26 to 50 of 124 Customer Experience Jobs in the South West

performance workloads for both internal teams and external customers. Your work will directly underpin services that matter—supporting critical national infrastructure and revenue-generating customer platforms—making a tangible impact on reliability, availability, and the speed at which new services can be delivered. From day one, you’ll influence … platform stability, drive service excellence, and enable seamless onboarding of customer workloads in a high-stakes, high-impact environment. This job role can be based in Ipswich, London, Cheltenham or Manchester. Due to security requirements, this role requires you to be located on site during your working hours. ...

Customer Support Technician Location: Weymouth, Dorset Salary: £25,000 - £35,000 Job Type: Full-time, Permanent A well-established technology business is seeking a Customer Support Technician to join its experienced technical support team at its Weymouth headquarters. This is a varied role combining technical customer support … repair, making it ideal for someone with a technical or engineering background who enjoys solving problems and working directly with customers. The Role As Customer Support Technician, you will provide technical support to customers via telephone, email and online platforms, helping to diagnose and resolve technical issues promptly. Alongside ...

About the role The Customer Technical Support Associate (SIRs) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. (SIRs is an abbreviation for Service Calls, Installs and Removals.) The role supports … customer journey, including service calls, installations and removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we’re looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

About the job you’re consideringIn Digital Customer Experience we specialize in navigating our clients through the complexities of large-scale, technology-driven transformation programs, using our skills to drive outstanding delivery. Having the right people using the right methodology and following the right process gives every client … technologies selected and the way that they are implemented meet the business objectives of our clients. There are several disciplines within the Digital Customer Experience team: delivery, business, integration and digital architects and technical managers, and many of our people can perform in more than one of these ...

time, on budget, and to the highest quality standards. This role is primarily based in the Clevedon office and involves close collaboration with development, customer experience, and client teams. Domestic and international travel may be required. Responsibilities will include Carry out the build of projects on the digital … platform users to encourage engagement. Communicate with the Development team to stay up to date with new features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Exceed expectations in terms of product quality. ...

passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading end-to-end delivery of assigned initiatives with a structured, customer-centred approach. ...

generating a growing funnel of profitable opportunities to grow Cisco's service offerings. Your team will bridge the gap between complex technological capabilities and customer business outcomes, ensuring that our services portfolio is deeply integrated into the customer's strategy. You will be responsible for defining the bookings … effectively with cross-functional leadership (Portfolio, Architecture, and Customer Experience) to ensure collective objectives are met, advocating for customer requirements in CX planning to move beyond binary margin targets toward value-based outcomes.· Lead deal clinics for complex pursuits, leveraging personal expertise to coach the team ...

Customer Servicing Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record … architecting solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Colleague servicing. This role sits within the Customer Servicing Architecture team in Customer Technology Delivery. The team is responsible for defining the Customer Servicing technical roadmap based ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

doing: You’ll be joining a small team of between 4 – 6 members of staff You’ll be committed to delivering a great customer experience You'll be working up to 45 hours per week - all extra time worked is paid or can be taken as time … bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated ...

Engineer to join a growing FinTech organisation building innovative digital financial services products. You'll play a key role in designing, developing, and enhancing customer-facing Android applications used by thousands of consumers and businesses, helping to deliver secure, scalable, and intuitive mobile experiences. Working within a collaborative Agile … Design, build, and maintain high-quality Android applications using modern Android technologies. Develop robust, scalable, and secure mobile solutions that support financial transactions and customer account management. Collaborate with Product, UX/UI, and Engineering teams to deliver new features and product enhancements. Contribute to application architecture, technical design ...

making sure no one is left without a voice. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

Account Manager to join a growing international technology business based in Bournemouth. This is a fantastic opportunity for a proven B2B salesperson with SaaS experience to work on an exciting AI-powered Microsoft Teams solution, managing warm inbound opportunities and developing existing enterprise accounts. There is no cold calling … opportunities from initial conversation through to close. The Role Qualifying inbound B2B leads and converting trials into paid subscriptions Managing and growing existing UK customer accounts Conducting product demonstrations and presentations Identifying upsell and account growth opportunities Managing your sales pipeline and keeping opportunities moving forward Building strong relationships ...

Supportive team environment Opportunities for professional development Engagement with innovative AI tools and technology Rewarding role with a focus on customer service excellence Working for a recognised Great Place to Work company MUST HAVE'S 3–5+ years’ experience in a customer-facing role Excellent communication skills … Ability to adapt to new systems and processes Interest in AI and new technological advancements A proactive attitude with resourcefulness NICE TO HAVE'S Experience in e-commerce or retail customer service Familiarity with ERP systems or order management software Previous exposure to logistics or delivery coordination Knowledge ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for an Ecommerce Merchandiser to join us on that journey. This role is about more than just … find opportunities to learn, grow, and be part of something bigger. What you'll be doing You'll use data, trading insight and customer behaviour trends to optimise product visibility and enhance the online customer journey across our websites. Working closely with Ecommerce, Buying, Merchandising and Marketing teams ...

fresh challenge in industrial automation? At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How. … discover what makes Routeco stand out and see where your career could take you. Supporting customers. Solving problems. Growing together. We put the customer at the heart of everything we do. As part of our Internal Technical Sales team, you’ll deliver responsive, knowledgeable support—understanding customer requirements ...

performance reporting. Working closely with operational leaders and stakeholders, you'll help ensure the right resources are available at the right time to meet customer demand, achieve service targets and deliver an excellent customer experience. Key Responsibilities Produce accurate demand forecasts and capacity plans to support operational performance. … expertise. Support workforce management systems, processes and planning governance. Drive improvements in forecasting accuracy, scheduling effectiveness and operational efficiency. About You You'll have experience within Workforce Management, Resource Planning or a similar analytical role, ideally within a contact centre environment. Essential Skills & Experience Experience in forecasting ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...