126 to 150 of 344 Customer Retention Jobs in England

passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes? We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. … London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions. This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations. What You’ll Be Doing Develop trusted relationships with business, operational ...

Product, Engineering and Services Own the data platform end to end: data lake, Snowflake data warehouse, ingestion and governed company KPIs such as ARR, customer retention, realised customer value, touchless rate and cost to serve Deliver, with RevOps and Account Management, a joined customer dataset … they can answer which customers get value, renew or expand, and what they cost to serve Set data governance with InfoSec: access controls, retention and deletion, and clear ownership for every data source Make our data AI-ready: evaluation datasets for AI Engineering, trusted context for agents ...

positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. You will play a crucial role in driving customer … satisfaction and retention through data-driven insights and streamlined processes. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational performance.### Your Key ResponsibilitiesLead and manage the revenue operations processes specifically related to customer success, ensuring ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

technology ecosystem, with particular focus on Dynamics 365, Power Platform, Azure and associated business transformation services. The role must also ensure that every new customer opportunity is approached as the foundation for a long‐term, mutually beneficial relationship, where Ashton Court is positioned from the outset as a trusted … disciplined pipeline, shaping differentiated propositions, leading commercial negotiations, and working closely with technical, delivery and leadership teams to secure high‐value, commercially sustainable new customer wins. The remit is deliberately focused on generating new logo growth business and acquiring new customer acquisition. Once a prospect converts ...

What You'll Do The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating … growth or new opportunities to explore. Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction Use the broader internal team to address client satisfaction issues Create and document playbook, dashboards and models ensuring repeatable processes ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work … passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have ...

coding agents draft models, tests and documentation, while you own definitions, review and quality Own the metrics layer: one tested definition each for ARR, customer retention, realised customer value, touchless rate and cost to serve, with a first version in use within your first six weeks … Move existing Metabase and customer review reporting onto governed models, and retire duplicate dashboards together with their owners Enable Finance, RevOps, Commercial, Product, Engineering and Services to self-serve, including plain-language analytics on top of the metrics layer, and help choose our analytics tooling Agree definitions with business ...

Title Product Support Specialist (Fluent French/English Speaking) Job Description We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ The successful applicant will be working primarily with customers … representing potential value in excess of £1M by resolving queries efficiently and accurately. The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building ...

will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep healthcare industry expertise and a proven track record … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. Revenue Growth ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … machine downtime and restoring production as quickly as possible Provide technical support across other FANUC products as required Service Coordination Log, prioritise, and manage customer cases through the ERP service management system. Coordinate Service Engineer attendance when on-site support is required and provide technical support Plan and coordinate ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

Full Time Contract type: Permanent Your Impact in This Role The Most Important Things About Your Team, Your Focus, and Your Impact As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting … construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through ...

enables seamless interactions between members, staff and the broader club community. Position With full P&L ownership and accountability for growth, team performance, and customer outcomes. Reporting to the President of Jonas Software’s Club Division, this role combines strategic leadership with hands‐on operational execution. This … General Manager will lead the UK business through its next phase of growth, including bringing a new solution to market, securing the current customer base, building a focused local team, and establishing a repeatable go‐to‐market motion in the UK. Job Responsibilities Own full P&L: revenue growth ...

from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value. What you’ll be doing: • Building strong, long-term relationships with customers • Acting … main point of contact and trusted advisor across your accounts • Running regular customer reviews and identifying any risks or opportunities • Supporting customer onboarding and ongoing adoption of software solutions • Identifying opportunities for upselling and cross selling • Working closely with Sales, Support, Consultancy, Project Management and Development teams • Monitoring ...

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice … chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel ...

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time Customer Success Lead (EMEA & APAC) Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer. What You Will Do Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops. … Identify expansion opportunities and collaborate with product engineering on client feedback. Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics. What We Are Looking For 5+ years in Technical Customer Success or Account Management at a B2B SaaS company. Excellent communication and executive presentation ...

This role is ideally suited to a commercially astute enterprise sales professional who thrives in complex environments and is motivated by delivering long-term customer value. Your Team As a senior member of our Enterprise Account Management function, you will work in close partnership with Customer Success, Consultancy … Product, Delivery, and Executive Leadership teams to drive customer outcomes and sustainable growth. You will establish and maintain executive-level relationships across your portfolio, developing a deep understanding of each customer's strategic priorities, operational challenges, and evolving market landscape. Through a structured account management approach and regular ...

Staff Full Stack Data Analyst to join a mature Data & AI team. You'll partner with senior commercial leaders to drive decision-making across customer acquisition, retention, growth, and customer success, whilst owning key analytics and analytics engineering initiatives. You’ll be responsible for: Owning … analytics architecture that underpins commercial and customer lifecycle reporting Defining and governing key business and GTM metrics Turning complex stakeholder questions into actionable data insights Delivering deep analysis on customer behaviour, retention, growth, and commercial performance Driving improvements in data quality, governance, and reporting standards Building ...

advancement and innovation in order to assist customers with solving for business outcomes. This role is responsible for generating and driving pipeline by understanding customer needs and positioning company solutions, developing strategic C-Level relationships, and implementing go-to-market strategies with AWS or Microsoft technologies. This role involves … governance best practices, and collaboratively delivering long-term value through cloud management and services.**Role Description***Include but not limited to;** Grow the existing customer base for Microsoft, growing both Revenue and Gross Margin* Establish and Develop Strategic C-Level Relationships and Go-to-market strategy to help ...

they do best. About the role: AsGlobal Marketing Directoryou will develop, manage, execute, and track marketing programs that create pipeline for new logo acquisition, customer growth, and customer retention in priority growth markets across the Europe and Middle East region including countries such as the U.K. … markets. Build and manage best-in-class inbound/outbound demand generation programs for the complete demand lifecycle– from new logo acquisition to client retention and growth – with the most effective mix of marketing channels combined with BDR and digital prospecting support. Build demand generation experiences across localized ...

business. You’ll have significant autonomy, ownership, and visibility from day one. What You’ll Be Doing Own and evolve the analytical architecture supporting customer acquisition, growth, retention, and customer lifecycle insights. Partner with commercial and operational leaders to solve complex business challenges through data. Deliver … working with BigQuery or similar modern cloud data platforms. Deep expertise with BI tools such as Looker and LookML. Strong understanding of commercial metrics, customer behaviour, retention, and growth analytics. Proven ability to influence senior stakeholders and translate ambiguity into actionable insight. Experience mentoring data professionals ...

closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist … best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status ...