26 to 46 of 46 Customer Experience Jobs in the West Midlands

partnering with growing UK MSPs, VARs and resellers Do you want to work with a Vendor with an established range of communication and CX solutions CcaaS, Tier 1 telephony and AI driven products, all designed for the SME market? Do you feel the pain of enterprise level solutions being poorly … costs and reducing customer satisfaction? This is your chance to be part of something better. TelXL is a UK based Contact Centre and CX technology provider built forthechannel. We enable MSPs, resellers and telecoms partners to deliver modern customer experience solutions across voice and digital channels, without ...

escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output … working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...

making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive. Job Description … natural organiser with a passion for exceptional customer service? We’re looking for a detail-oriented Project Coordinator to be a vital part of our Delivery Operations team. In this role, you’ll serve as the main point of contact for customers throughout the delivery process, ensuring every stage ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Benefits Build resilient cloud platforms that support critical national services. We're recruiting Site Reliability Engineers to join a global leader in AI-powered customer experience and cloud technology. Following the award of a major government programme, they're expanding their engineering teams to build and support highly … post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience in a Site Reliability Engineering, Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker ...

high-performing culture with a focus on accountability and continuous improvement. Oversee the day-to-day delivery of services, ensuring workloads are effectively planned, customer expectations are met, and operational priorities are achieved. Monitor service performance, productivity and quality, using KPIs and operational data to identify trends and drive … improvements. Produce regular performance reports, highlighting service levels, operational risks and opportunities to improve efficiency. Work closely with Engineering, Warehouse, Sales and Customer Service teams to ensure a seamless customer journey and successful delivery of customer requirements. Identify opportunities to improve processes, reduce waste and enhance service ...

content, and helping customers and colleagues get the most from Business Central. You'll play a key role in driving user adoption through both customer-facing and internal training in a collaborative, forward-thinking environment. Dynamics 365 Business Central Trainer Key Responsibilities: Design, develop and deliver engaging training programmes … Microsoft solutions including Power BI, Cosmos and Continia where appropriate. Collaborate with teams across Professional Services, Support and Power Platform to ensure a consistent customer experience. Provide post-training guidance and consultancy within your areas of expertise. Key Experience: Proven experience delivering software training, preferably within Microsoft ...

transformation programme that will modernise every part of our business. This includes our Shopify B2B platform, warehouse operations, CRM, purchasing, inventory management, reporting and customer experience. We're looking for a highly organised, commercially minded Business Systems & Digital Projects Manager to lead these projects and become the key link … Working with external software developers, implementation partners and internal departments, you'll ensure that our systems improve efficiency, support growth and provide an excellent customer experience. Key ResponsibilitiesBusiness Systems Own and continuously improve our Shopify B2B platform. Manage system integrations between Shopify, CRM, warehouse, inventory and finance. Identify opportunities ...

Keynes Hybrid TISSL, ClearCourse Hospitalitys premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric ...

Major Recruitment Oldbury are delighted to be exclusively recruiting for our corporate client on the outskirts of Quinton who are seeking an experience E-Commerce Manager to join their marketing team. Hours of work are Monday to Friday 9am to 5.30pm and hybrid options are available once successful probation … effective campaigns across all digital channels, aligned with commercial objectives. • Manage and optimise website trading performance, including traffic, conversion rate, average order value and customer experience. • Use data and analytics to identify opportunities for improvement, and take timely, commercially focused action to optimise performance across websites, campaigns and customer ...

guidance to the suppliers on the effective use of the purchasing platform. Use data-driven insights to identify opportunities for innovation and improved customer outcomes. Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships. A proven track record of success in account management or supplier … build them quickly. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels. Experience influencing at board or executive level, with the ability to shape strategic direction. Strong analytical skills, with the ability to interpret data and translate insights ...

care sector. As a key member of our sales team, you will play a pivotal role in both cultivating strategic partnerships with our existing customer base and win new prospects. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future … Account Director in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

care sector. As a key member of our sales team, you will play a pivotal role in both cultivating strategic partnerships with our existing customer base and win new prospects. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future … Account Director in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

guidance to the suppliers on the effective use of the purchasing platform.\ NUse data-driven insights to identify opportunities for innovation and improved customer outcomes.\ NProactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.\ N\n\n\nA proven track record of success in account … with the ability to shape strategic direction.\ NStrong analytical skills, with the ability to interpret data and translate insights into action.\ NDemonstrated abilityto balance customer advocacy with commercial outcomes.\ NA self-starter with a strong work ethic, able to work independently and as part of a high-performing team. ...

join our clients growing sales team. This is an exciting opportunity for someone with a passion for account development, relationship building, and delivering outstanding customer service within the IT channel. Working closely with some of their most important reseller partners, you will play a key role in driving revenue … tailers. You will build strong relationships at multiple levels, identify new opportunities, and work closely with internal teams to provide exceptional customer experiences. This role combines account management, business development, forecasting, and commercial planning, making it ideal for a proactive sales professional who thrives in a fast-paced environment. ...

enjoys delivering engaging software training, creating high-quality learning content, and helping customers and colleagues maximise the value of their ERP systems. Whether your experience is with Microsoft Dynamics 365 Business Central, Dynamics NAV, SAP, Oracle, Sage, Infor, IFS, Epicor, Unit4 or another ERP platform, we'd love … hear from you. You'll play a key role in driving user adoption through both customer-facing and internal training within a collaborative, forward-thinking environment. Key Responsibilities Design, develop and deliver engaging ERP training programmes. Deliver instructor-led training sessions remotely and in person for customers and internal ...

About the Company Our client is a dynamic tech-enabled outsourcing platform that merges AI-driven automation with expert human intervention to enhance customer experience. From telecalling to support services, the platform helps businesses boost efficiency, minimize costs, and accelerate growth through scalable, smart solutions across various sectors. Position … full-time, on-site role in Noida . This position is ideal for a legal professional with 5–8 years of corporate law experience , particularly within SaaS, BPO, or data-centric domains . The Legal Manager will oversee legal operations, handle contract negotiations, ensure regulatory compliance, and provide strategic ...

Customer Identity and Access Management Consultant Location: Flex-Hybrid Working (Few Days Per Month in a UK-Based Office) Salary: Up to £60,000 + Package We're looking for a CIAM Consultant to join a growing digital identity team, helping organisations deliver secure, seamless customer experiences through … modern Customer Identity & Access Management solutions. This is an excellent opportunity to wor... WKCL1_UKTJ ...

identifying new prospects, building relationships, and promoting IoT-based solutions to generate and grow revenue, acting as the primary client contact. Plan and conduct customer visits across sectors such as equipment rental and dealer networks. Monitor the assigned region to identify commercial opportunities and implement actions to convert them … revenue. Maintain high standards in sales operations while staying informed on relevant industry developments. Ensure strong back-office processes and deliver a high-quality customer experience. Build and maintain effective relationships with both new and existing customers, as well as internal sales teams, to support overall sales objectives. Work ...