26 to 50 of 573 Customer Experience Jobs in the UK excluding London

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while … working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Customer Service Manager is required to transform the customer service department of a fast-growing renewable energy technology business near Cheltenham. This is a key appointment focused on moving the department from a traditional call-based service centre into a scalable and technology-driven one-stop shop … customer and approved installer needs. The Customer Service Manager will define the future service model and introduce the systems, processes and capabilities required to support continued growth across the UK and expansion into European markets. You will build a connected and efficient customer journey that combines excellent ...

seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Options Hybrid – London SE1 (4 days in the office) Flexible Start Date Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team. This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client … Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth. The Role ...

Chief People Officer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Chief People Officer (CPO) to join our team at our head office … telecommunications sector would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award ...

application of cloud-based technologies. You will act as their most Trusted Advisor. For that reason, you MUST have at least 5 years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience … basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved. The measure of success ...

Customer Care Specialist 30,000 + Excellent Benefits Full-Time Fully Office-Based Are you a customer-focused problem solver who enjoys building relationships, troubleshooting issues and making a real difference to the customer experience? We are recruiting for a Customer Care Specialist to join … programme. Free onsite parking. Excellent kitchen facilities, including fresh fruit and coffee. Regular social events and a supportive team culture. The Role As a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. ...

operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...

what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function … astute and data-driven Trading Manager to take ownership of the trading performance of the H. Samuel website, leading the optimisation of sales, conversion, customer engagement and commercial outcomes across one of the UK's most recognised jewellery brands. What the role involves As Trading Manager, you will ...

transformation projects. This is an exciting opportunity for a delivery-focused Project Manager who combines strong stakeholder management skills with hands-on experience of CRM platforms, digital transformation initiatives and technology-led change. Working closely with business leaders, technical teams and external partners, you will play a key role … delivering projects that improve customer experience, streamline operations and support business growth. The Role As Technical Project Manager, you will be responsible for: Managing the end-to-end delivery of Salesforce and CRM projects. Coordinating business stakeholders, technical teams and third-party suppliers. Defining project scope, timelines, budgets ...

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers … ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

Location: Long Eaton, Nottingham Job Type: Full Time (including weekend work on a rota basis) Salary: Competitive, dependent on experience About Leisure Depot Leisure Depot is a leading supplier of caravan, motorhome, camping and outdoor leisure products, supplying customers across the UK through a range of online sales channels. … continued growth, we are looking for a highly organised and customer-focused individual to join our team as a Customer Service & E-Commerce Administrator. This is a varied and fast-paced role combining customer service, product administration and e-commerce support. The successful candidate will play ...

This fast-growing technology company has built one of the UK's leading marketplace platforms by combining brilliant customer experience with smart technology and operational excellence.As the business continues to grow, they are looking for an ambitious graduate to join the Operations team. You'll gain exposure … wants to build a career in operations within a growing technology business.You'll begin by spending your first couple of months in the Customer Experience team, learning how the business works from the ground up. By speaking to customers and suppliers every day, you'll quickly develop ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … evolving our CRM capabilities across new and emerging channels. We are open to both full-time and part-time applications, depending on your experience and the value you can bring to the role. Key Responsibilities Lead and develop the CRM team, providing direction, coaching and support while driving ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

Customer Success Manager Are you passionate about building strong client relationships and delivering exceptional customer experiences? We're looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term success. This … bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development. The Role As Customer Success Manager, you'll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers achieve ...

looking for a Customer Success Executive to join our growing Defence Sales team! Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities. What … doing: Building and maintaining strong customer relationships across Defence accounts. Supporting the post-sales customer journey and ensuring an exceptional customer experience. Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts. Proactively identifying cross-sell, upsell and new business opportunities ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve ...

loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with us. It is also where Redsquid’s purpose comes to life — making a real difference for clients through … leads from the front on automation and AI, using technology not just to run a tighter operation but to give clients a demonstrably better experience and to free people to do work that matters. As a member of the group executive team, the role turns Redsquid’s vision ...

Business Systems Manager - Customer and Commerce OVERVIEW: This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem — spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports … portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end‐to‐end management of Gymshark’s customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others ...

Build the reasons customers choose to stay with Veygo. You’ll own one of Veygo’s highest-impact customer portfolios, leading the experiences that keep customers protected, engaged and coming back. From renewals and retention to recovery journeys and reducing voluntary and involuntary churn, you’ll build products that … strengthen customer loyalty, increase customer lifetime value and drive sustainable business growth. Every improvement you make will help more customers choose to stay with Veygo, creating lasting value for both our customers and the business. Why this role matters As Principal Product Manager, you’ll have the autonomy ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third ...

have an amazing team of 25,200 people in 32 countries. Job Description 12 month maternity cover We are looking for a commercially focused Customer Insights and Performance Manager on a 12 month fixed term basis , to lead performance strategy, forecasting, prioritisation, and optimisation across Customer Marketing activity … high-impact role with strong exposure to senior stakeholders, offering the opportunity to shape decision-making, influence strategic direction, and drive measurable improvements in customer engagement and business performance. Your role will combine strategic ownership with hands-on delivery. You will be responsible for translating performance data into clear ...