251 to 275 of 790 Customer Service Jobs in London

take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Senior Customer Success Manager at the company, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product … trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing ...

expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account … will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. ...

assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change management frameworks, and KPIs (uptime, SLA, MTTR, energy, safety, staffing, customer experience) across all EMEA sites. Lead incident management, escalation, and RCA with timely, transparent customer communication; ensure business continuity and disaster recovery processes … maintained and tested; partner with the GNOC for 24x7 monitoring and service continuity. Champion the global safety program and ensure compliance with regulatory, environmental, H&S, and certification requirements (ISO, SOC, customer-specific) across the region. Own and optimize OpEx across the region. New Site Startup & Hiring – EMEA ...

Experience Functional & Technical Expertise 15–20 years' experience in D365 implementations and support Hands-on experience across D365 Finance & Operations, Finance, SCM, CE (Sales, Customer Service, Field Service), HR modules Working knowledge of Power Platform (Power Apps, Power Automate, Power BI) Pre-Sales & Commercial Capability Strong ...

resolving day-to-day tech challenges within the technology department. Client Details A financial services organisation based in London. Description Own incidents and service requests end-to-end, ensuring timely resolution and accurate documentation Provide advanced remote and onsite support for Windows, macOS, and mobile devices Troubleshoot Microsoft … Support onboarding and offboarding activities, including device setup and access provisioning Communicate technical updates and resolutions clearly to users and stakeholders Contribute to continuous service improvement initiatives and reduction of recurring issues Profile A successful IT Support professional should have: An organised and detail-oriented approach to managing tasks ...

Customer Support Engineer – AI Tech Oxford Circus, London – Hybrid £30,000–£35,000 DOE 2–3 days per week with the team Fast-growing AI start-up | Potential equity We’re working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer … combination of technology, problem-solving and working directly with customers. What you’ll be doing: • Onboarding new customers and leading product demos • Providing ongoing customer and technical support • Troubleshooting platform, configuration and technical issues • Managing support tickets, bugs and customer requests • Working closely with the Product Development team ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

Field Service Engineer (Electrical/AV) London and surrounding areas £35,000 - £40,000 + Company Van + Overtime + Training Looking for a field-based engineering role where every day is different? We're recruiting for a Field Service Engineer to join … maintenance to keep high-profile installations operating safely and effectively. No previous digital signage experience is required. If you have experience as a Field Service Engineer, Electrical Maintenance Engineer, AV Engineer, CCTV Engineer, Fire & Security Engineer, Installation Engineer, Telecoms Engineer, Service Technician, or a similar hands-on technical ...

This is an exciting opportunity for an exceptional, experienced Technical Operations Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Actively bring knowledge … management platforms (e.g., Logitech Sync, Crestron XiO Cloud, Extron GlobalViewer Enterprise) for proactive issue identification. Incident Management Tools: Proficiency in using enterprise-level IT Service Management (ITSM) platforms (e.g., ServiceNow) for incident logging, tracking, escalation, and reporting. Troubleshooting & Diagnostics: Ability to utilise diagnostic tools and methodologies for advanced diagnostics. ...

Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Principal … client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge. What You'll Do Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes. Manage service … remote video conferencing and collaboration tools, including Zoom. Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment. Handle service requests and incidents through various channels, such as Zoom and email. Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently. ...

point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard. The Role As a Technical Support Engineer, your responsibilities will include: Acting as the first point … technical queries during installation, servicing, commissioning, and aftercare. Escalating complex technical issues to senior engineering teams where required. Supporting the planning and coordination of service activities. Maintaining accurate technical records, databases, and documentation. Reviewing service reports and technical information for accuracy and completeness. Supporting compliance and quality assurance ...

foundation of this role. The successful candidate will be responsible for the following: TECHNICAL 7+ years of senior technical support, system administration or related customer facing role. Perform cybersecurity incident response and restoration engagements including live response, triage, containment and remediation System, network, application rebuild and restoration activities Active … Directory – Knowledge of design and troubleshooting VMWare ESX/HyperV – Knowledge of design, use and troubleshooting. Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues. Confident with a wide range of hardware platforms including NAS, SAN, server ...

summary We are delighted to offer an exciting opportunity for a Contact Centre Analyst (Fixed & Mobile Support) within the Trust's IT Service Desk. This role presents an excellent opportunity for a motivated, customer-focused individual looking to develop their technical skills and gain valuable experience within Digital … Main duties of the job As a Contact Centre Analyst, you will act as the first point of contact for IT-related incidents and service requests from colleagues across the Trust. You will be responsible for providing high-quality first-line support, ensuring issues are logged, diagnosed, and resolved ...

help to build a better working world. About the RoleAs EY continues to expand its portfolio of tax technology and Software-as-a-Service (SaaS) solutions, we are growing our SaaS Centre of Excellence (CoE) to support these products throughout their lifecycle. The CoE supports a range of global … issues, and work closely with Product and Content teams to resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include: Technical Support Provide ...

customer-obsessed builder with a passion for helping enterprises unlock transformative value from Generative AI? Do you combine deep technical proficiency in GenAI — foundation models, Amazon Bedrock, agentic architectures — with the business acumen to land AI transformation programmes tied to real customer outcomes? Do you thrive … market. This is a Principal-level GenAI GTM Specialist role responsible for driving enterprise Generative AI adoption across EMEA. Rather than owning a single service, you will own the cross-cutting GenAI transformation narrative — spanning Amazon Bedrock, agentic architectures, foundation model strategy, and emerging GenAI capabilities — and translate ...

customers, ensuring exceptional outcomes and a seamless experience from start to finish. This role will involve working onsite three days per week at a customer location in Central London, alongside hybrid working arrangements. What You'll Be Doing As a Professional Services Engineer, you'll lead and support … with Project Managers to ensure projects are delivered on time and within budget. Collaborating with Solutions Consultants and Technical Architects to design and implement customer solutions. Providing detailed project handovers to Service Desk teams. Creating and maintaining technical documentation, knowledge base articles, and standard operating procedures. Maintaining accurate ...

customers, ensuring exceptional outcomes and a seamless experience from start to finish. This role will involve working onsite three days per week at a customer location in Central London, alongside hybrid working arrangements. What You'll Be Doing As a Professional Services Engineer, you'll lead and support … with Project Managers to ensure projects are delivered on time and within budget. Collaborating with Solutions Consultants and Technical Architects to design and implement customer solutions. Providing detailed project handovers to Service Desk teams. Creating and maintaining technical documentation, knowledge base articles, and standard operating procedures. Maintaining accurate ...

experience with Active Directory, Group Policy, remote access solutions and software deploymentDetailed knowledge and experience installing, troubleshooting and managing desktop hardware;Relentless dedication to customer serviceWorks with minimum supervision, proactively follows up on outstanding issues/ticketsAbility to handle multiple tasks with changing priorities and capable to handle frequent ...

London Consulting fluent:cx Role Your new workday: As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions … that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing ...

support professional to join its Global IT Services team. You’ll provide hands-on second-line support, resolving complex issues escalated by the Service Desk and working closely with IT Engineering teams. The role combines technical troubleshooting, deskside support, VIP assistance and technology support for meetings and events. … responsibilities Manage incidents and service requests through ServiceNow, keeping users informed and taking ownership through to resolution. Provide deskside and remote support to employees, senior executives, VIP guests and colleagues visiting the London office. Troubleshoot Windows, Microsoft 365, hardware, software and connectivity issues, including Wi-Fi, wired networks ...