Receptionist
- Hiring Organisation
- Northamptonshire Healthcare Foundation Trust
- Location
- Northampton, NN1 5BD, United Kingdom
- Salary
- £25272.00
booking, cancellations and rescheduling in line with agreed protocols. Resolve routine scheduling issues (e.g. clinic double bookings) within agreed processes. Issue standard patient and service communications using approved templates and systems. Respond to routine queries, identify and resolve issues such as missing information, appointment queries, or patient record inaccuracies. … quality issues appropriately. Comply with all information governance, confidentiality, health and safety and safeguarding requirements, escalating concerns in line with Trust policies. Contribute to service improvement by highlighting issues, recording feedback and supporting basic data collection or audits as directed. Work collaboratively as part of the administration team, participating ...