301 to 325 of 1,349 Customer Experience Jobs in England

account as a business to increase market share and ensure profitability Develop strategies to ensure Calix products and services are being utilized by the customer across their network to grow their business network access, customer premises, subscriber insights and applications Provide market input on product development and price … strategies Establish strong working relationships across all levels and all functions within the customer's organization Collaborate with overlay sales resources to bring subject matter expertise, strategy, and support for customer engagements Ability to build a strategic territory, business and account plan and execute against it Qualifications: 15+ ...

What you’ll own Product Strategy and Vision: develop and articulate a clear vision and strategy for the core value added services spanning all customer segments – from SMBs to Global Enterprises Product Outcomes: define success metrics, analyse performance and customer insights, and use data to drive improvements … customer experience Execution and Adoption: partner with cross-functional teams to align product goals and delivery phases with overall business objectives, enabling reliable, scalable and lovable payout experiences Market Research: stay informed about industry trends, market demands, and competitor activities within the payouts ecosystem, identifying opportunities for product ...

looking to recruit a Senior Business Analystto join our BankingAdvisory Practice, working on a wide range of projects/programmes. The individual will have experience of working on digital transformation and strategic change projects, responsible for the successful planning, execution, monitoring, control and closure and delivery for our Banking … Engage with business users, understand problem statement, and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using ...

membership classes (including upcoming Associate Membership). Design and execute go-to-market plans that are data-driven and omnichannel, aligned to Marketing & Customer Experience (MCX) and Membership & Society Relations (MSR). Build segmentation frameworks and journeys; deliver personalised campaigns using marketing automation to drive conversion and renewal. … Research, Technology, and regional/society teams to bring membership value to life in market. Manage and mentor a small team of marketing and customer experience professionals; cultivate a high-output, experiment-driven culture. What We’re Looking For Significant and demonstrable years of progressive experience ...

complaints operation across a complex, multi-product digital bank Set standards for customer outcomes, quality, consistency and regulatory control Lead the team through a significant change journey, building engagement and capability Shape the safe use of AI and automation across information gathering, triage, quality assurance and insight Use data … forums and with external regulatory stakeholders Develop a high-performing leadership team with clear expectations and accountability Balance innovation with rigour for fair, defensible customer outcomes Set the direction for the complaints function, lead its people and controls, and build trusted relationships across Zopa Collaborate with Product, Operations, Risk ...

Customer Experience to lead the end-to-end customer journey—from onboarding to ongoing service—for strategic accounts. You will drive CX excellence, scalability, and governance across the services organization, reporting to the COO, and guiding PM and delivery leaders in a fast-growing tech environment. … role demands deep customer leadership, strong commercial mindset, and ability to build scalable delivery processes while reducing churn and increasing #J-18808-Ljbffr ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

content on the web. Key job responsibilities Own the delivery and quality of the Prime Video Web Client experiences, driving technical execution that balances customer needs with business objectives. Lead and develop a team of software engineers, setting clear expectations, removing blockers, and raising the engineering bar through coaching … hands-on technical guidance. Apply AI-driven approaches to testing and development workflows, improving quality and velocity of the web experience across browsers and devices. Establish and maintain mechanisms to monitor customer experience, software quality, and operational health, using data and anecdotes to identify and address issues ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with … receiving significant strategic investment and executive sponsorship. The successful candidate will work closely with Product, Operations, Commercial, Marketing and Executive Leadership stakeholders to convert customer needs, market opportunities and product innovation into scalable growth across existing and emerging markets. What you will do: Commercial Leadership & Team Development Lead ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

Responsibilities: Customer Relationship Building and Business Opportunity Development Proactively analyse key industries within the assigned country/market, identify key or potential customers, and independently map out the customers decision-making chain to uncover real needs. Engage customers using their business language to build trust, uncover product and technical … requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor ...

integrated into Nationwide. This is a unique opportunity to influence key product decisions, guide complex migration strategies and make a lasting impact on customer outcomes. We're looking for an experienced product professional with strong expertise in Savings or Current Accounts, who thrives in navigating complexity, building relationships … work with a wide range of stakeholders to develop and shape product propositions, assess opportunities, influence strategic decisions and help deliver seamless customer experiences. You'll bring a strong background in Financial Services, with experience leading end-to-end product delivery, business change or transformation initiatives, alongside excellent ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … systems. Who you are: Strong software engineering background (Python or similar), with a track record of building production systems - not just prototypes. Hands-on experience with AI/ML systems (LLMs, classifiers, decision models, or similar). Experience integrating APIs and working with distributed systems. Experience designing ...

Role You will take responsibility for the day-to-day operation and continual development of our online gaming business. Working closely with suppliers, marketing, customer support, compliance and senior management, you will ensure that every part of the online operation performs to the highest possible standard. No two days … launch and operation of EveryMatrix Sportsbook. Manage relationships with suppliers including EveryMatrix, Playtech, Nuvei, Optimove, PlayerVis and other strategic partners. Configure promotions, bonuses and customer journeys. Monitor site performance and identify opportunities to improve conversion and retention. Produce meaningful commercial and operational reports. Work alongside Compliance and Safer Gambling ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. You will ...

teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. What you’ll do: As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures … develop high-performing a globally distributed team Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency Create a repeatable & scalable operating rhythm, including clear OKRs Take a data-driven approach to performance management Strike ...

products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. **Salary from £35,000, depending on experience** **This is a hybrid role(3 days per week from Basingstoke office)** Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives. Build a personalised adoption plan that supports their business and increases customer advocacy. Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes. Support the customer through ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills: Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...