476 to 500 of 880 ITSM Jobs in England

Essential Criteria: Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations. Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture. Demonstrated ability to build strong data governance, reporting, and insight capabilities. Experience designing multi-geography operational frameworks, policies, and risk ...

Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world’s leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between ...

casesDomain & Industry DepthDevelop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticalsTranslate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverageProactively identify and standardize high-value ...

uncertain and following data handling requirements. Hands-on experience building dashboards in Tableau/Power BI/Looker (or similar). Experience working with ITSM tools (e.g., ServiceNow or similar) and understanding incident/change/problem concepts. Strong data storytelling skills; ability to translate operational findings into practical improvements. ...

Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between ...

ServiceNow to own the platform architecture, governance and roadmap and align with enterprise strategy. You will define the target architecture for CMDB/CSDM, ITSM, CSM, FSM and ITOM and drive integration, data governance and intelligent automation. You will lead architecture governance across delivery teams, partner with operations, customer experience ...

offers a hybrid Enterprise Architect role focused on the ServiceNow platform. You will own the platform architecture, governance and roadmap for CMDB/CSDM, ITSM, CSM, FSM and ITOM, ensuring a scalable, well-governed service across the organisation. The role requires strong communication with executives and technical teams to drive ...

automation and resilience across multi-tenant environments. Ideal candidates will have UK Sole National DV clearance, experience with Broadcom/VMware suites, ITIL/ITSM processes, and scripting capabilities (PowerShell or Python) to streamline tasks and improve service delivery. #J-18808-Ljbffr ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

Define solution architecture across Microsoft platforms, infrastructure and applications Support migration, integration and modernisation across M365, data, hosting and identity Provide technical leadership across ITSM, networking and wider transformation workstreams Requirements An independent consultant Strong Solution Architect/Technical Lead experience across a broad Microsoft environment Experience spanning M365, application ...

range of change initiatives Certifications: • Certified Implementation Specialist (CIS) HRSD • Certified Technical Architect (CTA) Preferred • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) ITSM or ITOM • Certified Application Developer ...

multi-domain and digital transformation concept demonstrators is highly desirableIn depth understanding of the MOD’s digital transformation programmes is desirableUnderstanding of autonomous systems, ITSM, application of AI/ML technology (to solve problems) is desirable.Clearance Required:Clearance to Start: SCClearance for Role: DVWhat we do for you:At Leidos ...

working arrangement. You will define architecture across Microsoft platforms, drive migrations and modernisation across M365, data, hosting and identity, and provide technical leadership across ITSM and networking within a major transformation program. The role requires an independent consultant capable of navigating a complex, large-scale technology transformation and #J ...

seeking a Client Delivery Manager (CDM) to build strategic client relationships, drive value realization, and manage contract P&L. The role blends ITIL/ITSM expertise with business acumen, focusing on customer success and revenue expansion across remote and hybrid client engagements with travel to sites. You will lead onboarding ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

ServiceNow solutions for enterprise clients. You will translate complex requirements into architectural blueprints and lead governance, performance tuning, and security efforts across IRM, SecOps, ITSM, ITOM, and CSM modules. Architect and oversee integrations via REST, SOAP, JDBC, and MID Server, guiding agile teams and ensuring high-quality deployments while staying ...

systems. The role emphasises AI/GenAI capabilities, NowAssist, and a strong telco backdrop. You’ll engage stakeholders, shape architecture, and guide delivery across ITSM, ITOM, and CSM in a complex telco #J-18808-Ljbffr ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such as Office 365 and Teams AVD Active Directory Azure AD Microsoft … file serving etc.) Experience with printing in a network environment Affinity with technology and computer systems Hardware experience. Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

resolve complex issues, completing root cause analysis and applying lasting fixes where possible. Prioritise, manage, and resolve incidents, requests, and problems through the ITSM platform. Monitor support queues to ensure timely responses, resolutions, and user communication. Coordinate escalations with internal specialists or vendors as needed. Maintain accurate ticket updates, documentation … wireless networking. Experience supporting Microsoft Azure services. Experience with ERP systems, preferably Epicor. Experience with VoIP and unified communications platforms. Experience using ITSM/ticketing platforms such as Freshdesk. Strong troubleshooting and root cause analysis skills. Preferred Certifications CompTIA A+, Network+, or Security+ Microsoft Endpoint Administrator or Modern Desktop Administrator ...

device configuration, endpoint management, and mobile device management. Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base … high‐volume environments. Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices. Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices. Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## What you’ll bring* Solid experience in supporting, configuring, and enhancing **enterprise or mission‐critical applications**, ideally within telecoms, control … environments (e.g. AWS).* Exposure to MCX/MCPTT, control‐room platforms, or emergency services communication systems.* Familiarity with Jira Service Management or other ITSM tooling.* Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools.* Exposure to DevOps or CI/CD practices.* Industry certifications (e.g. ...