151 to 175 of 175 ITIL Jobs in the Midlands

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders at different levels · Strong Team ...

Strong stakeholder management, communication and relationship building skills Communicate architecture decisions effectively to both technical and non‐technical audiences. Demonstrable understanding of architecture methodologies ITIL foundation - Appreciation of ITIL and Service Design techniques -Desirable Demonstrable experience of working within an Agile environment Excellent written and oral communication skills Ability ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders at different levels Strong Team ...

provide onsite support across multiple locations. Strong service mindset, clear communication, and ability to work under pressure. Nice to have Experience/Skills: ITIL certification (or familiarity with ITIL/ITSM practices). Exposure to Linux endpoint/server basics (helpful in mixed environments). Experience supporting Teams Telephony (basic ...

volume queues through an enterprise ticketing system Hands-on experience with Joiner, Mover and Leaver processes Experience supporting regular User Access Reviews Knowledge of ITIL processes, ideally with an ITIL Foundation qualification Working knowledge of Active Directory, Azure AD/Entra ID, SSO and MFA Understanding of information security, audit ...

scope, quality, cost, risk and benefits. Ensure incidents, service requests, problems and changes are managed in line with agreed priorities, service levels and ITIL-aligned controls, taking command of major infrastructure incidents and ensuring effective communication, recovery and post‐incident action. Ensure patching, configuration hardening, privileged access, endpoint protection, vulnerability … resilience, cost optimisation and operational support. Experience owning major incidents, infrastructure change, problem resolution, lifecycle planning, technical debt and continual service improvement in an ITIL‐aligned environment. Experience directing infrastructure projects, reviewing technical designs and ensuring effective testing, acceptance and transition into operational support. Strong commercial and supplier management experience ...

Windows desktops, laptops, printers, and peripherals Hardware troubleshooting, replacements, and installations Onsite coordination with NOC and vendors Incident and request handling using ServiceNow Follow ITIL and change management processes Additional Responsibilities (Server/Infrastructure Support): Windows Server operational support Veeam Backup monitoring and basic restore support HP Storage (SAN) - operational … backup tape rotation Coordinate with OEM vendors and follow the escalation matrix Mandatory Skills (Screening Checklist): Windows Server basics Hyper-V exposure ServiceNow/ITIL awareness Willingness for full onsite, hands-on support Good to Have: HP Storage/SAN exposure SQL Server basics Data center or on-site support ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J-18808-Ljbffr ...

Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience reviewing … management and consulting skills Desirable Experience * Microsoft Teams integration experience * Asset management and procurement system integrations * Experience working within complex enterprise environments * Atlassian certifications * ITIL certification Outcomes * Validation of the existing Jira ITSM solution * Identification and mitigation of architecture and process risks * Improved CMDB maturity and governance * Optimised workflows ...

lead a small team, allocating tasks to the team. This would suit someone with a strong service background, someone who has worked to ITIL standards, and experience of service lifecycle and SLAs. You will work with the director on risks, issues, opportunities and always be looking at service improvement. Onboarding ...

enterprise ITSM platforms, their administration, configuration and lifecycle management, together with a working knowledge of underlying database structures and data relationships. Strong understanding of ITIL principles and best practice, including incident, problem, change, asset, configuration and service request management; ITIL Foundation certification or equivalent knowledge is required. Knowledge of workflow ...

conjunction with the Head of Service and Infrastructure to carry out new business activation processes and procedure from an IT perspective. Adhering to ITIL framework within all operational activities to maintain our high-level security standards. To be successful in the role you will need: Prior experience of providing … support (2nd Line Support etc.) Experience of working with cloud infrastructure Experience of using remote control desktop applications Experience of operating within an ITIL framework Will ideally have knowledge of Azure AD, Automation, Shared scripting and Data warehouse management Ability to work collaboratively with both technical and non-technical colleagues ...

team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer … devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? A competitive salary Private medical healthcare ...

team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer … devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? A competitive salary and our core ...

Job Title – IT and Digital Contract Lead – Submarines Location: Derby Working Pattern: Full Time/Permanent Position Summary An exciting opportunity has arisen for IT and Digital Contract Lead – Submarines. This role involves the delivery ...

operational performance, availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service issues … engineering environment. Strong background in IT Operations and Service Management with demonstrable experience leading technical teams, suppliers and service partners. Strong working knowledge of ITIL and/or COBIT with experience establishing and operating structured ITSM and governance frameworks. Proven experience managing SaaS platforms, vendors, SLAs, KPIs and service performance ...

Job Title: IT Project Manager – WAMAS Service Centre Type: Full Time, Permanent Location: Remote (with UK and international travel to Northern Europe) Ref. No: 1063 Salary: £65,000 plus £6,600 car allowance Please note ...

proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity … supplier management.Strong commercial awareness, including budget and cost management.Excellent communication, influencing, decision-making and problem-solving skills.It would be desirable if you had:ITIL, Agile, SIAM or related professional qualifications.Experience with SAP, SAP BW or Salesforce.Experience delivering technology transformation or service improvement within a global organisation.Your BenefitsIf you join ZEISS ...

record of delivering service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business … Strong commercial awareness, including budget and cost management. Excellent communication, influencing, decision-making and problem-solving skills. It would be desirable if you had: ITIL, Agile, SIAM or related professional qualifications. Experience with SAP, SAP BW or Salesforce. Experience delivering technology transformation or service improvement within a global organisation. Your ...

line with the customer requirements, and to act as the single point of contact for all service delivery escalations. What you'll do ITIL/SIAM Service set up and transition to service operation. Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted … Improvement or Risk Management Seek to convert clients to Reference Status (where appropriate) Functional & Technical Skills Proven Client Services Management background Detailed understanding of ITIL above foundation level (v3 or later preferred) Understanding of SIAM Knowledge of the various technologies used to deliver services Excellent communication skills at Customer ...

challenge poor performance and hold suppliers accountable while maintaining productive relationships. Commercial awareness and an ability to identify operational efficiencies. Strong working knowledge of ITIL principles and service delivery methodologies. Experience using service-management tooling and reporting to improve performance. The ability to prioritise competing requirements and coordinate activity across … different teams and organisations. Experience working within a Managed Service Provider environment, supporting vendor selection or developing new service capabilities would be advantageous. An ITIL 4 Managing Professional qualification, or equivalent practical experience, would also be beneficial. What can we offer you? Referral bonus scheme of £1000 when you successfully ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer … away days’ What we’d like you to bring to the team: Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience ...

judgement to know when to elevate or adapt The ability to explain a recommendation in plain English to customers without a technical background ITIL 4 Foundation, with further ITIL, SIAM or PRINCE2 qualifications a bonus A genuine interest in using AI to improve how services are delivered Willingness to travel ...

What experience are we looking for? Experience in an Operational IT Leadership Role Experience of managing contracts and services across multiple providers Qualifications in ITIL 4 or ITIL 5 Experience of IT process optimisation and automation Experience working in a DevOps/Product Delivery model Our Inclusive Commitment ...

wireless connectivity. Monitor network performance using network management and monitoring tools. Perform device configuration, upgrades, patching, and maintenance activities. Support network changes following ITIL Change Management processes. Analyze network issues and perform root cause analysis (RCA). Manage and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP, and port security. Configure … procedures. Participate in on-call support and major incident management when required. Qualifications CCNA Routing & Switching CCNP Enterprise (Preferred) Cisco SD-WAN Certification (Preferred) ITIL Foundation Certification ...