record of delivering service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business … Strong commercial awareness, including budget and cost management. Excellent communication, influencing, decision-making and problem-solving skills. It would be desirable if you had: ITIL, Agile, SIAM or related professional qualifications. Experience with SAP, SAP BW or Salesforce. Experience delivering technology transformation or service improvement within a global organisation. ...