1 to 25 of 622 ITIL Jobs in the UK excluding London

Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical More ❯

written. A strong commitment to customer service and team collaboration. Preferred Qualifications (Nice to Have): Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (e.g., VMware, Hyper-V). Benefits Private Medical Insurance (PMI) We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring More ❯

clear business outcomes. A proactive, data-driven approach to problem solving, with a focus on stability, security, and scalability. Awareness of IT governance, compliance, and best practice frameworks (e.g. ITIL, ISO 27001). SSL Certificates (advantageous) Why You’ll Love It £50,000 – £55,000 base salary. Join a trusted national brand with a stable and forward-looking IT strategy. More ❯

a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple More ❯

years' experience working in cloud environments, with a particular focus on Microsoft Azure. You should hold a Microsoft Certified: Azure Administrator Associate (AZ-104) qualification, as well as an ITIL v4 Foundation certification. Hands-on experience with a broad range of Azure services is essential. This includes working with Virtual Machines, Azure Storage, Networking, Active Directory, Key Vault, Security Center More ❯

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

Service desk/desk side, customer service, and support experience with problem solving involving hardware. Certification requirements • Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Education requirements • Total: 3-4 years of University education post High school (B.Sc. or Diploma More ❯

review and improve internal processes to drive efficiency and performance. Manage relationships with third-party suppliers, monitoring their performance and resolving issues promptly. Support alignment of delivery processes with ITIL and Mitel's internal frameworks and standards. Requirements: Proven experience in service delivery management, project management, or a similar role within a fast-paced environment. Strong understanding of IT service More ❯

have the chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

certification. Microsoft 365 Certified: Enterprise Administrator Expert. Experience with Azure DevOps, App Services, or containerized environments (Docker/Kubernetes). Exposure to Intune device management and conditional access policies. ITIL Foundation certification. Personal Attributes Analytical mindset and proactive problem-solver. Strong communication skills with both technical and non-technical staff. Excellent time management and prioritisation. Passion for continuous learning and More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive More ❯

management, IT operations, or technology delivery, preferably in the banking or financial services sector. Proven experience managing enterprise-scale releases in a regulated financial services environment. Strong knowledge of ITIL, release governance, and change management frameworks. Experience with ITSM tools (e.g., ServiceNow), CI/CD pipelines (e.g., Jenkins, Azure DevOps), and enterprise architecture platforms. Excellent leadership, communication, and stakeholder management More ❯

understanding of cybersecurity best practices. Excellent troubleshooting, documentation, and stakeholder communication skills. Desirable: Experience in transport, logistics, or supply chain systems; AWS/Microsoft Certifications; Networking/Security Certifications (ITIL, CompTIA Security+). Benefits: Exposure to large-scale digital transformation projects in a leading logistics organisation. Professional development and training opportunities. Competitive salary and comprehensive company benefits. To apply for More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an More ❯

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

interactive screens, smartboards, AV). Knowledge of safeguarding and data protection in educational settings. Experience with Azure AD, Intune, or other cloud management tools. Relevant IT certifications (CompTIA, Microsoft, ITIL). What We're Looking For A motivated, organised engineer who thrives in fast-paced environments and enjoys supporting users in education. Someone who is committed to high service standards More ❯

e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate More ❯

e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate More ❯

support role. · Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. · Excellent troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. More ❯

planning, and implementing best practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call out More ❯

the senior escalation point for complex user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and … Power Platform, Defender, and ESRI ArcGIS What The Client Is Looking For • Experience managing IT end-user or workplace services within a large or complex organisation • Strong knowledge of ITIL (ITIL 4 preferred) and service management best practice • Track record of improving services using automation, analytics, or modern tooling • Confident communicator able to influence at all levels and manage third More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯