26 to 50 of 50 Customer Experience Jobs in the West Midlands

proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Electrification Services Product Owner within the S&SE theme you will be responsible for co-ordinating the release … Theme level sprint showcases as require. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Essential Skills, Knowledge and Experience Required: Proven experience in EV charging, mobility services, or digital operations, ideally within an eMSP, CPO, or automotive environment. Strong understanding of the Public ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation … teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. ...

Identify operational inefficiencies and service gaps, resolving them through automation-first approaches. Lead shift-left initiatives that reduce manual effort, improve resilience, and enhance customer experience. Develop and support a citizen developer framework , enabling low-code delivery without compromising engineering discipline. Define and enforce clear policies for data handling … webhooks, and event-driven approaches. Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny. Technical experience Significant experience designing and delivering automation solutions in an MSP or complex service environment. Strong hands-on capability with Microsoft Power Platform , including ...

Cargo inspection systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality installation and support while maintaining strong customer satisfaction and compliance with regulatory standards. Job Description Key Responsibilities Lead a team of Installation engineers/techs to support installation, troubleshooting, preventive maintenance … processes, root cause analysis and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve installation readiness, execution and customer experience. Ensure compliance with safety standards, radiation regulations and local laws where systems are deployed. Drive team training and certification programs to ensure deep ...

Business Unit. The role ensures GI successfully adopts and improves digital tools, analytics, automation, and AI‐enabled capabilities to improve quality performance, process consistency, customer satisfaction, and operational efficiency. It acts as the bridge between business stakeholders, QCI process owners, and technology teams, ensuring digital solutions align with … make an impact Translate corporate QCI digital strategy into a GI‐specific digital deliverable roadmap , aligned with business priorities, quality requirements, and customer expectations. Identify opportunities for automation, workflow digitization, process monitoring, and data‐driven decision‐making across GI. Lead implementation and lifecycle management of digital platforms supporting ...

Year FTC - Hybrid - Burton-on-Trent We're looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams ...

operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing … already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving ...

live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments. … iconic venues and major events Lead a small, high-performing team with strong senior leadership backing About you: Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc Comfortable selling multi ...

Title: Electrification Services Product Owner - (phone number removed) Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Electrification Services Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value from all supporting … Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Skills: Essential Requirements Proven experience in EV charging, mobility services, or digital operations, ideally within an eMSP, CPO, or automotive environment. Strong understanding of the Public Charging eco-system, roaming ...

operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing … candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience ...

About the team At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer – Salesforce to drive the development and evolution of our Salesforce-based CRM platform. This … will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys across acquisition, onboarding, and servicing. These roles ...

deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver ...

future roadmap across cloud, Network, EUC and application environments. You’ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation’s IT services across multiple … team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services ...

sector. As a key member of our sales team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, driving growth, and supporting their strategic objectives through the effective use of our leading software solutions. This role directly contributes to OneAdvanced … provides visibility with senior leadership. Key Responsibilities Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our higher education customer base, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions. Cultivate and maintain a deep understanding ...

utilities industry? If so, we have the perfect opportunity for you! About Us: At our organization, we're committed to leveraging data to enhance customer experiences and drive innovation in the utilities sector. We believe in the power of data to inform decisions and create impactful solutions. Join … Stakeholder Engagement: - Build strong relationships with stakeholders, facilitating open communication and collaboration. - Provide informed feedback to promote understanding and decision-making. Who You Are: Experience: You bring a solid background in product management, ideally in a data-centric role within a complex organization. Skills: You have excellent leadership, communication ...

broadband to homes and businesses across the UK. Offering lightning-fast speeds of up to 2000 Mbps, cutting-edge Wi-Fi 7 technology, outstanding customer service, and prices that are no more expensive than standard internet packages, our premium product is generating huge demand. The revolutionary full fibre solution … broadband and how it can transform their home or business Conducting in-home or in-business broadband consultations and upselling where appropriate Delivering exceptional customer experiences that build trust and wow potential customers Representing the company at local events and networking opportunities Becoming a true product expert (full training ...

relationships and sales execution. Share insights, introductions, network endorsements, and strategic guidance to strengthen practice‐level pipeline. Align on territory plans, regional messaging, and customer outcomes to maintain a seamless customer experience. Provide deep insight into NHS digital transformation priorities, commissioning trends, and workflow challenges across the region. … Identify system‐wide opportunities for product expansion and regional pilots. Act as a senior voice of the customer to product, marketing, and leadership teams. Represent OneAdvanced at system‐level meetings, digital boards, PCN leadership events, and regional conferences. Recruit and cultivate ambassadors across ICBs and PCNs to champion ...

relationships and sales execution. Share insights, introductions, network endorsements, and strategic guidance to strengthen practice‐level pipeline. Align on territory plans, regional messaging, and customer outcomes to maintain a seamless customer experience. Provide deep insight into NHS digital transformation priorities, commissioning trends, and workflow challenges across the region. … Identify system‐wide opportunities for product expansion and regional pilots. Act as a senior voice of the customer to product, marketing, and leadership teams. Represent OneAdvanced at system‐level meetings, digital boards, PCN leadership events, and regional conferences. Recruit and cultivate ambassadors across ICBs and PCNs to champion ...

strategic operator with commercial edge. Someone who can see the big picture, build the roadmap, and bring teams together to deliver exceptional customer experiences. You'll be the face of Adler & Allan in your sector, leading senior client relationships, unlocking new opportunities, and driving profitable, sustainable growth. … thrive on influence, pace, and accountability, this is your platform What you'll lead Setting the sector strategy - growth plans, propositions, customer segmentation and market direction. Aligning regional, operational and commercial teams to deliver a consistent, best-in-class customer experience. Senior-level engagement with national clients across ...

Year FTC - Hybrid - Burton-on-Trent We're looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams … wider enterprise architecture vision and governance frameworks Championing modern engineering practices, including test-driven and behaviour-driven development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/ ...

foothold in the UK market and a growing international presence, they provide cutting-edge software products that power smarter warehousing, faster shipping, and better customer experiences. Due to continued growth and product expansion, theyre now hiring for a high-impact Account Executive to join their team. The Role Youll … brand at events, through content, and client engagement Collaborate with marketing and product to refine go-to-market strategy What Theyre Looking For Proven experience in SaaS sales ideally WMS, logistics, or supply chain tech Strong outbound sales capability and comfort with prospecting Clear, confident communicator who can engage ...

truly omnichannel, service-led organisation, with over half of our revenue now driven through services. This transformation is focused on delivering more integrated, seamless customer experiences while driving operational performance and sustainable growth. Technology at Halfords Technology at Halfords is being reimagined as we continue our evolution into … technology ecosystem that can support the full breadth of our business across retail, garages, digital and B2B, while improving resilience, pace of delivery and customer experience. This is a significant and meaningful shift. It requires strong leadership, clear prioritisation and the ability to deliver in a complex, evolving environment. ...

projects? This is your chance to join a forward-thinking company at the forefront of vehicle engineering. If you’re passionate about delivering exceptional customer experiences and thrive in an environment where collaboration and strategic thinking are key, the role of Digital Product Owner is the perfect opportunity … deliverables align with quarterly ambitions. What You Will Bring: • Strong knowledge of digital systems concepts, including UX/UI, architecture, and control systems. • Proven experience in automotive architecture, systems engineering, and software development. • Exceptional project management, leadership, and strategic planning skills. • A customer-first mindset with a deep ...

edge digital experiences across luxury vehicles. You will be responsible for validating system features end-to-end, ensuring a seamless, robust, and defect-free customer experience. You'll play a key role in an ambitious transformation programme-helping evolve current technologies into next-generation digital capabilities , supporting the journey … with cross-functional teams and suppliers to resolve issues efficiently Drive continuous improvement of validation processes, with a focus on automation and reuse Skills & Experience Required Test strategy and test planning at system level with focus on real-world usage scenarios and failure modes. Defect Lifecycle managment. Strong hands ...