76 to 100 of 124 Customer Experience Jobs in the South West

high levels of availability and performance.* Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.* Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service.* Maintain platform security, performance and operational resilience in line with strict contractual and security requirements.* Ensure timely … incident resolution, continuous service monitoring, and completion of key security and compliance activities.## **Essential Skills/Experience*** **Voice & Network Technologies** – Knowledge of TDM, SIP, IP telephony and voice gateway technologies, with the ability to support and troubleshoot secure voice services.* **Platform & Service Management** – Understanding of Windows server environments, telephony ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Reporting Risk & Dependency Management Outcome Tracking Stakeholder Engagement Architecture Practice Enablement We'd love you to have: Significant Programme, Portfolio or Transformation Management experience. Experience coordinating complex change initiatives. Strong stakeholder management and influencing skills. Exceptional organisational and planning capabilities. Experience creating executive-level reporting and communications. Ability ...

supportive atmosphere where ideas flow freely. Their team seamlessly integrates with product owners to prepare sprint work, collaborates with account managers for optimal customer experience, and partners with operations to ensure stable and high-performing applications. What They’re Looking For: While their current stack includes PHP, Slim … Framework, JavaScript, React, and MySQL, they’re primarily interested in candidates with commercial experience in modern programming languages and a strong grasp of software development principles. Demonstrable experience with MVC frameworks and/or modern JavaScript frameworks is essential. Beyond specific technologies, they highly value (and encourage learning ...

accountable for product outcomes and product decisions across a hardware and software based portfolio, working in close partnership with Engineering (DOP) to balance customer value, commercial priorities and technical reality. The PLM is accountable for product scope, priority, lifecycle decisions and outcome-based acceptance. Engineering owns technical design … Make the final call on scope and priority after structured input from Engineering, Operations, Sales and Finance. Continuously adjust plans based on delivery learning, customer feedback, market change and technical discovery. Product Discovery, Definition & Requirements Create clear, high-quality product requirements that articulate what is needed and why, grounded ...

across the full data lifecycle, from collecting and managing raw data to developing dashboards, producing actionable insights and presenting recommendations to stakeholders. Role Develop customer and community insight. Support the design, delivery and analysis of surveys, including our annual customer survey and regular customer sentiment research. Working … with the Operations, London Estate, and Sustainability teams, you will help turn findings into clear business insights and recommendations. You will gain experience in survey design, data management, SQL, semantic modelling, Microsoft Fabric and Power BI Support our customer data and reporting platforms. Help develop and manage tools ...

organisational link between customers, prospects and the technical team. You will manage enquiries, follow-ups and onboarding, ensuring a professional and consistent customer experience from first contact through to becoming a customer and beyond. You do not need to be an IT expert—the technical team handles ...

help drive a truly data-led culture across the organisation. In this senior role, youll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. As a data SME, youll partner with departments across the airport to build reliable, insightful … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful Youll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling stories ...

Claranet is seeking a Technical Solutions Change Team Leader to lead and develop the Technical Solutions Change team, delivering in-life change to customer solutions and ensuring governance processes are established with customer experience at the core. You'll manage a team of engineers, prioritise workloads, build ...

strong governance, helping us exploit emerging technology safely and pragmatically. This role is part of the leadership team within the Payments Architecture team in Customer Technology Delivery (COO), aligned to the Payments CIO. The team is responsible for defining the Payments technical roadmap based on business strategy, shaping solution … complete our simplification and modernisation roadmap within the existing estate to drive resilience and security, exploit new technology like artificial intelligence to improve customer experience and efficiency, prepare for further change including the technical integration between Nationwide and Virgin Money, while responding to industry and regulatory demands ...

brand's Shopify store. You will run the weekly trading rhythm, ship site changes, and improve conversion week by week, while delivering a customer experience reflecting the brand values. You will work with Marketing, Merchandising, Product and Performance teams, and with developers/agencies. As a Senior Leadership ...

partner with Engineering, Product, Security, and Senior Leadership. The role focuses on embedding ITIL4 practices, risk controls, and automated delivery while protecting resilience, customer experience, and compliance. #J-18808-Ljbffr ...

Screwfix Direct Ltd is seeking an exceptional ecommerce leader to build on momentum and accelerate app growth, enhance personalization, improve customer experience and drive Screfix’s digital retail innovation. You will lead a high-performing ecommerce team and own online sales in a highly successful digital business. ...

drive day-to-day support center performance across payment products and businesses. You\'ll partner with key stakeholders to deliver sustainable results, elevate customer experience, and execute process improvements that move enterprise KPIs. This role blends people leadership, operational rigor, and risk/control discipline in a highly ...

functionality to encourage engagement. Liaise with the Development team to stay up to date with new platform features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Maintain high standards of product quality ...

functionality to encourage engagement. Liaise with the Development team to stay up to date with new platform features and recommend improvements. Liaise with the Customer Experience team to ensure they are familiar with each project and can deliver networking services effectively. Maintain high standards of product quality ...

Summary: We are seeking a highly skilled Cloud Infrastructure Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet … third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands‐on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while ...

powered Teams solution. You'll qualify inbound leads, deliver product demos, and drive upsell opportunities, while collaborating with internal teams to ensure an outstanding customer experience and hitting ambitious targets within a hybrid Bournemouth setup. #J-18808-Ljbffr ...

About the Role We are looking for a proactive and analytical Digital Fulfilment & Insights Advisor to support and improve digital fulfilment performance across customer fulfilment channels, including Click & Collect and delivery platforms. Working closely with stores and central teams, you will use data and operational insight to identify issues … improve processes and enhance the customer experience. This is a varied role combining data analysis, stakeholder management, problem solving and field-based support. Key Responsibilities Support continuous improvement across digital fulfilment operations. Visit stores to review processes and identify areas for improvement. Coach and support Store and Area Managers ...

About the Role We are looking for a proactive and analytical Digital Fulfilment & Insights Advisor to support and improve digital fulfilment performance across customer fulfilment channels, including Click & Collect and delivery platforms. Working closely with stores and central teams, you will use data and operational insight to identify issues … improve processes and enhance the customer experience. This is a varied role combining data analysis, stakeholder management, problem solving and field-based support. Key Responsibilities Support continuous improvement across digital fulfilment operations. Visit stores to review processes and identify areas for improvement. Coach and support Store and Area Managers ...

Full-time This is a new and exciting opportunity to lead two critical elements of the post-sales Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions … responsible for ensuring an outstanding customer experience. This newly created role requires a strong customer-first mindset and a drive to embed this ethos across your teams - you are the voice of the customer. This business area is also undergoing a significant digital modernisation project, and this ...

strength andexpertiseof a leading veterinary careorganisation. Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. Help Shape the Future of Data at Pet Drugs Online We're looking for a BI Developer to join our growing team … scalable and reliable reporting environment. Contributing to the ongoing evolution of our data and analytics capabilities. What We're Looking For Strong commercial experience with Power BI and Power BI Service , including dataflows, apps, and gateway management. Proven experience designing and optimising data models within Power BI. Advanced ...

clients, especially the Distributors, Panel builders, Installers, OEM and Integrators as well the End users in the industry & tertiary sectors, ensuring business growth and customer satisfaction. You will manage the promotion of the Universal Enclosures offer including the P&S (adapted products and services) and provide techno-commercial support … across your territory. Build and develop strong relationships with distributors, OEMs, panel builders, integrators and end users. Identify new business opportunities while expanding existing customer relationships. Develop and deliver account and territory growth plans aligned with business objectives. Promote Schneider Electric's enclosure solutions, products and services through customer ...

below after reading through all the details and supporting information regarding this job opportunity. Head of Services Full Time | Salary c£90k (depending on experience) Our Headquarters Southampton | Hybrid working (4 days in office) Who we are We are Great Britain's national mapping service and a global leader … portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data and Customer functions, ensuring a cohesive and aligned portfolio that delivers real value today while positioning our client to capitalise on future market opportunities. This is a unique ...

Safety, and Environmental regulations. What Our Client Is Looking For : The ideal candidate will possess : A degree, HNC, or HND in Electrical Engineering. Significant experience in delivering electrical projects within highly regulated sectors such as infrastructure, energy, or nuclear. A proven track record of managing projects from design through … understanding of quality assurance and compliance. Excellent communication, leadership, and influencing skills, with the ability to inspire and guide multidisciplinary teams. Desirable Qualifications/Experience : While not mandatory, the following qualifications and experiences will be advantageous : Experience within Nuclear New Build or similar environments. Knowledge of Nuclear Quality ...

troubleshooting with technical project delivery, mentoring and continuous service improvement. What youll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server, Active Directory and endpoint technologies, including Intune and Autopilot. - Deliver migrations, infrastructure upgrades and technology rollouts. … Strengthen security, share knowledge and mentor colleagues to improve service delivery. What youll bring: - Proven senior IT support experience and strong troubleshooting skills. - Deep knowledge of Microsoft 365, Azure and endpoint management, alongside experience in networking and virtualisation. - Confidence delivering technical projects and working with colleagues, customers ...