601 to 625 of 903 ITSM Jobs in England

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

data analysis methodologies. (Essential) Advanced knowledgeofdata visualisationtools, preferably Power Bi. (Desirable) Knowledge working with SQL queries (Essential) Strong understanding of IT Service Management (ITSM) processes including Incident, Problem, Change and Service Request Management. (Essential) Knowledge of Service Performance Management frameworks, KPIs, SLAs and operational governance. (Essential) Knowledge of data governance ...

focuses on transforming an established service desk, shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

observability landscape - events, metrics, logs, traces - and a clear-eyed view of what AIOps genuinely delivers versus what the marketing says. Enterprise-scale ITSM/CMDB and event management experience. Enough applied ML awareness (anomaly detection, event correlation) to evaluate vendor claims. If this role is of interest and would ...

IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging RedBull's IT service management processes as well as RedBull's overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user's devices and subsidiary/branch ...

grow the team while collaborating with clients and internal stakeholders. You should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

Desk Supervisor – What We’re Looking For: Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner ...

London seeks a Deputy Head of Digital Assurance to lead the Operational delivery of Digital Services, mentoring staff and driving service excellence across ITSM practices. You will manage reporting, communications, process and policy, end-user education and asset management, while ensuring high-quality service outcomes for patients and staff. Flexible ...

looking for You'll have experience in IT asset management, software asset management or licence management, along with a good understanding of ITSM and CMDB tools. You'll be comfortable working with suppliers, contracts and stakeholders across the business, and able to turn asset data into practical recommendations. This role ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification is desirable ...

drive RCA sessions, and coordinate offshore analysis tasks to improve system stability. This early-career role focuses on incident communications, CAPA tracking, and using ITSM practices within a UK FinTech environment, with a hybrid setup and ongoing professional development. #J-18808-Ljbffr ...

A leading IT solutions provider in London is seeking an experienced ServiceNow Architect to lead the architecture and implementation of their enterprise ServiceNow platforms. The ideal candidate will have over 8 years of experience with ...

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects ...

enterprise environments. AppViewX Administration & Engineering Manage and enhance AppViewX platform implementations. Design workflows for certificate automation and lifecycle management. Configure integrations with PKI platforms, ITSM tools, Load Balancers, Web Servers, and Cloud platforms. Support certificate discovery, monitoring, reporting, and compliance dashboards. Keyfactor Command Engineering Configure and administer Keyfactor Command platform. ...

enterprise environments. AppViewX Administration & Engineering Manage and enhance AppViewX platform implementations. Design workflows for certificate automation and lifecycle management. Configure integrations with PKI platforms, ITSM tools, Load Balancers, Web Servers, and Cloud platforms. Support certificate discovery, monitoring, reporting, and compliance dashboards. Keyfactor Command Engineering Configure and administer Keyfactor Command platform. ...

record of leading and building technology operations within a large, complex organisation, ideally within local government or the public sector. Strong working knowledge of ITSM principles and modern technology platforms, and a track record of improving service quality and resilience. Experience of managing significant budgets, supplier relationships and workforce planning ...

environment. Reporting to the Head of Production Management, you will lead 21 professionals including four asset-class Team Leads, partnering with Operations, Technology and ITSM to continuously improve service #J-18808-Ljbffr ...

large-scale, business-critical digital services within a complex organisation. Proven accountability for application support, data support and infrastructure operations. Strong background in IT Service Management, service performance and operational resilience. Experience managing a run/operational delivery IT and digital function. Ability to advise and support executive leadership with ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

large-scale, business-critical digital services within a complex organisation. Proven accountability for application support, data support and infrastructure operations. Strong background in IT Service Management, service performance and operational resilience. Experience managing a run/operational delivery IT and digital function. Ability to advise and support executive leadership with ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands‐on experience with ServiceNow (or similar ITSM ...