager, Customer Success Engineering London, United Kingdom Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience … fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the role The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning ...

Role Summary**The **Director, SaaS Migration Program Execution**, will be responsible for overseeing the entire migration process for **Wolters Kluwer CCH Tagetik’s existing customer base**. This position will own the transition from legacy deployment and commercial models to the strategic cloud platform and the latest packaging … commercial and technical migration for on-premise customers.This role is accountable for converting migration strategy into operational execution, coordinating cross-functional teams across Sales, Customer Success, Professional Services, Cloud Operations, Legal, Finance and Product.The position requires a highly hands-on leader capable of driving customer migrations at scale ...

Customer Engagement teamThe Customer Engagement (CE) function is responsible for the full post-sign-up experience for millions of MVF customers. Using email, SMS, WhatsApp, Solutions Advisor conversations and orchestration across all of these, we maximise the value MVF generates per customer while improving … Email, SMS, WhatsApp and lifecycle orchestration exist to support, prepare customers for and follow up from those conversations. We are building three defensible capabilities: Customer Lifecycle Intelligence, Lifecycle Journey Orchestration, and Human + AI Solutions Advice.The CRM Lifecycle Exec sits within the CRM execution track of this function — distinct ...

also the principal member of Mastercard and Visa. As our Project & Technical Delivery Manager, you will play a critical role in delivering an exceptional customer onboarding experience by taking ownership of every implementation from contract signature through to the customer's first successful live transaction. This … customer facing role that combines project management, technical coordination and stakeholder management. You'll act as the single point of contact throughout implementation, ensuring projects are delivered on time, technical integrations run smoothly, and customers are fully enabled to start transacting. Working closely with Sales, Compliance, Product, Engineering, Operations ...

product portfolio strategy, aligned with Swift’s overall strategy and market positioningDrive prioritisation and investment decisions across products, balancing growth, regulatory, and customer needsIdentify new opportunities, gaps, and innovation areas within the financial crime compliance spaceEnsure a clear and differentiated value proposition across the portfolioBring an Outside-In Market … intelligence to anticipate industry trends and regulatory developmentsTranslate insights into clear strategic recommendations and actionable product decisionsEnsure all product initiatives are grounded in real customer needs and market opportunitiesDrive Customer-Centric Product DefinitionEstablish strong customer engagement and validation practices across the teamEnsure product requirements are clearly ...

Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

passionate about leading deep technical expertise at the intersection of customer impact and organisational scale? Do you want to define how AWS accelerates customer adoption across domains like data, migrations, and security — through hands-on customer engagement, scalable mechanisms, and a high-performing team of specialist … solutions architects? This is a highly visible, customer-facing leadership role that will shape how AWS builds specialist capability and earns trust with customers across key UKI industries including financial services, retail, media, and the public sector.As a Senior Manager, Specialist Solutions Architecture, you will lead a team ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system that is designed to meet the needs ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high-value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well-suited for a commercially ...