151 to 158 of 158 ITIL Jobs in the Midlands

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer … away days’ What we’d like you to bring to the team: Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience ...

building infrastructure. Working with the Information Security Manager to strengthen cyber security and resilience. Managing incidents, changes, assets and service levels in line with ITIL principles. Developing infrastructure standards, technology roadmaps and continuous improvement plans. What we’re looking for You’ll be a confident infrastructure professional with strong experience … network segmentation High‐density Wi‐Fi Firewalls and network security Cloud telephony, Google Voice and/or Teams Phone Cyber security and disaster recovery ITIL and service management Leading or developing technical teams Experience within an education environment would be advantageous. Why join us? This is an opportunity to take ...

TerraQuest Solutions Ltd in Birmingham is seeking a Change and Release Manager to join our Service Management team within an ITIL framework. You will deliver end to end release and change management across the business, including the Planning Portal and external services, with daily liaison to delivery teams. ...

Operational Technical Lead within our Technical Operations team in Birmingham. You will own client estates, ensure CMDB accuracy, and drive service continuity through ITIL-aligned processes and ServiceNow. Lead cross-functional resolution efforts, participate in CAB, and provide governance on security findings. Strong AD/Azure, VMware, and scripting skills ...

EMEA & APAC) is responsible for maintaining, optimizing, and securing enterprise network infrastructure across virtual regional data centers and physical branch offices. Operating within an ITIL-driven framework, this role balances Network Operations (NetOps) tier-2/3 incident resolution with Network Engineering project delivery, including SD-WAN migrations and Cloud … Required Qualifications Demonstrated professional experience in a regional Network Operations (NetOps) or Network Engineering role. Strong working knowledge of enterprise IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification ...

improvements Acting as the customer's voice across internal delivery teams Supporting conversations around service changes, renewals and growth Ensuring services meet contractual and ITIL expectations We're looking for someone with: Experience as a Service Delivery Manager within IT, technology or Managed Services Strong customer and senior stakeholder management … skills Practical knowledge of ITIL and service governance Experience managing SLAs, KPIs, incidents and service improvements The confidence to handle difficult conversations and hold delivery teams accountable Commercial awareness and an understanding of cost to serve This is a hands on Service Delivery role requiring three days per week ...

growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved … hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click ...

QinetiQ Limited in Corsham is seeking a Change Manager to lead the delivery of change activity within a major digital transformation, ensuring IT services and infrastructure changes align with ITIL. You will coordinate Change Requests ...