51 to 75 of 124 Customer Experience Jobs in the South West

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

Working)The OpportunityA fantastic opportunity has arisen for an experienced Data Activation Lead to join a forward-thinking organisation on a mission to transform customer engagement through data, analytics, and marketing technology. This is a strategic leadership role where you'll drive the activation of customer data across … multiple channels, unlocking new opportunities for personalisation, customer engagement, and commercial growth. You'll lead a specialist team while working closely with stakeholders across marketing, digital, product, engineering, and data functions to deliver innovative, data-driven experiences. Key ResponsibilitiesLead and develop a high-performing Data Activation team. Drive ...

market needs, BRCC products and solutions, and regional nuances to inform targeting, positioning, channel strategy, and campaign design. Monitor the competitive landscape, market trends, customer and regulatory communications developments, and customer‐experience trends to identify opportunities and maintain differentiated positioning in EMEA. Partner with … performance reporting. Preferred Qualifications Bachelor's Degree (preferably with a concentration in marketing or strategy) 5+ years of financial services or fintech marketing experience with an emphasis on leveraging different marketing tactics, such as SEM/Social, webinars/virtual events, to reach key buyers. Excellent communication and presentation ...

Development (Hands-On) Design, code, test, deploy and maintain bespoke SaaS integrations using APIs and webhooks, connecting ERP, ecommerce, CRM, WMS, finance, product information, customer service and BI systems. Replace third-party connectors with robust in-house integrations where there is clear commercial, operational or technical benefit. Build secure … technology partners, providers and consultants while steadily building internal technical capability. Assess where new technologies, including AI, can create genuine business value. Skills & Strengths Experience owning or managing business systems within a retail, ecommerce, consumer goods or similarly fast-moving organisation. Demonstrable hands-on experience designing, developing ...

hands‐on leader, coaching and developing your team members to ensure you hit sales targets and provide our customers with a five-star customer experience. You will be responsible for delivering against team sales targets ensuring systematic pipeline build and management, as well as guaranteeing all customers and prospects … have a positive experience from Corpay. Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. This is a fast paced, target driven environment, you will need to be resilient, a great motivator and delight in getting results ...

general merchandise retailer. Work at the intersection of Product, Technology and Commercial teams, bringing innovative Gift Card products to market and directly influencing customer experience, business growth and strategic direction. The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for specific products … prioritise the diverse requirements of their product that may fall into other delivery areas. The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value ...

works, improve services and achieve measurable outcomes. Working across multiple directorates including corporate services, you'll lead enable change spanning organisational redesign, digital transformation, customer experience, workforce modernisation and new ways of working. You'll work alongside senior leaders, elected members, partners and colleagues to create the conditions … transformation programmes, managing governance, resources, risks, dependencies and benefits realisation. Oversee the implementation of digital technologies, products and modern ways of working that improve customer and employee experience. Use data, insight and feedback to inform decision-making, measure impact and drive continuous improvement. Provide strategic leadership, support and challenge ...

client is a leading global investment bank. JOB DESCRIPTION We launched our client to transform mobile banking with seamless, customer-first digital experiences and we're just getting started. With the trust of millions of customers in the US and rapid growth in the UK, we're building … agile team focused on delivering high-quality mobile banking features for our client customers. You will contribute to the development, testing, and maintenance of customer-facing Android applications, working closely with engineers, product managers, designers, and stakeholders across the full software development lifecycle. Job responsibilities Collaborate with cross-functional ...

play a key role in the optimisation and performance of a high-profile Emergency Services Network (ESN) , ensuring exceptional service availability and user experience for mission-critical communications. Working within a specialist RAN Performance & Optimisation team, you'll be responsible for identifying performance issues, conducting deep technical investigations … Analyse drive test logs and network protocol traces to determine root cause of defects and underperforming KPIs. Investigate systematic issues affecting ESN performance and customer experience. Utilise data from multiple sources including: UE application events and Layer 1-3 logs Drive testing and Wireshark traces eNodeB and Core Network ...

with users and commercial partners. Work closely with teams in UK, US, India, and Hungary. Key Skills/Knowledge: Primary Skills Expectation of proven experience designing, planning, implementing, maintaining, and documenting digital products and market risk solutions within commodity trading environment or other financial intuitions. Experience delivering complex … This includes technical content in business context. Ability to engage and influence and able to decompose technical considerations that everyone can understand is key. Experience using AI tools to support ideation, backlog creation, and overall product development. Experienced agile practitioner who can equally work as part of the squad ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys that … further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership … hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service. Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits providing constructive feedback. Identify training and competency gaps, developing Helpdesk ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/… recruitment, succession planning, and capability uplift for the function.* Champion continuous improvement, learning, and modern change practices.**What we're looking for****Essential*** Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.* Strong people leadership experience with a track record ...

ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights … support better day-to-day service delivery. Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives. Qualifications What Youll Bring Proven experience in a Service Desk or IT support leadership role Strong technical troubleshooting skills with a hands-on approach Knowledge of ITIL frameworks and service ...

category across our ecommerce websites. Internally your job title will be "Office Supplies Category Manager". This is an exciting opportunity for someone with experience in category management, buying, merchandising, ecommerce or a similar commercial role who enjoys working with data, identifying opportunities and turning insight into action. … play a key role in shaping our product range, improving the online customer experience and supporting the continued growth of both branded and own-brand products. This role is based on site in Winsford with one day working at home after full training. Working hours 8:00am ...

public sector clients hence you may need to undergo an extensive background check process or security clearance process. Meet the TeamJoin our dedicated Customer Network Support (CNS) team supporting mission-critical enterprise and public sector customers with strict UK Data Sovereignty mandates. We serve as the vital bridge connecting … sovereign customer environments with Cisco's global technical ecosystem and worldwide TAC. Operating at the forefront of network engineering, high-stakes incident management, data governance, and AI-driven support operations, our team ensures customer networks run securely, reliably, and with full regulatory compliance. Your ImpactAs a Senior Network ...

seeking an experienced Head of Applications to lead and shape Hartpury's application services, ensuring they support an exceptional experience for staff and students. Working closely with colleagues across Hartpury, you will drive digital innovation, service improvement and the effective delivery of technology solutions that support our strategic objectives. … remain secure, reliable and fit for future organisational needs Managing a varied portfolio of projects, enhancements and service developments Leading and developing a skilled, customer focused Applications Team Working collaboratively across Digital Services to support Hartpury's wider digital strategy About You Significant experience in a senior Applications ...

Customer Support Agent – SaaS Finance - Bournemouth | £33,000 | Sunday Times Best Places to Work Join a growing finance SaaS business as a Customer Support Agent, helping customers get the most from a modern finance platform. This is a fast-paced, customer-facing role focused on troubleshooting, problem … solving and great service across multiple channels. The Role Manage customer queries across tickets, email, phone and digital channels. Troubleshoot issues, find solutions and explain them clearly to customers. Manage a busy ticket queue, prioritising effectively and working to SLAs. Use AI, knowledge bases and internal tools to improve ...

largest multi-channel retailer of trade tools, plumbing, electrical and hardware products. Our success is built on a simple but powerful customer purpose: helping our customers get theirjobs done quickly, affordably and right first time. Digital sits at the heart of that proposition. Over 75% of the business … even stronger connection with our customers and opening up new opportunities to deliver more personalised and rewarding experiences. With continued investment in digital platforms, customer data and AI capabilities, we have strong foundations for the next phase of growth. We're looking for an exceptional ecommerce leader to build ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we’re looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

project outcomes that enables Capgemini to deliver major programmes linked to client challenges. Working with colleagues across Capgemini to deliver business than can including customer experience, digital and engineering offerings. Operating as a delivery owner on major defence programmes, including shaping proposals, designing parts of transformation programmes … background in a consulting environment where you have delivered parts of transformation programmes, ideally for Aerospace and Defence major clients AI curiosity and ideally experience in creation of AI augmented propositions Experience being client facing and developing client relationships, fostering trust and building credibility across your domain ...

client is a leading global investment bank. JOB DESCRIPTION Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience … subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer ...

summary An excellent opportunity for a dispenser, based at our Claverdon Practice. Must have level 2 or dispensing and experience of working in a pharmacy. To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. Excellent rates … Pension available Main duties of the job To provide excellent customer service, be polite and courteous to customers Offer informed advice on appropriate treatment of minor ailments and products Provide and support the team in delivering pharmacy services Maintain high standards of branch appearance through effective merchandising and housekeeping ...

Senior IT Engineer Cheltenham based - Onsite with occasional customer visits £30-40k MSP/Education background advantageous About the Company A growing, medium-sized IT support company providing reliable and professional technology services to a range of educational establishments and businesses. Our services include IT support, Microsoft … cloud services, networking, cybersecurity, backup and infrastructure management. We are looking for an enthusiastic and customer-focused Senior IT Engineer to join our team. This is an excellent opportunity for someone who enjoys solving technical problems, working with customers and developing their IT skills in a varied support environment. ...