76 to 100 of 162 Customer Retention Jobs in England

Deliver exceptional service and be the voice that customers trust every day! Our Client has a requirement for a Customer Service Representative, who will be required to work on a 3 month contract basis in Keele/Hybrid. Role Purpose: Act as the first point of contact for customers … ensuring a high standard of service Handle enquiries, troubleshoot service issues, and resolve queries efficiently Deliver a positive customer experience across all communication channels Support customer satisfaction and retention through professional interactions Job Role Responsibilities: Respond to customer enquiries via phone, email, chat, social media ...

performance insights.This role will play a critical part in measuring product performance, understanding user behaviour, and enabling teams to make smarter decisions that improve customer outcomes, operational efficiency, and commercial success.You'll work closely with Product Managers, Marketing, Operations, and User Research teams to build data solutions, deliver actionable … product performance measurement. Develop and manage dashboards and visualisations that provide real-time insights into key product and business metrics. Analyse data across the customer journey, including acquisition, engagement, retention, satisfaction, and revenue performance. Work with stakeholders to define KPIs and performance measures aligned to product strategy ...

+ performance related bonus Are you an ecommerce specialist with strong SEO skills, commercial instincts and a passion for building brilliant online customer journeys? Zachary Daniels is partnering with an established international sports and performance brand to recruit a Senior Ecommerce Executive . With a newly appointed Ecommerce Director … leading products online. The Role: You will play a key role in the day to day trading and optimisation of the website, using data, customer insight and SEO best practice to increase organic visibility, traffic, conversion and revenue. Your responsibilities will include: Managing daily website trading, merchandising and content ...

Client Insight Analyst to help shape business decisions through data-driven insight. This role sits within a growing analytics team and focuses on understanding customer value, profitability, retention, growth and acquisition performance. Senior Insight Analyst - What You'll Do Partner with stakeholders across commercial, product and customer teams to provide actionable insight. Analyse customer behaviour, profitability, lifetime value and retention trends. Identify opportunities to improve commercial performance and customer experience. Translate complex analysis into clear recommendations and business actions. Support strategic projects and help drive data-led decision making. Senior Insight Analyst ...

high-growth technology company that has ambitious plans to significantly increase recurring revenue over the next few years. With a strong product, impressive customer retention and exciting AI capabilities launching soon, you'll be joining at the perfect time. You'll report into an experienced Chief Revenue … business development. What You'll Be Doing Managing the complete sales process from qualification through to close Selling SaaS subscriptions Engaging multiple stakeholders across customer organisations Working alongside pre-sales consultants on more technical opportunities Building and maintaining a healthy sales pipeline Developing existing customer relationships through upselling ...

Pleo is seeking a Director of Customer Success to lead strategies across mid-market and upmarket segments. Your primary role will be to enhance customer retention and expansion while building strong teams of Customer Success Managers. The ideal candidate will have over 10 years … experience in customer success within a SaaS or fintech environment, demonstrating strong leadership and data-driven decision-making skills. #J-18808-Ljbffr ...

CyberSentriq is seeking a Chief Customer Officer to architect the customer retention and expansion function in a cybersecurity scale-up backed by PE. You will own GRR and NRR, run the full customer lifecycle from onboarding to renewal, and partner with the CISO and Product ...

that helps you perform at your best while staying connected with the team. Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making. What you will be doing : As a Senior Pricing Analyst, you will play a key role in developing … delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends. Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions. Use scenario modelling, experimentation, and performance monitoring ...

days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. … Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This ...

environment where new ideas thrive. Are you ready to join our team and make an impact? We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer’s Digital Employee Experience (DEX) solution. … Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments. Responsibilities Lead Technical Strategy and Solution Architecture Serve ...

your time visiting existing and prospective customers to generate new business Develop and maintain long-term relationships with key accounts, maximising sales and customer retention Identify and pursue new business opportunities within your designated territory Promote and sell trailers, parts, equipment, and related services Prepare quotations, negotiate … deals, and convert opportunities into sales Support and collaborate with the branch team to ensure excellent customer service Support branch operations, including stock management and achieving sales targets Lead and motivate the branch team when required Maintain accurate CRM records, sales forecasts, and customer visit reports Enhance market ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated ...

benefits The Opportunity A growing B2B SaaS business is looking for a commercially focused Growth Marketing Manager to help drive new business growth and customer engagement. Working closely with Sales, Product and Customer Success, you'll lead targeted marketing campaigns, support go-to-market initiatives and deliver programmes … that generate pipeline, improve customer adoption and encourage long-term growth. This is a hands-on role with plenty of autonomy, ideal for someone who enjoys working in a fast-paced, collaborative environment. Key Responsibilities Deliver targeted Account-Based Marketing (ABM) and demand generation campaigns. Partner with Sales ...

rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU. Lead company and statutory Health, Safety and Quality compliance and standards. Provide leadership for direct reports … displayed at all times. Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans. Deliver customer retention and win new business. Own talent management from people development through to succession planning for accounts. Actively participate in the development ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute … markets in Nigeria. Lead the team on the ground to execute within collaboratively aligned timelines Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching Report to the executive leadership team ...

solutions. This is a people‐led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value. What … ROI. Build, develop, and coach teams responsible for migration delivery, activation support, and migration‐related sales support. Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities. Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion. ...

solutions. This is a people‐led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value. What … ROI. Build, develop, and coach teams responsible for migration delivery, activation support, and migration‐related sales support. Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities. Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion. ...

partnerships and growing existing client accounts across a range of sectors. Working closely with the Head of Commercial and cross-functional teams including Marketing, Customer Success and Product, you will take ownership of the sales pipeline, identify new revenue opportunities and help shape the company's commercial growth strategy. … sales professional who thrives on winning business, building relationships and exceeding targets. Key Responsibilities for a Sales Manager: Drive new business revenue while supporting customer retention and account growth. Develop and manage opportunities across both new and existing clients. Build strong relationships with prospects, customers and strategic ...

within a high-profile analytics function, you will help shape subscriber strategy across the EMEA region, delivering insights that directly influence commercial decision-making, customer growth, and retention. The Company They are a globally recognised entertainment and consumer subscription organisation with millions of customers across international markets. With continued … commercial, marketing, content, and regional stakeholders to solve complex business challenges. This role sits within a specialist Subscriber Growth Analytics team focused on understanding customer behaviour and accelerating growth across EMEA. The Role As a Senior Subscriber Growth Analyst, you will use data to understand customer acquisition, retention ...

about our mission and what we offer . Job Description About the Role We're looking for an exceptional leader to drive world-class customer care for Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence … ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption all while keeping the customer at the heart of every decision. Key Responsibilities Commercial Excellence Transform service into a revenue engine through insight ...

close deals to secure mutually beneficial agreements. Explore new markets and geographic areas for business expansion. Collaborate with cross-functional teams for cohesive customer acquisition and retention. Requirements: Proven experience in sales, preferably in B2B. Excellent communication, negotiation, and interpersonal skills. Track record of meeting or exceeding targets. Proficiency ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

achieve bookings targets. Generate actionable insights through advanced analytics and data‐driven decision making. Develop reporting frameworks that connect top‐of‐funnel performance to customer acquisition, expansion, retention, and customer value realization. Improve the quality of business decisions through disciplined data management and analytical rigor. Lead … cross‐functional initiatives that improve sales productivity, operational efficiency, and revenue velocity. Partner with Sales, Marketing, Customer Success, Finance, and Technology teams to streamline processes and improve execution. Recommend and support incentive plan design that aligns seller behavior with business objectives. Drive adoption of technology, automation, and AI‐enabled ...