51 to 75 of 216 Customer Service Jobs in the North of England

with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues … progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience ...

title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. … where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests ...

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. … responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do Schedule training across the service desk Update the Client training database Identification and analysis of training courses required with steer from the Line Manger Delivering and facilitating training courses ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models, products … Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability ...

lunch and 2 x 15 min break) | £28,000 per year Do you enjoy keeping things organised, coordinating people, and delivering great customer service Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer … Competitive salary of £28,000 per year. 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days). Company pension and private medical insurance. Casual dress code and on-site parking. Join a vibrant, close-knit, and established team ...

directed Mentoring and guidance to internal and external users on technical and/or business knowledge Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision Take responsibility and ownership of incidents and requests, and escalate where required to senior … technical colleagues or 3rd party IT partners Demonstrable documentation skills (reports, policies, procedures, workflows) as required Company pension scheme Death in service 25 days of annual leave Flexible benefits Enhanced family-friendly policies Cycle to work scheme JOB REQUIREMENTS Familiarity with operating systems (Microsoft, iOS and Android) Basic knowledge ...

/2nd Line IT Support Engineer Blackburn £28,000 – £32,000 DOE Full-Time | Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st/2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent … Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting ...

clients and internal colleagues as well as working on Cyber Essentials, Cyber Essentials Plus assessments and all other services within our Security portfolio. Customer service is a priority, as such you will enjoy the interaction and building rapport with our existing, varied customer base. What … doing: Liaising with customers to understand their requests and how best resolve issues Supporting project implementations from initial customer training through to ongoing support Working on Cyber Essentials & IASME Assured Level 1 assessments Working on Cyber Essentials Plus & IASME Assured Level 2 (Audited) audits Carrying out Internal Vulnerability Scanning ...

successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous … experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone ...

Role: IT Service Desk Technician Location: Barrow-in-Furness Hours: Full time, 35 per week Salary: £27,000 + Benefits An exciting opportunity has arisen for an innovative and confident individual to join my client's IT team. They are an organisation driven by strong values, always putting … first point of contact for colleagues needing technical assistance (via phone and email). Troubleshoot, diagnose, and resolve hardware and software issues. Deliver excellent customer service, resolving queries efficiently and professionally. Provide deskside support at head office and occasionally at branch locations. Manage support tickets, ensuring issues ...

looking for a skilled and motivated Fire & Security Systems Engineer to join our Bury team. If you're passionate about delivering exceptional service, enjoy variety in your work, and want to develop your technical expertise, we'd love to hear from you. The Role: No two days … businesses to servicing large commercial fire alarm and intruder systems, you'll play a vital role in protecting lives and property while delivering outstanding customer service. This is a field-based, lone-working position where you'll manage your own workload and report daily to the Branch Director. ...

opportunity for an ambitious individual to use their problem-solving skills by providing outstanding support to the account managers by ensuring customers receive excellent customer service and ensuring all admin responsibilities are completed efficiently. The role: - Be the main point of contacts with customers and liaising with internal … needed - Room for progression and growth - Training provided The candidate: - Fluent in French (written and spoken) essential - Experience in a sales support or customer service role recommended - Excellent communication skills with the ability to focus on customer satisfaction - Organised, proactive and able to work as part ...

residential sites. The ideal candidate will have strong technical knowledge of multiple fire alarm panels and security systems, excellent fault-finding abilities, and a customer-focused attitude. Key Responsibilities Installation, servicing, maintenance, and commissioning of fire and security systems Diagnosing and repairing faults efficiently Conducting routine preventative maintenance visits … Completing all documentation and service reports accurately Providing technical support to customers on-site Ensuring all works comply with current industry standards and health & safety regulations Participating in out-of-hours call-out rota when required Maintaining high levels of customer service and professionalism Required Skills & Experience ...

across multiple areas of the business, including: Refurbishing multifunction printers and photocopiers by repairing or replacing worn and faulty components. Assisting experienced engineers on customer service visits. Supporting the installation and setup of new devices at customer sites. Shadowing our IT support team and learning how remote … from experienced professionals. What we're looking for: A positive attitude and willingness to learn. Good practical and problem-solving skills. Strong communication and customer service skills. Reliable, punctual, and able to work as part of a team. A desire to develop a long-term career within ...

role is to provide an effective liaison between the entire sales process to the end customer. This will be through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. This role … rounds managing the diary to coordinate and communicate across the venue. Following the show-rounds the role is required to proactively upsell and exceed customer expectations. A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information ...

About The Role FDM is a global business and technology consultancy seeking a Functional Consultant – Contact Centre & Workflow CRM (CSP) to join an ongoing Customer Service Platform transformation programme . This is initially a contract role with strong potential for extension. The role will be hybrid and based … case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high ...

Industrious Recruitment is delighted to be recruiting for a Field Service Engineer on behalf of a leading organisation within its sector. This is an excellent opportunity for an experienced engineer to join a well-established business, providing technical support and maintenance services to customers across the Chester region. … Responsibilities Carry out fault diagnosis, repair, maintenance and preventative servicing of customer equipment. Achieve key performance targets including First Time Fix Rate, Mean Time Between Failures (MTBF), and stock accuracy. Implement Engineering Change Requests (ECRs) and Technical Bulletins (TBs) in line with company standards. Perform Planned Maintenance Inspections (PMIs ...

Engineer Location: Cheadle SK8 3GZ Salary: £22k - £26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care … product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...