276 to 300 of 305 ITSM Jobs in England

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Position Overview You will shape ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...

demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting … role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards ...

Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop and mobile device issues. Escalate complex incidents where required and keep users informed throughout Work closely with … Helpdesk or Desktop Support role. Strong troubleshooting skills across hardware, software, and end-user devices. Excellent customer service and communication skills. Experience working with ITSM tools and incident management processes. Ability to prioritise workloads and perform effectively in a fast-paced environment. Degree, IT qualification or equivalent commercial experience desirable. ...

Odevo AB is seeking a Group Head of IT Service Management who will oversee IT services across markets to enhance operational efficiency. You will lead a high-performing team, ensuring that IT services scale effectively within a fast-growing international context. The ideal candidate possesses extensive experience in IT Service ...

Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes. This is a critical leadership supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue … customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow development, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around 50–70 accounts … customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What's On Offer Permanent position with ...

routing, NAT, etc.) Expand coverage across on-prem, cloud, and hybrid environments Enterprise Integration Integrate Qualys with enterprise tooling such as: Helix (or similar ITSM platforms) CMDB and asset inventory systems Automate workflows using APIs and scripting where applicable Governance & Best Practice Ensure alignment with enterprise security standards and regulatory … Environments (Desirable) Knowledge of cloud platforms (AWS, Azure, GCP) Experience with cloud agent deployments and cloud-native scanning Integration & Automation Experience integrating Qualys with: ITSM tools (e.g., ServiceNow) APIs and scripting (Python, PowerShell, etc.) Familiarity with automation and orchestration practices What you'll get in return Flexible working options available. ...

Lead Key Responsibilities Own and drive the overall systems transformation roadmap and delivery approach. Lead the coordination of transformation activities across CRM, ERP and ITSM platforms. Establish effective governance, decision-making forums and reporting structures. Work closely with architecture, product, business and delivery teams to ensure alignment. Identify and manage … integrated business systems environments. Experience working with platforms such as Microsoft Dynamics 365, ServiceNow and NetSuite . Strong understanding of how CRM, ERP and ITSM platforms support end-to-end business processes. Experience operating across architecture, product, business change and delivery functions. Demonstrable success managing complex stakeholder groups and driving ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

solution architecture across ServiceNow platform delivery, from design through to implementation Contributing to platform structure, data models and integration approaches Providing technical leadership across ITSM, ITOM, SecOps and related workstreams Working closely with delivery teams to ensure good development practices and scalable solutions Collaborating with stakeholders to translate business requirements … clearance Strong ServiceNow experience in a technical leadership, senior developer or architecture capacity Good knowledge of core ServiceNow modules such as ITSM, ITOM, SecOps or SPM Experience working with integrations (REST, SOAP, MID Server, external tools) Ability to work with both technical teams and stakeholders Desirable Exposure to public sector ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations with cloud … projects across complex enterprise environments Produce solution designs, architecture documentation and technical standards Required Experience: Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations with cloud … projects across complex enterprise environments Produce solution designs, architecture documentation and technical standards Required Experience: Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms ...

solutions function Leading the design and implementation of AI‐driven IT operations, automation and orchestration platforms Delivering solutions across AIops, ITOM, ITSM and ITIL environments Overseeing integration of Agentic AI and intelligent automation across enterprise infrastructure Managing and developing a global team of approximately 40 consultants and operational specialists Supporting … following technologies is advantageous: AIops and enterprise automation frameworks Workflow orchestration platforms (Airflow, Argo, Prefect) Configuration and automation tools (Ansible, Salt, Puppet) ITSM and ITOM platforms Event-driven automation and runbook-as-code approaches Messaging technologies such as Kafka and RabbitMQ #J-18808-Ljbffr ...

password resets, account unlocks, software access requests, and knowledge-based troubleshooting. We will have you integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems. We will have you implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms. We will have you own feature delivery from solution design … work across the full product lifecycle to deliver scalable and secure AI-enabled support solutions for enterprise users. Technologies AI API Backend Frontend Support ITSM JIRA Java LLM Python REST RBAC ServiceNow Slack Web Zendesk NodeJS Fullstack More We are seeking a Senior Full-Stack AI Engineer to help ...

recruiter directly. Position Overview You will play, as a Senior ServiceNow Developer, a vital role in configuring and customising the ServiceNow platform for ITSM, ITAM, ITOM, GRC modules within ServiceNow. You will develop high quality, upgrade safe solutions using scripting only when required, adhering to ServiceNow standard best practices. … automated testing framework, participating in code reviews, pair programming and UAT defect resolution Your skills and experience ServiceNow Implementation Experience ServiceNow in-depth ITSM product knowledge is required, ITOM (Discovery/CMP/Service Mapping), GRC, IRM Proficiency with ServiceNow Development such as scripting, Flow designers (low code, no code ...

helping evolve how the platform supports the wider business. Role Responsibilities Design, develop and implement solutions across the ServiceNow platform, with a focus on ITSM and CSM, while continuously enhancing and optimising existing functionality to ensure performance, stability and scalability. You will work closely with stakeholders across the business … while collaborating with cross-functional teams to deliver high-quality outcomes. Key Requirements Proven experience as a ServiceNow Developer Strong hands-on expertise across ITSM and CSM modules ServiceNow Certified System Administrator (essential) ServiceNow Certified Application Developer (preferred) Experience with scripting, integrations and platform customisation Strong problem-solving skills ...

ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have a strong background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Leading ServiceNow architecture design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Strong ServiceNow ITSM, plus 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise ...

multi-vendor environments including Fortinet, Cisco Meraki, and Palo Alto Ensure high levels of network performance, availability, and reliability Maintain detailed documentation and update ITSM/ticketing systems (e.g. ServiceNow) Collaborate with internal teams and support knowledge sharing across the wider technical function Support customers in mission-critical environments , ensuring … networking Firewalls and network security Wireless networking and SD-WAN technologies Hands-on experience with FortiGate, Cisco Meraki, and Palo Alto Experience using ITSM platforms (ServiceNow desirable) CCNA certification (essential) CCNP certification (highly desirable ...