101 to 125 of 134 Customer Experience Jobs in the West Midlands

Birmingham or London. You will plan and execute end-to-end research across digital journeys, collaborating with Product, Design and Engineering to shape customer experiences and inform decisions with evidence-based insights. You will conduct interviews, usability tests, surveys and mapping activities, translating findings into concrete recommendations for product ...

software lifecycle. The role requires hands-on test automation, API contract testing, and collaboration with Tech Leads, Engineers and Product Owners to improve customer experiences across MandM’s platform. #J-18808-Ljbffr ...

planning process. Please note, applicants must have the legal right to work in the UK at the time of application. Required Skills and Experience Youll be an experienced B2B events professional who loves being at the heart of the action. Youll be highly organised, commercially minded and naturally take … ownership someone who sees what needs doing and gets on with it. Proven experience delivering B2B events end to end, from intimate executive roundtables through to large-scale conferences and exhibitions. This is essential. Demonstrable track record of delivering events on time and on budget, including managing technical ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure ...

What We're Looking For We're looking for someone who combines strong analytical capability with exceptional people skills. You'll ideally have: Proven experience as a Business Analyst delivering complex ERP transformation programmes. Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high‐volume … product‐based environment . Strong understanding of end‐to‐end operational processes including inventory, purchasing, warehousing, order management and fulfilment. Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques. Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships ...

About the team At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer – Salesforce to drive the development and evolution of our Salesforce-based CRM platform. This … will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys across acquisition, onboarding, and servicing. These roles ...

deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning. … Role This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing ...

team. You’ll take charge of our trading website, boost online performance, and help expand our product reach to drive sales and grow our customer base. Key Tasks Build and improve on trading relationships with your Sales Ledger whilst growing market share Use the EH Smith reporting system … profitably whilst displaying excellent product knowledge across all product groups. Engage in company promotions providing feedback to Line Manager The Successful Candidate Will... Have experience in working with eCommerce platforms such as Magento and Akeneo Understand SEO, paid marketing, and Google Analytics, using data and insights to drive traffic ...

Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role spans hybrid working across UK offices ...

data and analytical findings into clear, effective fraud strategies, creating long-term solutions that help prevent fraud at source while balancing risk management with customer experience. Your understanding of financial services, combined with strong coding, investigation and strategy development skills, will enable you to identify opportunities, write and implement … Fraud Analytics, Operations, Cyber Security, Technology and Commercial teams, you'll influence key decisions and help drive change across the organisation. If you have experience developing data-driven fraud controls, can communicate complex technical concepts in a simple and engaging way, and are passionate about using analytics to combat ...

take ownership of quality engineering within our Engage Squad. If you are passionate about test automation, continuous improvement, and turning insight into high-performing customer experiences, this is an opportunity to make a significant impact across our entire platform. Who Are we? MandM is one of the biggest employers … complex test environments, including basic GCP provisioning. Write clean, maintainable, and well-tested code following web and accessibility standards. Product & Squad Collaboration Drive a customer-centric mindset, promoting early value delivery and a "test and learn" engineering culture. Work closely with Tech Leads, Engineers, and Product Owners to identify ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you. Job Description5+ years of relevant industry experience in technical project deliverySuccessfully led difficult technical projects end-to-end using Agile methodologiesProven track record facilitating Agile ceremonies for medium-sized teamsExperience coaching ...

premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through a commitment to innovation, quality, and a customer-first mindset. As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. … partners and our people grow, driven by our vision to become the world market leader in wellness products and deliver a best-in-class customer experience. The Role We are looking for someone to own organic search across our entire brand portfolio. Superior Wellness runs seven brands: Platinum Spas ...

Youwe, we build composable digital platforms that connect systems, data, and customer experiences. As a Senior Full-Stack Headless Developer, you bridge design and backend systems to create seamless, scalable, and high-performing applications for international clients. Working closely with designers, engineers, and clients, you translate creative concepts into … mentor developers through technical leadership and code reviews Ensure accessibility, usability, and development best practices are applied throughout projects 5+ years of commercial experience building modern React applications Strong experience with React, Next.js, TypeScript, Node.js, HTML, CSS, and JavaScript Experience working with REST APIs, GraphQL, and backend ...

social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to our client's mission of "powering the world of work" and shaping the future of social care … Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

decision making. Take ownership of personal development, building technical accountingknowledge, systems capability and analytical confidence to supportprogression within the finance function. Skills and experience: Part Qualified/Qualified accountant (ACA, ACCA, CIMA or equivalent). Knowledge of financial reporting standards and regulatory requirements. Excellent analytical skills and attention … Effective communication and interpersonal skills. Ability to manage multiple tasks and deadlines in a fast-pacedenvironment. Presentation and communication skills, with strong business acumen. Experience of Enterprise wide ERP toolsets, preferably D365 with proven abilityto manage large datasets with multiple financial dimension postings. About YouAbout UsSCC is Europe ...

aligned to our core B2B sectors, drive B2C sales through optimising digital home delivery solutions. Support website management and digital growth strategies to enhance customer engagement and increase sales. Key knowledge, skills, experience and qualifications required Excellent data manipulation and processing skills Proven experience in web management … digital marketing, ideally within wholesale, retail, or e-commerce industries. Strong technical knowledge of website platforms, CMS systems and ideally PIM Experience in managing content for B2B platforms for different industry sectors. Familiarity with home delivery or marketplace operations is highly desirable. Excellent analytical skills with the ability ...

Propositions Consultant Play a key role in shaping commercial insurance propositions and digital customer solutions 18-month fixed term opportunity supporting a major business transformation programme Hybrid 80% homeworking and 20% from Stratford upon Avon About the role Be part of one of the most ambitious transformation programmes … customers to do business with us. This key strategic programme is helping to build the foundations for sustainable growth, greater agility and enhanced customer experiences across the business. We are looking to recruit an experienced Propositions Consultant to support this major programme on an 18-month fixed term contract. ...

Enablement professional to improve the processes, systems, reporting and controls that support our commercial success. GreensafeIT is an IT recycler and services provider with experience managing more than 3 million devices across the IT lifecycle. We provide expert guidance in this complex, fast-moving market. In this role … This is an exciting opportunity for someone who enjoys bringing people, processes and data together to support better decisions, stronger performance and an excellent customer experience. Key Responsibilities: Lead the Sales Operations and Business Enablement function, providing structure and practical support across sales processes, systems, data, reporting and customer ...

operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing standards, processes … commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality and customer outcomes across all support services. Ensure delivery of contractual commitments, service levels and operational targets. Provide senior oversight of incident, problem and change management activities. ...

hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively … required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers. Cover site roles where required due to planned ...

Innovation Manager The Point, Warwick Permanent, Full-time, Hybrid Salary: up to £76,000 (Dependent on experience) Are you passionate about transforming ideas into business value? Do you thrive on identifying emerging technologies, leading innovation programmes, and helping organisations unlock the power of AI? At Calor, we're looking … with Group stakeholders to shape and implement the AI roadmap. Identify, assess and champion emerging technologies that can improve operational performance, employee productivity and customer experience. Lead innovation initiatives from concept through to implementation, using Design Thinking, Lean Startup and agile methodologies. Manage a portfolio of innovation projects, prioritising ...

second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries in a professional and timely manner. Process footage requests and support customers with video retrieval requirements. Provide guidance on product features, functionality, and best practice ...

Continuously enhance cloud and AI solutions based on metrics, feedback and best practices. Ensure compliance with relevant standards, regulations and internal guidelines. Skills and experience: Strong knowledge of cloud platforms such as AWS, Azure or Google Cloud, ideally with certifications. Proficiency in programming languages such as Python, TypeScript … C#, with experience working with AI APIs and frameworks. Excellent problem-solving skills, particularly in developing AI-enabled technical solutions. Strong communication and collaboration skills in cross-functional and globally dispersed teams. Ability to quickly adopt and apply new cloud and AI technologies. High attention to detail and commitment ...

looking for a collaborative analyst who thrives on solving complex business challenges, partnering with cross‐functional teams, and driving meaningful improvements that enhance the customer experience. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship … business initiatives into epics, features, and user stories Write detailed acceptance criteria and functional requirements Document business rules, risks, dependencies, and success metrics Map customer journeys and operational workflows Partner with Product, Engineering, UX, and business stakeholders Support backlog prioritization by evaluating business value and impact Deliver complete, actionable ...