126 to 150 of 175 ITIL Jobs in the Midlands

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

delivery of key projects to meet organizational goals.Contribute to the formulation, planning, and delivery of an IT Assurance framework aligned with NHS governance, ITIL, PRINCE2, and TOGAF standards.Network Lifecycle & Architecture DesignTake full lifecycle management responsibility for all trust-wide networking assets and services outside the datacentre--covering wired, wireless, mobile ...

join our UK operations. You will be the first point of contact for IT issues on customer sites, driving incident resolution and adhering to ITIL processes. The role involves ownership of incidents, collaboration with manufacturing teams, and travel to cover UK sites as needed. You will analyze major incidents, provide ...

technical and user support to education staff and learners. You will troubleshoot, fix issues, and liaise with the service desk to meet SLAs, following ITIL practices. A strong customer focus and clear communication are essential. Based onsite, you will support desktops, mobile devices, printers, projectors and AV equipment, helping minimise ...

Microsoft, Adobe, Oracle) Strong analytical and reporting skills Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their SACM expertise in a structured ...

troubleshooting skills Excellent communication skills with both technical and non-technical audiences Process mapping and documentation expertise Understanding of IT service management principles and ITIL practices Highly Desirable Experience with AMCS Fleet Planner Experience with Axian VAS Logistics, transport or supply chain systems experience Relevant software vendor accreditations ITIL certification ...

endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high-quality technical documentation, knowledge articles, and customer-specific support procedures. Identify recurring issues and drive continual service improvement through … outcomes. Ability to remain professional and composed during priority incidents, escalations, and high-pressure situations. Strong documentation, presentation, and knowledge-sharing skills. Desirable Certifications ITIL Foundation CompTIA Network+ CompTIA Security+ Microsoft 365 Administrator certifications Additional Information AtWavenet, we offer more than just a job – we provide an exceptional environment ...

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI shall not be liable for any fraudulent recruitment activities ...

confirm that issues have been resolved Process Adherence · Follow Cloudworks Service Desk processes and ask for guidance when unsure · Develop an understanding of ITIL principles and how they support good service delivery Use company systems and documentation consistently to support quality and efficiency We're looking for someone … Essential · Any previous customer service, helpdesk, placement, apprenticeship, or Managed Service Provider experience · IT qualifications or certifications, or progress towards them · Awareness of ITIL, service levels, or ticket-based support · Experience supporting customers in a busy environment · Basic awareness of Cyber Security/Cyber Essentials · Exposure to VoIP ...

Analysis or Service Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical … activities. Desirable experience includes: Housing Management Systems support or administration. Experience delivering system upgrades and system enhancements. Microsoft Azure exposure. Power BI reporting experience. ITIL Foundation or relevant Microsoft certifications. Job Offer 450- 550 per day (depending on experience) Initial 6-month contract with potential extension Hybrid working arrangement ...

ability to provide technical guidance on complex network issues Experience managing or supporting IT Service Desk operations Experience working with ITSM disciplines and ITIL best practices Basic familiarity with cloud-based services such as AWS and Azure A strong interest in maintaining and developing your technical and security knowledge Ability … devices Flexibility to travel between Group sites when required Experience with Citrix environments would be advantageous. A relevant industry-recognised IT qualification, such as ITIL, CREST Practitioner Security Analyst or CompTIA Security+ , would also be beneficial but is not required. Up to £35,000 , depending on experience Ongoing training ...

skills Proven experience in incident management, technical operations, SRE or a similar role in a SaaS or technology-led organisation. Strong working knowledge of ITIL-aligned incident, problem and change processes, with practical experience of live incident response. Hands-on cloud knowledge of AWS and/or Azure, with enough … example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps Practitioner). ITIL 4 certification and cloud certifications (AWS Solutions Architect, Azure Administrator or Architect). Experience with CMDB and service mapping, and with root cause analysis methods. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

+ first-contact resolution target. JML Lifecycle Management:Fulfilling standard service requests for Joiners, Movers and Leavers within established SLAs. Escalations & Queue Monitoring:Following ITIL best practice to monitor ticket queues and dashboards, working closely with Senior Operators and Shift Leaders to elevate major incidents smoothly. Continuous Capability Development: Completing … helpdesk, service desk, or contact centre role. Familiarity with Active Directory/Azure, user administration, or MDM mobile tooling. Foundation certifications such as ITIL v4, CompTIA A+, or Microsoft fundamentals (MS-900/AZ-900). Basic exposure to PowerShell scripting or printer support environments. #J-18808-Ljbffr ...

Full-time Permanent Entry Level Posted 23 Oct 2026 Description Job Title: Second Line IT Engineer Location: Birmingham (with travel to other GT Stewart offices as required) Salary: £28,000 – £32,000 per annum (depending ...

response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives … Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management ...

Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent. ITIL or service management qualification. Experience with security, automation, scripting, networking, virtualisation or cloud governance. Exposure to ISO-aligned, security-focused or ITIL-based operating environments. ...

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

meet IOSH's changing needs. Using your IT service management expertise and technical understanding, you'll lead day-to-day service delivery, champion ITIL best practice, and bring people, processes, technology and suppliers together to deliver an excellent experience for our colleagues and customers. Working collaboratively with technical teams, stakeholders … cloud and enterprise technology environments, including Azure and Microsoft 365. Experience leading service delivery function and reporting, service performance monitoring and risk management activities. ITIL® Foundation certification or experience working in an ITIL environment What's in it for you? We support our colleagues to bring their best selves ...

meet IOSH’s changing needs. Using your IT service management expertise and technical understanding, you’ll lead day-to-day service delivery, champion ITIL best practice, and bring people, processes, technology and suppliers together to deliver an excellent experience for our colleagues and customers. Working collaboratively with technical teams, stakeholders … cloud and enterprise technology environments, including Azure and Microsoft 365. · Experience leading service delivery function and reporting, service performance monitoring and risk management activities. · ITIL® Foundation certification or experience working in an ITIL environment What's in it for you? We support our colleagues to bring their best selves ...

/Records and fee earner teams. Ability to manage multiple concurrent tickets and projects while maintaining accuracy and attention to detail. Ability to follow ITIL-aligned processes for incident, request, problem and change management. Strong customer service focus, with a proactive and collaborative approach to problem-solving. Desirable Direct experience … firm or intellectual property practice. SQL or basic database querying skills for data investigation and reporting. Power Platform (Power Automate, Power BI) experience ITIL Foundation qualification. The Company Potter Clarkson LLP is one of the leading pan-European Intellectual Property law firms, with seven offices across the UK, Denmark, Sweden ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem‐solving abilities. Self‐motivated and accountable, you'll be confident translating business challenges … reasonable adjustments required during recruitment. Additional keywords: IT Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. #J-18808-Ljbffr ...

SRE Engineer – Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...