76 to 100 of 134 Customer Experience Jobs in the West Midlands

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have).Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operationsExcellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomesAccomplished at modelling As-is and To-be business processes ...

region. You will own all aspects of the product lifecycle, ensuring that products evolve successfully through every stage while delivering market-leading solutions, excellent customer experiences and long-term value for the business. You will work closely with regional teams, Sales, Marketing, R&D, Quality and Manufacturing partners … category. Participate in and influence product strategy execution by analysing competitor offerings, market developments and global Smart Home and IoT trends. Gather and translate customer, sales and market requirements into product features, use cases and launch requirements. Act as the business and customer representative throughout the product development ...

opportunity for you. As our Business Development Manager, your primary focus will be winning new business. You'll be responsible for expanding our customer base by engaging with local businesses, identifying fleet and company car opportunities, and promoting the premium BMW and MINI brands. Success in this role comes … Represent Sytner BMW & MINI within the local business community, attending networking events and building brand awareness. Collaborate with internal teams to deliver an exceptional customer experience from first contact through to vehicle delivery. Consistently achieve and exceed new business, sales, and profitability targets. Maintain an active pipeline ...

hardware, software and associated services. Role Summary Working within the Ci North sales team, you will manage the full sales cycle, including prospecting, customer meetings, quotations, proposals and reporting. You will develop a strong understanding of reseller requirements while building your knowledge of Ci Distribution and the wider Centerprise … secure referrals. Promote the full range of products and services available through Ci Distribution. Meet or exceed agreed sales targets and performance levels. Customer relationships Develop a clear understanding of each customer’s business and IT requirements. Advise customers on suitable products, software and associated services. Maintain regular ...

goals. Our CEO, Mark Clisby says... ’As part of the Field Sales team you will be working with a team of high performing, passionate customer centric individuals. We work as #Oneteam supporting one another to achieve our goals.’ About the Role: As a key player in our Field Sales … company‐provided leads, you’ll open doors to new clients. Tailoring Solutions: Engage in face‐to‐face and virtual consultations to fully understand customer needs and offer tailored digital marketing solutions. Closing Deals: Presenting, negotiating, and sealing the deal with new and existing clients to drive revenue growth. Client ...

Customer Sales Advisor Worcester Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) £27,261 plus commission (up to £4k) Join a leading digital services provider supporting millions of customers across the UK and Europe. This is a fast … paced, customer-focused sales role where you’ll help customers find the right digital solutions while building strong relationships and driving revenue growth. What You’ll Do · Identify sales opportunities through inbound & outbound customer conversations · Recommend products and solutions that genuinely meet customer needs · Achieve sales, revenue ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … largest groups of cyber security professionals within the UK. We are seeking applications from experienced and technically proficient individuals with demonstrable experience of leading and delivering engagements. You will have a keen interest and enthusiasm for penetration testing and IT security, and can demonstrate a strong passion and determination ...

cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

days) to receive an alert: Create Alert Associate IT, Telecom & Internet No Travel Required 21-Sep-2026 Can you bring your Support Desk experience to our team at ASSA ABLOY Biosite? Join our team at Solihull and enjoy a collaborative culture that empowers you to build a career … oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands on with technical troubleshooting and customer issues. Working closely with customers and cross-functional teams, you will drive continuous improvement, support team development and help ensure excellent customer experience. ...

Lotus Cars is seeking a Product Manager – Connectivity Europe to own the European connected services roadmap and lead the Lotus customer app and OTA feature development. This role sits at the intersection of automotive, technology and customer experience, requiring collaboration with engineering and digital teams across Europe ...

work in thecity. And that's where you come in. We are always looking for people of thehighest calibre with skills, knowledge and experience to help us deliver ourcompelling vision. Stoke-on-TrentCity Council's diverse and talented workforce is its greatest asset and mostvaluable resource. The skills, knowledge … experience of our c.4,600employees are essential to delivering our ambitions and vision for ourorganisation and Stoke-on-Trent. We want to be an employer that people areproud to work for, and where our staff are supported, developed and rewarded inan inclusive way that helps them to excel ...

Data Scientist to join its Data & Analytics team in Redditch. You’ll build and deploy machine learning models that drive pricing, personalization and customer experience, delivering measurable business value. You’ll work end-to-end from data exploration and feature engineering to model development and deployment, using Python ...

including reliability, security, scalability, performance and governance standards. Key responsibilities: Lead the architectural design of AI-enabled software applications, ensuring alignment with business/customer goals and delivery milestones. Translate stakeholder needs into clear technical requirements and target architectures for AI-enabled application solutions. Design … evolution of delivery methodologies, standards and practices to improve consistency, reuse and time-to-value for AI-enabled application delivery. Skills and experience: Demonstrable experience in application architecture, including designing scalable and maintainable software solutions. Demonstrable background designing and delivering AI/ML solutions using with strong experience ...

operation is optimised against service, cost, and engagement criteria Support the adoption of new TMS and WMS systems, and ensure the user and customer experience is positive Review and actively manage budgets against contract performance ensuring visable reports/dashboards are available to share with the leadership team … health and safety standards. Support stakeholders to help the business growth through contract wins and retention Profile The successful General Manager should have: Proven experience managing a busy transport and warehouse operation Effective leadership and decision-making skills, building engagement and performance Strong financial acumen (P&L management) Proven ...

Tech support VDI as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry … Profile Management. Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms. Good understanding of Microsoft server products (Windows 2012-2022) Good understanding of the certificate renewal process and certificate chains within Citrix Troubleshooting ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

competition through speed and innovation, wherever they are in the digital lifecycle. Apexon brings together core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX — combined with deep expertise in BFSI, healthcare, and life sciences — to help businesses capitalize on the opportunities … logging, evaluation, observability, exception handling and production engineering practices. Collaborate with onshore AI engineers, architects, business analysts, data engineers and application teams. Agentic AI Experience Hands-on experience with at least one agent/workflow orchestration framework such as LangGraph, Google ADK, CrewAI, AutoGen, Semantic Kernel ...

Halfords is seeking a Data Scientist to join the Data & Analytics team and drive data-driven decisions across customer experience, pricing, personalisation, and operations. You will build and deploy predictive models, work with large datasets using Python, PySpark, SQL, and Azure Databricks, and clearly communicate findings to stakeholders. ...

Halfords Group PLC in the West Midlands is seeking a Data Scientist to shape data-driven decisions across customer experience, pricing and operations. You will build and deploy ML models using Python, PySpark, SQL and Azure Databricks, profile large datasets and translate insights into actions for stakeholders. ...

Delivery Manager within the CLT Consulting team to lead front-office transformation programmes for consumer goods clients, leveraging AI to drive growth and improve customer experience. You will oversee client engagements, manage high-performing teams, and act as a trusted advisor to senior stakeholders, shaping PwC's AI propositions ...

align plans with technical domains, manage feature design specs, assess readiness for deployment, and report progress through consolidated status updates and feature demonstrations for customer experience #J-18808-Ljbffr ...

Solutions in Birmingham is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This high-impact role keeps homes and businesses connected, secure, and operating at their best. You will lead service calls, mentor junior technicians ...

team. You will design and optimise fraud controls across card, non-card and mule typologies, translating data into clear strategies that balance risk and customer experience. You’ll apply SAS and SQL to investigate trends, develop data-driven rules, and influence cross-functional teams to drive continual improvements ...

distribution of luxury automotive brands. Recognised globally for our commitment to innovation, quality, and engineering, we are proudly centred around delivering a world-class customer experience. Our recent launch of Evoluto, along with the reimagination of some of Ford Motor Company's most historically significant icons - including the RS200 … process for existing systems Complete design verification and function sign off in line with project deadlines Essential Skills Degree in Engineering or equivalent proven experience Proven experience the whole EDS development life cycle from system requirements through to production Experience in whole vehicle electrical systems testing, commissioning ...

performs efficiently and effectively. This role is essential for maintaining a high-quality service for both our customers and operational teams. This includes Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard. Key responsibilities: Identify system issues and improvements … MPNs, ensuring the integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently. Assist in creating customer briefs, ensuring they are updated and maintained correctly in-cluding Excel reporting tools. To actively drive the SLA process by notifying the relevant heads ...