151 to 175 of 739 Customer Experience Jobs in the UK excluding London

lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across … retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

Commercial Director - Rezcontrol ClearCourse | United Kingdom | Hybrid To be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed. Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs … guest experience. Push AI into the product where it creates genuine value for customers and for the business. 04: Customers and team Own the customer experience end to end, from first sale through onboarding to renewal. Be the senior point of contact when a strategic account needs one. ...

Enterprise Information Architecture Closing Date 3 September 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Essential Skills, Knowledge and Experience Required: Good understanding of software/feature integration and systems engineering principles; Experience ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

Role You will take responsibility for the day-to-day operation and continual development of our online gaming business. Working closely with suppliers, marketing, customer support, compliance and senior management, you will ensure that every part of the online operation performs to the highest possible standard. No two days … launch and operation of EveryMatrix Sportsbook. Manage relationships with suppliers including EveryMatrix, Playtech, Nuvei, Optimove, PlayerVis and other strategic partners. Configure promotions, bonuses and customer journeys. Monitor site performance and identify opportunities to improve conversion and retention. Produce meaningful commercial and operational reports. Work alongside Compliance and Safer Gambling ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. You will ...

products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. **Salary from £35,000, depending on experience** **This is a hybrid role(3 days per week from Basingstoke office)** Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives. Build a personalised adoption plan that supports their business and increases customer advocacy. Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes. Support the customer through ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills: Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

London | Outside IR35 The Company They are a well-established retail business with a strong focus on leveraging data to enhance customer experience and commercial outcomes. The organisation is investing heavily in its analytics and data science capabilities to drive smarter decision-making across multiple business functions. … environment where data plays a central role in shaping strategy and operational performance. The Role and Deliverables Develop and deploy predictive models to support customer, marketing, and commercial initiatives. Analyse large customer and transactional datasets to identify actionable business insights. Build segmentation, propensity, forecasting, and recommendation models. Partner ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...

leader who thrives on turning ambitious ideas into business-changing solutions? At Tarmac, we're on a journey to transform how technology drives growth, customer experience, operational excellence, and innovation across our business. We're looking for a Senior Manager, Digital Solutions to shape and deliver our digital … digital professionals, creating a culture of collaboration, innovation and continuous improvement. Champion emerging technologies including AI, automation and advanced analytics to enhance decision-making, customer experience and operational efficiency. Drive the optimisation and adoption of key business platforms including Salesforce, SAP S/4HANA, eCommerce ...

would be informed in advance of this About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field … ability to communicate professionally and compassionately with both internal and external customers. There is a need to be able to deal with dissatisfied customer queries, providing resolutions and investigation with excellent customer service due to circumstances that may arise. What will you be doing? Planning the field workforce ...

Veterinary Customer Support and Onboarding Executive £35,000 to £40,000 Basic Salary + up to £15k bonus + car allowance Two Positions Available We are currently recruiting for two Veterinary Customer Support and Onboarding Executives . Position One Covering North England and Scotland Position Two Covering South … region you would prefer to cover. Are you looking for a new challenge? This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector. Whether you have worked as a: Registered Veterinary Nurse Student Veterinary Nurse Veterinary Receptionist ...

performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values. You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers … never promote what we cannot supply, and protect brand integrity * Trade our DTC site and third-party channels for performance and profitability Customer experience and conversion * Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what ...