1 to 25 of 377 Customer Service Jobs in the North of England

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best … practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. … Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Role: Customer Service Agent Location: Aberford, LS25 On-Site: 3 days in the office As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. … of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our long-term customer satisfaction and ongoing quality initiatives. You will minimise in-life issues, identifying engineering, system … and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right first-time attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries More ❯

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume … inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within … a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and existing BrightHR clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each More ❯

Customer Service Officer (IT) - York City Centre Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks … develop your skills through additional responsibilities with the potential to secure permanency. The Role: This company is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat … or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes. The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing More ❯

please visit HONOR online at HONOR United Kingdom (honor.com/uk/) Job Title: Call Centre Manager Job Location: Manchester/Liverpool (North-West) Frequent business trips to various customer locations (including some international travel) Contract Type: 1 year Fixed-term Contract(Renewal) About the Role In this exciting role, you will play a pivotal role in shaping the … center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models. This role will require extensive travel to various locations across the UK … classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers. More ❯

Service Desk Analyst (6-Month FTC) - Sunderland - £28,000 Are you passionate about solving technical problems and delivering excellent customer service? Do you have strong communication skills and an interest in developing a career in IT support? Would you like the chance to join a successful UK business and be part of a collaborative IT service team? Looking for your next step in IT support? We’re recruiting for a Service Desk Analyst job in Sunderland on a 6-month fixed-term contract. This is an excellent opportunity for someone with customer service experience and a genuine interest in IT to develop their technical skills, working in a professional service desk … all users requiring IT support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating more complex cases to senior team members. Accurately log incidents and service requests in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for More ❯

Customer Support Advisor Key Benefits Salary: £25,000 per annum Permanent, full-time role Early finish every Friday 25 days holiday plus statutory bank holidays We are working with a successful manufacturing company based in Mexborough to recruit for a Customer Service candidate to join the team! The Role As Customer Service Advisor, you will … and guidance Providing technical support on products and services to customers and colleagues Logging queries, tracking progress and ensuring timely resolutions Building strong relationships with customers by delivering excellent service Working closely with internal departments to resolve technical issues efficiently Maintaining accurate records of all customer interactions and enquiries The Person The successful Customer Service Advisor … will have: Experience in a customer service role within a technical or manufacturing environment Strong communication skills with the ability to explain technical information clearly Confidence in using phone and live chat systems Good IT skills with the ability to learn new systems quickly Strong problem-solving ability and attention to detail A team-focused, professional approach to More ❯

Customer Service Representative - Hybrid Working | Preston | Up to £27,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

Role: Customer Service Administrator (Telco/IoT) Location: Wilmslow, Cheshire (Hybrid - 1 day per week WFH after probation) Hours: Full Time Pay: £25,000 per annum A fantastic opportunity has arisen for a Customer Service Administrator to join our client's expanding IoT team. This role will involve supporting UK-based channel partners with the provisioning … management, and servicing of IoT solutions, ensuring high standards of accuracy and customer service across multiple systems and platforms. Benefits: Hybrid working after probation Birthday leave & paid volunteering day Holiday trading and increased allowance with service Subsidised gym membership & Cycle to Work scheme Retail discounts, rewards, and recognition schemes Regular social events Free eyecare, financial advice & mental More ❯

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service … regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working More ❯

Are you a dedicated and experienced Customer Support Manager, looking for an opportunity where your hard work and expertise are truly valued Do you want to join a supportive environment that recognises and appreciates your diligent efforts Are you a passionate Customer Service/Support Manager and Enthusiast, working in the Gaming Industry, and eager to advance … your career within a world-class business Imagine being part of a fast-paced, dynamic, established business that is committed to growth through top-class products and exceptional Customer Service Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a … successful online bingo and casino platform. They are looking for a hands-on, driven, Customer Support Manager to lead and enhance their Support Services across all channels, which include both hardware and digital customer needs. As Customer Support Manager, you'll be responsible for ensuring their Support Services are efficient, professional, and responsive. You'll manage daily More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software … to Calendly and salesforce to keep an accurate record of appointment times Carry out pro-active waterproofing appointments to maintain a low level of cancellations Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Ensure all Service Level Agreements are adhered to at More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software … to Calendly and salesforce to keep an accurate record of appointment times Carry out pro-active waterproofing appointments to maintain a low level of cancellations Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Ensure all Service Level Agreements are adhered to at More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

Ecommerce Customer Service Advisor South Liverpool based 10-month FTC (potential to go permanent) £24,600pa pro rata Hybrid working. Are you experienced in ecommerce and customer service? Available to start in September and currently looking for a new challenge? We are currently recruiting for an Ecommerce Customer Service Advisor to cover a maternity … Liaising with management, warehouse, shipping and other departments. Reports and general sales administration. Highlighting stock issues, quality concerns, product feedback. For this role we do require someone with prior customer service and ecommerce experience. We need someone with a strong telephone manner, and good spoken and written communication skills. Excellent IT skills and overall ability to pick up More ❯

Customer Service Advisor/Helpdesk Games Industry, based in Oldham, Manchester £12.75ph This is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities … include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities To work as part of a Customer Services Team, answering our business clients … Members. To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required. To liaise with I.T. and other Departments when necessary, to resolve customer queries. Qualifications Strong written and verbal communication skills Computer literacy ideally proficient using Microsoft Office Ability to work on own initiative with minimal supervision. Previous experience of telephone based More ❯

Join Our Team as aNOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and … third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯