301 to 325 of 443 ITSM Jobs in England

Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great … team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver … Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration and AI-driven service management. Experience ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver … Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration and AI-driven service management. Experience ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

remote access, and MFA authentication tools Diagnose and resolve networking issues (DNS, DHCP, TCP/IP) Log, update, and resolve tickets within the ITSM system, ensuring SLA adherence Escalate complex issues to 3rd line or infrastructure teams where required Assist with IT projects, system upgrades, and hardware deployments Maintain clear … knowledge of Windows operating systems (Windows 10/11) Experience supporting Microsoft 365 and Active Directory Good understanding of basic networking concepts Experience using ITSM tools (e.g. ServiceNow, Jira, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Benefits: Hybrid working model (Birmingham office + remote ...

within a complex enterprise environment. You'll bring: Proven experience leading Major Incident Management or Command Centre teams. Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL. Experience managing high-severity incidents across enterprise infrastructure and business-critical applications. Excellent leadership, stakeholder management, and decision-making skills under pressure. ...

third-line technical support and escalation assistance. Participate in major incident management and root cause analysis. Maintain accurate records within the IT Service Management (ITSM) platform. Act as a permanent member of the Technical Change Board. Provide occasional out-of-hours support for critical incidents and upgrades. Project Delivery Support ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National * Has not been outside ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Possesses SC clearance with a minimum of 6 months remaining Be a sole UK National Has not been outside ...

Sector/Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue … dependencies. Define user-focused request catalogue items and fulfilment workflows. Document approvals, fulfilment processes and service level requirements. Help establish practical and measurable service standards. ITSM Implementation Support Produce implementation-ready documentation, data templates and user stories. Support testing, data migration and defect resolution activities. Work with implementation teams ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

Aligns ITIL‐based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional … escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global ...

Aligns ITIL‐based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes.## Key Responsibilities* Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional … escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows.* Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook.* Global Service Performance & Governance: Oversee global ...

fully configured and delivering actionable recommendations. You will review configurations, workflows, and integrations, produce a detailed report with prioritised opportunities, advise on ITSM best practices, and collaborate with IT leadership. #J-18808-Ljbffr ...

with clients, sales and delivery teams to map requirements, create comprehensive service elements, and shape offerings that combine cloud services, architectures, and SIAM/ITSM frameworks. You will facilitate workshops, coach teams, and ensure commercially competitive solutions while staying ahead of emerging security trends and #J-18808-Ljbffr ...

contract position in Central London. The role involves BAU operational support with a focus on network security technologies, particularly firewalls. Responsibilities include managing ITSM tickets, implementing firewall rules, and collaborating with teams. Candidates should have hands-on experience with Fortigate, Check Point, and Palo Alto firewalls. The role requires being ...

environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system performance and drive continuous service improvement. #J-18808-Ljbffr ...

with a focus on delivering enterprise-scale solutions. The consultant will lead workshops, define strategies, design architectures and build telemetry pipelines while integrating with ITSM, AIOps and related platforms. #J-18808-Ljbffr ...

complex Linux issues, deploy new technologies, pilot PoCs, and manage end-to-end technical projects with cross-functional collaboration. A proactive mindset and strong ITSM/DevOps exposure are essential. #J-18808-Ljbffr ...

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues and driving improvements ...

level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. The QDC Portfolio Obsolescence Manager will be accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed … estate. Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact. Working knowledge of ITIL and ITSM practices, particularly IT Asset Management, Service Configuration Management, Change Enablement, Incident Management, Problem Management, Risk Management, Knowledge Management, and Continual Improvement, including how configuration ...

ServiceNow & ITAM Platform Architecture Design and govern ITAM solutions using ServiceNow and related platforms. Lead architecture decisions for HAM, SAM, CMDB, Discovery, Procurement, and ITSM integrations. Define scalable integration patterns between asset repositories, procurement systems, ERP platforms, discovery tools, and cloud environments. Ensure data quality, integrity, and consistency across … Skills Extensive experience in IT Asset Management architecture and governance. Strong knowledge of: ServiceNow HAM Pro ServiceNow SAM Pro CMDB Discovery and inventory platforms ITSM processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. Industry Knowledge ITIL ...