76 to 100 of 344 Customer Retention Jobs in England

What You'll Do Avalara is scaling its International Customer Success team, and this role sits at the centre of that growth. As a Customer Success Manager (I3), you will own a high-volume portfolio of customers, ensuring they realise measurable value from Avalara’s solutions while driving … across your book of business. You will work closely with Account Managers and cross-functional teams to protect and grow revenue, while building strong customer relationships that drive long-term loyalty and growth. This role is remote, with 1–3 days per quarter in the office, and reports ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

Working closely with sales, purchasing, finance and project delivery teams, you’ll play a key role in driving revenue growth while delivering an excellent customer experience. What You’ll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...

class facilities and the technology you need to thrive – in our offices or yours.**# **Job Summary**The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain … forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns ...

What You’ll Do Lead and Inspire: Steer a dedicated EMEA Enterprise CSM team (ECSM) focused on delivering exceptional customer retention, adoption, and growth outcomes for strategic accounts. Develop Talent: Coach and mentor ECSMs to excel in pivotal metrics such as onboarding, adoption, retention, satisfaction … them to become trusted advisors to our customers. Performance Management: Provide constructive feedback and manage performance evaluations, ensuring each team member can navigate challenging customer situations effectively. Enhance Key Metrics: Coach the team to produce best-in-class onboarding, adoption, retention, growth, satisfaction, and outcome management. Signature ...

Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across EMEA. This is not a relationship management role — it is a value consulting role. You will bring deep expertise in fraud, identity, and compliance to help customers design optimal identity strategies and realize measurable … Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer achieves. You will work closely with Account Managers on renewal and expansion, with the implementation team during the critical customer onboarding and adoption ...

source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn … primary point of contact for our Customers and External Managers, you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective adoption of our solutions. This role requires close coordination with both internal and external stakeholders playing a key role in supporting ...

Senior Pre- & Post-Sales Customer Engineer, Enterprise London, UK The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into … full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities ...

underlying infrastructure. Why we need this role As a Global Enterprise Account Executive, you will be responsible for driving growth and strategic customer engagement across a portfolio of 6-8 large multinational enterprise customers. Operating as the executive owner of these relationships, you will develop and execute global account … strategies that align Colt's solutions with customers' international business priorities. This is a growth-focused role with responsibility for achieving revenue targets through customer retention, cross-sell and upsell opportunities across Colt's full portfolio. Success requires building trusted relationships with senior stakeholders, identifying new opportunities ...

operational systems onboard, Motion Applied enables their customers to operate more efficiently and deliver a reliable, connected journey. Purpose of the Role As a Customer Success Manager at Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This … combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving ongoing customer satisfaction, retention and growth. The role will act as the primary customer contact for operational ...

stopping by and learning more about this role at Sitemate! We’d love to hear from you Overview We're looking for an SMB Customer Success Manager to join our London team and help drive customer activation, retention, and growth across a portfolio of customers across … enjoys working with people, solving problems, and learning fast. You'll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like: healthy accounts, strong adoption, happy customers, and clear ...

harvi energy monitoring Digital energy management solutions and programmes myenergi Home Energy Management System (HEMS) solutions Working closely with Sales, Product Marketing, Digital Marketing, Customer Care, Distribution Partners and Installers, the Marketing Manager will drive commercial marketing activity across Great Britain through campaigns, customer engagement, sales enablement, partner … marketing plan, translating commercial objectives into market-focused marketing and communications activity Develop integrated marketing and communications plans across consumer, installer, distributor and business customer segments Identify opportunities to increase awareness, engagement, customer adoption and profitable growth Define marketing objectives, KPIs and performance measures aligned to commercial outcomes ...

45k+ in your first year and progress quickly? We're working with an established technology business that offers a proven SaaS product, an impressive customer base and genuine career progression . Already trusted by 23,000+ businesses globally , with 340,000+ vehicles tracked and a 98% customer retention … will include: Making 75+ outbound calls per day Prospecting through phone, email and other channels Speaking with business owners and senior decision-makers Understanding customer challenges and identifying opportunities Qualifying prospects and booking product demonstrations Building and managing your own pipeline Working towards individual and team targets ...

Senior Customer Success Manager - Learning Full-time Workplace Type: Hybrid Department: GBO LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights … LinkedIn office on select days, as determined by the business needs of the team. This role will be based in London. The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning Solutions. This role ...

Customer support is a critical driver of customer trust, retention and growth. At Unit4, we want support to be faster, simpler and more accountable, with clear ownership from first contact through to resolution. As Vice President, Global Customer Support, you will lead our worldwide support … define the strategy, operating model and capabilities that enable customers to achieve successful outcomes quickly and consistently. You will be accountable for ensuring every customer experiences one Unit4, regardless of product, geography or internal team structure. This role combines executive leadership, operational excellence and customer advocacy. You will ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients ...

work in 6 + languages and engage with end users and reseller partners alike. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates. This position reports into a Renewals Sales Manager and is a hybrid office/home office role What … working on Responsible for a specific EMEA territory with an assigned set of customer contracts to renew to maintain our high renewal close rate Responsible for achieving monthly/quarterly revenue targets by creating and executing a proactive and strategic sales plan Qualify renewal and upsell opportunities utilizing ...

developing a team of Business Development Managers and Account Managers. You will create and execute sales strategies that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play … growth opportunities. Build and maintain a strong sales pipeline across the team. Ensure accurate forecasting and reporting of sales performance. Account Management Oversee strategic customer relationships and key accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract ...

Senior Customer Success Manager – Onboarding, Delivery & Growth Ready to drive customer value, retention, and growth in a scaling SaaS business? If you are motivated by delivering high-quality outcomes, shaping solutions, and building long-term customer partnerships, this role is built for you. Join RoleMapper … passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be! Job Purpose As a Senior Customer Success Manager, you will own a portfolio of enterprise customers and lead the end-to-end onboarding and delivery lifecycle, from discovery through ...

power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. O verview The Customer Success Manager will own a portfolio of customer accounts and proactively drive their adoption, satisfaction, and long-term retention of our SaaS … finance solution. This is a non-commercial role: you are accountable for retention and customer outcomes. You will build trusted relationships with your accounts, understand their goals, and ensure they consistently realise value from the platform identifying and acting on risk before it leads to churn. Accountabilities ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team ...

enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular … placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. ...

Europe Middle East & AfricaThe Managing Director, EMEA is the senior leader responsible for leading Accruent’s business across the EMEA region, driving market growth, customer success, and organizational effectiveness. This role serves as both the regional leader for EMEA and the Commercial Leader for the EMEA organization, overseeing direct … sales, account management, customer success, solutions consulting, and regional engagement with strategic partners.The Managing Director will shape regional strategy, accelerate go-to-market execution, build high-performing teams, and ensure alignment with Accruent’s global strategy. Success requires strong commercial acumen, cross-functional leadership, and the ability to drive ...