276 to 300 of 791 Customer Service Jobs in London

bridges business needs with technical delivery, owning the CRM roadmap and prioritising features to deliver measurable value. You will work across Dynamics 365 Sales, Customer Service, and Customer Insights, leveraging Power Platform and Copilot capabilities. You will lead requirements gathering, run workshops, translate business needs into user ...

meetings. Manage the fundraising process end-to-end. Be involved in strategy for the business implementation. Prepare reports relating to customer complaint levels to update the business on trends in complaints and customer satisfaction. Keep an inventory of customer complaints in order to review them and improve … Hold regular meetings feeding into the product development team with proposals on how we can better serve our customers through product changes. Supervise the customer service function to ensure timely and accurate responses. Qualifications Laser-focused organizational abilities in prioritizing and executing on multiple projects in parallel. Excellent ...

looking to add a number of Senior Functional Consultants to its UK practice. This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation. We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding … This role would suit someone currently working as a: Senior Functional Consultant Functional Consultant ServiceNow Consultant Senior Business Analyst Business Process Consultant HRIS Consultant Service Delivery Consultant What's on Offer Exposure to HR, Employee Services, Customer Service and Shared Service environments Strong career progression opportunities ...

technologies are at the heart of modern applications that are enabling digital transformation across the globe. We give the world's largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere—with confidence. We do this by working collaboratively in an innovative environment … culture excite you, we would love to talk to you! The Solutions Engineer (SE) is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE's primary responsibility is to support the sales team with technical skills and provide ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market‐ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...

ensuring the technology systems are working efficiently. Client Details A company in the Financial Services industry based in London. Description Own incidents and service requests through to successful resolution Provide advanced remote and onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive … viewers, and device management tools Manage escalations while maintaining ownership through to completion Create and maintain knowledge articles and operational documentation Contribute to continuous service improvement initiatives Support onboarding and offboarding processes, including user access and device provisioning Communicate technical updates clearly to end users and stakeholders Profile ...

solutions, are looking for an Area Sales Manager - Electronic Components - South West UK to join their team on a permanent basis. This is a customer-facing sales role focused on developing new business, growing existing accounts and maximising revenue across a designated customer portfolio. Key responsibilities … products and services Develop account strategies and identify new markets, applications and opportunities Manage sales enquiries through to order and take commercial ownership of customer relationships Achieve or exceed sales and gross profit targets Manage customer inventory and support VMI programmes where required Attend customer meetings, QBRs ...

Enterprise to innovate and expand in the cloud and drive business value from AI. Global Financial Services empowers the global systemically-important financial companies customer to grow by providing unmatched technology, committed support and industry expertise. We dive deep to understand each customer's unique challenges, then craft … innovative solutions that accelerate their success through the adoption of cloud and enablement of AI. This customer-obsessed approach is how we built the worlds most adopted cloud. Join us and help us grow. The Amazon Web Services (AWS) sales organization is looking for an experienced Solutions Architect Leader ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data ...

agreed between Wipro and end client. Deliver field-based desktop support to end users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction. Log, categorise, and validate incidents and service requests accurately within the ITSM tool. Perform first-line and second-line EUC troubleshooting, aiming … PowerShell ScriptingExperience troubleshooting VPN, MFA, and network connectivity issues (LAN/Wi‐Fi).Printer and scanner support experience, including onsite configuration. Strong communication and customer service skills, particularly when supporting VIP users. Understanding of ITIL-based incident and service request management. Good to HaveExperience using Nexthink ...

opportunity as a Pre-sales Specialist within an international ICT service provider. The role is to establish the company in the UK and European domestic markets through services with competitive advantages to achieve stable and continuous growth, to carry out a variety of technical pre-sales (including design … quote) and co-ordination tasks, to meet or exceed customer requirements and to promote the success of services in line with the company's overall strategies, while reflecting customer needs. Also complete tasks which are assigned by the Managers and are part of a project or maintenance contract ...

countries around the world. Job Description Client Engagement & Relationship Management Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption. Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans. Establish … customers are fully equipped to maximise platform value. Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly. Customer Success Delivery Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice. Conduct regular operational ...

REMOTE.Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement. The Professional Services Consultant works on Customer … improving technical skills through training or on-job learning opportunities. The Consultant needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success. ResponsibilitiesAssists the Customer during the Think and Build phases of a projectDevelops and maintains technical project documentation: high/ ...

Euston. Key Responsibilities Act as the first point of contact for facilities-related enquiries via phone, email, and in person. Log and manage service requests through CAFM systems. Raise and track work orders, providing timely updates to customers. Coordinate meeting room bookings and associated services. Support events and provide … general administrative support. Maintain records, asset registers, and internal signage. Escalate service issues and assist in resolving customer complaints. Essential Skills & Experience Previous helpdesk, service desk, or call centre experience. Facilities Management experience. Excellent customer service and communication skills. Strong IT skills, including Outlook, Excel ...

everywhere. Introduction to the Team The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth … achieve results for our customers and the company. Make an impact! The Traveler Service Improvements Manager II role sits within the Traveler Service Improvement team in the Product division of Expedia Group. The team improves the processes, policies, tools, and automation that support air travelers and frontline service ...

time. The breadth of data is wide. It covers consumer and digital data, including web and app behaviour, advertising and campaign data, CRM and customer data platform flows, identity, and customer feedback. It covers the financial data our commercial models need, including budgets, forecasts, sales, and revenue actuals … Where enterprise and operational systems hold data that explains ATG's commercial performance, such as event and venue scheduling, retail point of sale and customer service, you will support enterprise and solutions architecture on the data design, so that it can be integrated into the commercial data model ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Mechanical Service Engineer Title: Mechanical Service Engineer Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. The incumbent is a key member … Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary Participates ...

Cycle to Work Scheme, Eye Care Vouchers and Evening Class/Hobby Allowance! Join Centura Group as an IT Support Technician Are you a customer-focused IT professional with a passion for solving technical problems and delivering outstanding support Centura Group is looking for an enthusiastic and proactive … Creating and maintaining technical documentation and user guides About You We're looking for someone who combines strong technical knowledge with excellent communication and customer service skills. Essential Skills & Experience Experience supporting Windows 11 and Microsoft 365 Experience administering Active Directory, Microsoft Entra ID and Microsoft Intune Good ...

Cycle to Work Scheme, Eye Care Vouchers and Evening Class/Hobby Allowance! Join Centura Group as an IT Support Technician Are you a customer-focused IT professional with a passion for solving technical problems and delivering outstanding support Centura Group is looking for an enthusiastic and proactive … Creating and maintaining technical documentation and user guides About You We're looking for someone who combines strong technical knowledge with excellent communication and customer service skills. Essential Skills & Experience Experience supporting Windows 11 and Microsoft 365 Experience administering Active Directory, Microsoft Entra ID and Microsoft Intune Good ...

Product Insurance business at Amazon. In this role, you'll manage relationships with third-party partners and internal stakeholders while driving projects that improve customer experience. You'll identify operational gaps, resolve customer-impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity … make a significant impact on both customer and partner experiences in a fast-paced, dynamic environment. Working at the intersection of operational excellence and strategic planning, you'll be responsible for both "run-the-business" tasks and strategic initiatives. Your ability to multitask in an environment with numerous demands ...

exceptional support in a fast-paced environment. You'll play a key role in maintaining, supporting, and improving IT systems while contributing to high service standards across the business. Key Responsibilities Provide 2nd line technical support, taking ownership of incidents through to resolution. Troubleshoot and resolve escalated hardware, software … vendors where required. Participate in an out-of-hours support rota. Skills & Experience Required Essential Minimum 3 years' experience in a 2nd Line Support, Service Desk, or IT Support role. Strong knowledge of: Microsoft Windows Server Active Directory & Azure AD Microsoft 365 & Exchange Online Windows 10 & Windows 11 Azure ...

with Cboe technology. A willingness to use AI tooling to work faster, paired with the judgement to verify every output before it reaches a customer or a production system. Strong troubleshooting, problem-solving and customer service skills. Excellent written and verbal communication skills. The ability to work … Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit) Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor Life and long term illness ...