626 to 650 of 883 ITSM Jobs in England

service management practices and support wider business transformation. Key responsibilities include: Leading Technology Operations across infrastructure, cloud, networks, applications and data platforms Improving IT Service Management processes, including Incident, Problem, Change, Release and Service Level Management Establishing stronger operational governance, controls, reporting and performance measures Improving service availability, resilience … technical background across IT Infrastructure, Networking, Cloud, Applications and Service Management Proven experience improving or transforming underperforming technology operations functions Strong knowledge of ITIL, ITSM, Incident, Problem, Change, Release and Service Level Management Experience managing complex, business-critical technology environments Ability to establish effective governance, operational controls and measurable service ...

ITSM Engineer - Freshservice 3 Month Contract | Hybrid | London, Leeds or Manchester |£400 p/d Outside IR35 I’m currently working with a leading UK media and entertainment organisation who are looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract. … role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisation’s IT Service Management platform. You’ll be working closely with the ITSM Product Manager, taking ownership of the administration, optimisation and continuous improvement of a Freshservice ITSM/ ...

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational strategy … Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth. Promote ...

Skills: Proven ability to lead and manage IT service teams, driving high performance and customer satisfaction. Service Management Expertise: In-depth knowledge of IT service management frameworks (e.g., ITIL) and experience in implementing best practices within an IT service environment. Analytical Mindset: Strong analytical skills with the ability to make … levels. Technical Understanding: A good understanding of IT infrastructure, cloud technologies, and the operational requirements of IT support teams. Technical Expertise: IT Service Management: Strong background in IT service delivery and management, with experience in ITIL or other service management frameworks. Incident and Problem Management: Hands-on experience managing incident ...

peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scannersWorking Knowledge of IT Service Management (ITSM) software (ServiceNow)Excellent customer interface and customer service skillsSome flexibility with working hours when neededFull UK Driving LicenseSC Cleared or required to undertake SC ClearanceAbout ...

Skills, Knowledge & Expertise Demonstrated experience in application coding – making changes or bug fixing to an application code base Experience with common IT Service Management (ITSM) tooling such as ServiceNow, Zendesk, PagerDuty and/or Jira Service Desk Experience working with agile methodologies and agile ways of working Experience with incident ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Account Executive for its Service Cloud team in the UK. The role focuses on Agentforce Voice, Digital Engagement, and Service across Contact Centre, ITSM, and HR Service, with emphasis on growth with existing customers. The ideal candidate demonstrates success in quota-carrying software sales, strong account planning, discovery, and solutioning ...

propositions, and collaborate with cross-functional partners to close high-impact deals. The role requires quota-carrying software sales experience, familiarity with contact centre ITSM or HR service software, and strong account planning skills. #J-18808-Ljbffr ...

Aztec Group is seeking an Associate in Enterprise Applications to support Ivanti Service Manager, manage incidents, service requests and data, and assist with broader ITSM tasks. You will work under supervision to maintain platform stability and contribute to improvements across the Enterprise Applications portfolio. The role focuses ...

Salesforce’s Service Cloud team seeks an Account Executive to drive growth across Contact Centre, ITSM and HR Service with emphasis on Agentforce Voice and Digital Engagement. You will manage high-impact enterprise opportunities from discovery to close. You will collaborate with cross-functional teams and partners to craft compelling ...

Business Development Representative - IT Services Location: Reading, Berkshire - Office-based Type: Permanent, Full-time Salary: £26,000-£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals. Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service. Developing and providing regular IT Service reporting ...

support of sales efforts as and when requiredQualifications7+ years of experience in direct/field sales with SaaS solutions (B2B environment)Sales experience with ITSM products is a strong advantageExperience in identifying, developing, negotiating, and closing large-scale technology dealsExperience in presenting a technology suite of products within an existing ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management, IT Service Management, IT Operations Management, CMDB, Security Operations, Integrated Risk Management, integrations, and data migration. Key Responsibilities Own end-to-end solution architecture across TSM, TSOM … ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities Translate business requirements, process designs, and fit-gap outcomes into scalable ServiceNow solution designs and implementation roadmaps Define the platform blueprint, application boundaries, integration patterns, data flows, security model, and non-functional requirements Design telecom service management ...

Security, Infrastructure, Data, PMO, and senior stakeholders to deliver secure and cost-effective technology change. The role requires extensive experience in enterprise applications and ITSM, with a focus on supplier governance and budget #J-18808-Ljbffr ...

role involves configuring network equipment, performing planned changes, reviewing capacity, and maintaining detailed documentation. A strong background in Cisco, Avaya, and cloud platforms, plus ITSM awareness, is preferred. #J-18808-Ljbffr ...

Kubernetes and GPU/AI hosting. You will set standards, define change control, and lead the new Network Engineering team, partnering with Engineering and ITSM, with global coordination across EMEA and APAC. This technical leadership role requires 7+ years in network engineering, data centre design, and proven staff development. #J ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related ...

many more. We're looking for a HALO Developer where you’ll play a key role in configuring, developing and improving the Halo ITSM platform, supporting both internal operations and external customers. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. A willingness ...

travel to Lincoln on a weekly basis. Desirable: 2–3 years' experience managing an IT Service Desk team. ITIL Foundation v4 certification. Experience using ITSM platforms such as ServiceNow, Ivanti or Jira. Knowledge of workforce planning, call management systems and service desk reporting. Inclusion at XMA At XMA, we believe … Desk Team Leader, People management, IT Support Team Leader, 1st Line IT Support Team Leader, IT Help Desk Manager, Service Delivery, Line Management, IT Service Management, Incident Management, Nottingham, Nottinghamshire, Lincoln ...

responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support) Take ownership of support issues, seeing them through to resolution, and escalating where appropriate Support … Microsoft 365, macOS and Active Directory environments Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery ...

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take ownership … control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue-resolution capability. Excellent stakeholder management, communication, negotiation and influencing skills. Ability to manage ...