26 to 50 of 739 Customer Experience Jobs in the UK excluding London

Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineering Manager to join our team at our head office … collaborative and professional approach to leadership and teamwork About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Customer Success Manager | Wakefield Full-time/Permanent | £28,000-£40,000 based on experience Are you great with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager … Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into account management. We're recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong ...

culture and a reputation as one of the UK's top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager. The Role Reporting directly into the Head of Marketing, you’ll sit within a small team … have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives. Key responsibilities will include: Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience Building and delivering ...

experienced Customer Experience/Operations Manager within the Travel Industry? Do you have a keen interest in Activity/Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing ...

Global SVP Sales Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Global SVP Sales to join our team at our head office … fast-paced, high-growth international business environment About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia ...

architecture and strategic change agenda. You will bring together people, process, technology and organisational capability to simplify how we operate, improve efficiency, enhance our customer experience and enable sustainable commercial growth. You will also provide leadership across Business Architecture, Project Delivery, Business Analysis and Change Management , creating … simplify operations, improve productivity and create sustainable new ways of working. Lead the redesign and optimisation of critical end-to-end operational processes , including customer engagement, order-to-cash, depot operations, logistics, engineering and asset management. Drive improvements in customer experience and digital adoption , ensuring our systems ...

Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging … automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller customers consistently derive ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

shape your own career. Ready to make a splash? Join our team today. Digital Analytics & UX Lead Shape the Future of Customer Experience Through Data Are you passionate about understanding customer behaviour and transforming digital experiences through insight, analytics and optimisation? We're looking for a Digital … Analytics & UX Lead to take ownership of analytics strategy across our customer-facing digital estate. This is a highly influential role where you'll use data, customer insight and experimentation to help create seamless, intuitive online experiences that drive engagement, adoption and customer satisfaction. Working across ...

looking for a Junior Business & Customer Support Executive to join our growing team. This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step. What We Can Offer This … opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development. As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships. ...

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...

business, supporting a major programme of digital transformation across web and app experiences. This is a fantastic opportunity for someone with strong web analytics experience who wants to work across product, marketing, CRM, and customer experience teams, helping shape how digital journeys are measured, optimised, and improved. … role Reporting into the Digital Analytics Manager, you'll be the go-to analyst for website and app performance, helping stakeholders understand customer behaviour and make data-driven decisions. You'll work across: Product teams Marketing & Acquisition CRM Digital Experience App development initiatives The role combines analytics, reporting ...

Customer Service Advisor - END OF CONTRACTS Specialist Location: Berkshire, Sleugh, South East England Job Type: Temporary, Full-Time Industry: Banking and Finance/Customer Service and Call Centres Salary: £14.88 per hour Benefits: Hybrid working arrangement – two days per week WFH after training is completed Job Description … Customer Service Advisor provides excellent support and guidance to customers within the banking and finance sector. The role involves managing inbound customer enquiries via telephone, email or online platforms, resolving issues efficiently and accurately, and ensuring a positive customer experience at all times. The position requires ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

solution designs across multiple SAP domains, including: S/4HANA BTP Business Data Cloud (BDC) SAC IBP SuccessFactors Ariba Concur Customer Experience (CX) Integration and data platforms Identify and resolve cross-stream design conflicts, dependencies, and risks Facilitate design authority and architecture review forums Ensure consistency of business … working across several of: SAP S/4HANA SAP BTP SAP SAC SAP IBP SAP Business Data Cloud SAP SuccessFactors SAP Ariba SAP CX Business Architecture & Transformation Proven ability to map business objectives to solution designs. Understanding of end-to-end business processes across: Finance Procurement Supply Chain Manufacturing ...

leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull … cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

ideal candidate will have strong architectural leadership, hands-on technical proficiency and the ability to influence internal customers to drive process and solution standardisation. Experience Proven SAP Finance experience within large enterprise environments. Demonstrable experience designing and delivering SAP S/4HANA Finance solutions, includingfull-cycle implementation … projects. Hands-on SAP FICO (with certification) implementation experience is crucial, including at least one end-to-end deployment. Demonstrated experience inSAP Central Finance (CFIN) implementations within complex transformation programmes. Demonstrated experience leading FP&A, planning, reporting, and analytics transformation programs. Experience working within complex global ...

Customer Service Advisor Location: Derby Salary: £28,000-£30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat ...

Location: Long Eaton, Nottingham Job Type: Full Time (including weekend work on a rota basis) Salary: Competitive, dependent on experience About Leisure Depot Leisure Depot is a leading supplier of caravan, motorhome, camping and outdoor leisure products, supplying customers across the UK through a range of online sales channels. … continued growth, we are looking for a highly organised and customer-focused individual to join our team as a Customer Service & E-Commerce Administrator. This is a varied and fast-paced role combining customer service, product administration and e-commerce support. The successful candidate will play ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

join our Senior Leadership Team. This is a pivotal leadership role responsible for shaping and delivering our commercial strategy, bringing together Sales, Marketing, Customer Experience and Commercial Strategy under one accountable leader. This is an opportunity to influence the future direction of the business, working closely with … Executive Team and Board to drive sustainable growth, maximise customer value and ensure every commercial decision is backed by robust insight and measurable outcomes. What we offer: A £90,000–£100,000 starting salary, plus bonus, depending on experience 25 days annual leave plus bank holidays A performance ...

happen by accident. We're looking for a Software Engineering Director to lead the teams behind the performance, reliability and architecture that power every customer experience across FanDuel Sportsbook. This is a role for someone who loves solving hard engineering problems at scale. You'll lead multiple engineering … make sure every location—whether home base or a pit stop— is a winning experience for employees on the move. Customer Support, CX, VIP, Payments & Fraud We’re the front line, the fixers, and the fan advocates—all rolled into one. Around the clock ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...