251 to 267 of 267 ITIL Jobs in the North of England

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

advantageous. Creating, maintaining, and updating internal records, registers, and technical documentation. Engaging with vendors for procurement, support escalation, and warranty matters. Operating within the ITIL framework , following best practices for incident, request, and change management. What does our ideal candidate look like? This role is ideal for someone who enjoys … have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Attributes ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline At least 5 years experience in a second-line IT support role or similar, ideally ...

London, UK/Leeds, UKCprime EMEA – Technology and Tools/Full-time/RemoteCprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift ...

Cprime is anAI-first, human-centeredpartner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients ...

will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

cross-functional stakeholders. You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role requires strong ITIL experience, incident management discipline, and excellent communication, with a proactive approach to #J-18808-Ljbffr ...

code including stored procedures, functions, views and triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience … Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within approximately ...

code including stored procedures, functions, views and triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience … Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within approximately ...

without losing ownership of customer outcomes. Excellent written and verbal communication skills with the ability to communicate at all levels. Strong experience working within ITIL-aligned service departments, including incident, problem, change and release management processes in a customer-focused managed services environment. It would advantageous if you: Hold certifications … aforementioned technologies Have operational experience with NSX-T or other software-defined networking Are certified to ITIL Foundation or higher Can demonstrate experience delivering backup and disaster recovery planning, testing and improvements About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services ...

/or usability issues Hands-on experience developing test cases and test plans Knowledge of applicable data privacy practices and laws ITIL (Information Technology Infrastructure Library) Foundation/Intermediate Certification preferred but not essential Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF #J-18808-Ljbffr ...

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits: £40,000-£45,000 salary, with flex … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager A genuinely ...

under pressure. Proactive attitude with a strong sense of ownership and accountability. Willingness to learn new technologies and processes. Desirable Previous software support experience. ITIL Foundation certification or awareness of ITIL methodologies. Google IT Support Professional Certificate or equivalent. Awareness of emerging technologies. Previous software support experience is desirable ...

lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous ...

system validation lifecycle frameworks (e.g. GAMP 5, V-Model). Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001). Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects. Strong ability to translate complex … technical IT quality specifications. Education: BSc/HND in Computer Science, Software Engineering, Industrial IT, or a related technical discipline. Certifications (Desirable): ISTQB Advanced, ITIL Foundation, Lean Six Sigma, or Certified Information Systems Auditor (CISA). What we offer A company culture based on respect, transparency, and equality. Flexible work ...

rollout. Person specification Essential Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence … restructuring a service desk function, rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement ...

seeking a Service Senior Consultant to join our Cloud Advisory capability. You will lead the design and delivery of enhanced service management capabilities, driving ITIL v4 alignment, automation, and hybrid/multi-cloud strategies. The role emphasizes client-facing delivery, proposals, and capability development within a global transformation practice. Hybrid ...