51 to 75 of 883 ITSM Jobs in England

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment ...

planned operating budget. You will contribute to the definition of new products and services with the product teams. ABOUT YOU Experience in IT Service Management and operational activities, including service provider steering. Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. Service and customer experience oriented. Demonstrated ...

planned operating budget. * You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* * Experience in IT Service Management and operational activities, including service provider steering. * Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. * Service and customer experience oriented. * Demonstrated ...

planned operating budget. * You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* * Experience in IT Service Management and operational activities, including service provider steering. * Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. * Service and customer experience oriented. * Demonstrated ...

/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.The following technical skills would be beneficial:Understanding of ServiceNow or related ITSM toolWindows-based Applications experienceAdvanced SQL skills in SQL Server and knowledge of SSRSActive DirectoryUnderstanding of operating systems, cloud platforms and basic programming integrationsExperience of Dynatrace ...

with specialist support teams for resolution Adhere to customer’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

willingness to learn. Commercial experience in a corporate IT support environment, ideally within a 1st or 2nd line support role. Experience working with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management, or similar. Familiarity with cloud-first Microsoft environments and exposure to ITIL practices. Experience within a regulated industry ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

leading IT Operations rather than purely operational IT support. Experience delivering significant technology and operational change within complex transformation programmes. Strong knowledge of IT service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce ...

Windows Server virtualisation (VMware vSphere/vCenter, Hyper‐V, or Nutanix) and automation (Ansible, PowerCLI). Security baselines (e.g. CIS) and system‐hardening/ITSM compliance experience. Qualifications & Certifications Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Typically 4–8+ years in Windows ...

Technical Support functions. Demonstrable success improving service quality, operational performance and customer satisfaction. Excellent people management and coaching skills. Strong understanding of IT Service Management processes, including Incident, Problem, Change and Major Incident Management. Experience managing escalations and engaging with senior client stakeholders. Good knowledge of Microsoft 365, Azure ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

rather than solely processing access requests. Strong knowledge of Active Directory, LDAP and privileged access management principles. Experience using ServiceNow or a comparable IT service management platform. Understanding of incident, problem, change and vulnerability management processes. Experience supporting production environments, including patching, upgrades and release activities. Strong analytical, troubleshooting ...

REST/SOAP APIs, middleware). Knowledge of IT security principles, data encryption, and compliance frameworks (e.g., GDPR, ISO27001). Strong experience in IT service management (ITIL), change control, and release management. Ability to design and implement scalable, secure, and resilient solutions. Work collaboratively with the internal IT Infrastructure Team ...

business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading ...

across applications, infrastructure, and different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated ...

Scripting or automation skills using Python, Bash, PowerShell or Ansible. Exposure to Azure, AWS, VMware or other virtualised and cloud environments. Familiarity with ServiceNow ITSM and security tooling change and incident management processes. Experience supporting internal and external audits and managing relationships with risk, compliance and assurance teams. Relevant certifications ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT ...

Power Platform RMM and PSA platforms Experience building API integrations and workflow automations. Knowledge of AI platforms and automation technologies. Strong understanding of IT service management processes. Experience implementing governance and change control processes. Excellent problem-solving and analytical skills. Desirable: Microsoft Copilot implementation experience. Azure AI Services experience. OpenAI ...

Operations, or a similar technology-focused environment. Strong understanding of IT asset lifecycle management, including procurement, deployment, inventory management, and decommissioning. Familiarity with IT service management processes and ticketing systems such as ServiceNow, Jira, or similar platforms. Good working knowledge of Windows, macOS, and mobile device environments. Proficiency in Microsoft ...

understanding of different modelling languages. TOGAF certification, with the experience and mindset to adapt and flex approach. Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL), qualified to at least ITIL Foundation level. #J-18808-Ljbffr ...

ecosystem (for example, applying agentic AI and intelligent automation within ServiceNow and other platforms) keeping BCG at the leading edge of service delivery and ITSM practice. Drive adoption and enablement of new features and capabilities across the business, ensuring stakeholders get full value from the platforms they depend on. What ...

supplier relationships. Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions. Managing the ITSM platform, knowledge base, and service desk processes. Supporting the transition of projects into operational support. Coaching and developing team members to enhance technical capability and service ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

equivalent experience. Cloud and networking: Experience managing hybrid infrastructure environments, including AWS, alongside a strong understanding of networking and security. Service management: Knowledge of ITSM principles, disaster recovery, business continuity and infrastructure resilience. Project delivery: Experience delivering infrastructure improvements, technology transformation projects and managing major incidents. Stakeholder management: Experience working ...