176 to 200 of 214 Incident Management Jobs in England

resolve incidents, service issues, and user requests Manage and update support tickets, ensuring effective diagnosis and resolution Follow documented runbooks and operational procedures Support incident management for high-priority or critical services Contribute to continuous improvement activities to reduce operational issues Work closely with engineers, platform teams … environment At Senior and Lead levels you will also: Lead or support engineers during shift and act as an escalation point Take ownership of incident coordination and operational decision-making Mentor and support junior engineers Improve operational processes, runbooks, and technical standards Contribute to the overall technical direction ...

high-pressure trading environment Work closely with front-office users, infrastructure teams, and external vendors Support automation, reporting, and operational improvement initiatives Participate in incident management, root cause analysis, and system optimisation Ensure compliance with regulatory and operational requirements Maintain and improve monitoring, alerting, and support processes Required … Profile Strong technical support professional with excellent understanding of Futures markets Comfortable working in a fast-paced trading floor environment Strong communication and stakeholder management skills Able to manage incidents effectively under pressure Experience gained within investment banks, brokerages, or trading firms preferred Due to the high number ...

gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service … combines technical credibility with strong operational leadership. You will ideally have: Previous experience leading or managing IT infrastructure, operations, or support teams Strong people management and coaching capability Experience improving IT service delivery through KPIs, SLAs, and process maturity Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security ...

+ shift uplift About the Role A senior operations role within a secure cloud platform supporting critical UK infrastructure. This role focuses on complex incident management, platform troubleshooting, and operational improvement within a Kubernetes-based environment. Key Responsibilities Own and resolve complex incidents across cloud infrastructure Troubleshoot Kubernetes ...

What This Role Is NOT: Not a pure Operations/Monitoring role. Not a standard SRE role (requires deep networking depth). Not an Incident Management role. ...

Strong experience in operational resilience, technology resilience, or enterprise transformation • Experience delivering AI, automation, or AIOps use cases in large enterprise environments • Strong stakeholder management across technology, governance, and risk functions • Understanding of critical services, incident management, and resilience frameworks • Experience in financial services or regulated environments ...

including delivery of contracted volumes, milestones, and outcomes. This role leads and manages the regional Client Success function, with direct line management of Client Success Directors (CSDs). The CSMD holds full P&L responsibility for Client Success within the region, including services revenue, cost control, and margin performance. … Client commitments. This role does not own sales targets for new scope outside existing contracts but is a critical partner to Sales and Account Management leadership in enabling sustainable account growth. Key Responsibilities Regional Leadership & P&L Ownership Own the regional Client Success P&L, including: Services revenue Delivery ...

event readiness checks and supporting documentation * Coordinate service improvements to expand the IT service catalogue and support sales opportunities * Collaborate closely with the event management team to coordinate requirements according to the established timeline and planning framework 2. Event Delivery * Act as the on-site technology point of contact … event technology coordination process * Maintain documentation, readiness checklists and review templates * Ensure consistent application of standards across events Core competencies Stakeholder and Customer Management - builds trusted relationships and manages expectations across customers, Sales, Technology and AMP Service Coordination and Accountability - coordinates end-to-end delivery and ensures clear ownership ...

audits, incidents and risk assessments into practical, business as usual enhancements. This work ensures faster detection and response, greater organisational readiness, and more resilient incident management processes. Responsibilities include: Lead continuous improvement - develop and implement a structured, continuous improvement roadmap to enhance the University's cybersecurity maturity over … cyber risks, ensuring continuous reduction of vulnerabilities across systems and processes enabling and influencing executive risk decision making. Lead on internal exercises and post incident reviews - Lead lessons learned activities, ensuring root causes are addressed and translated into practical, proportionate improvements. Accountability for ensuring organisational learning is embedded. Establish ...

cyber threats and adopting the best possible security practices. You will be able to demonstrate you are well versed in dealing with Cyber Security incident management/responses and mitigating the risks. You will have proven experience in SIEM, Anti-Virus, Vulnerability management, Data Loss Prevention ...

cyber threats and adopting the best possible security practices. You will be able to demonstrate you are well versed in dealing with Cyber Security incident management/responses and mitigating the risks. You will have proven experience in SIEM, Anti-Virus, Vulnerability management, Data Loss Prevention ...

cyber threats and adopting the best possible security practices. You will be able to demonstrate you are well versed in dealing with Cyber Security incident management/responses and mitigating the risks. You will have proven experience in SIEM, Anti-Virus, Vulnerability management, Data Loss Prevention ...

Security Assurance Coordinator +2 months +SC/DV cleared role +Hybrid working +Inside IR35 Skills: +SAC +MOD experience +Security Incident Management policies At least 5 years demonstrable experience operating in a Security Assurance Coordinator type role and gaining Accreditation for novel system/network architectures. Detailed knowledge ...

hardware support experience Application packaging and deployment experience Client development/support background Previous Pharmaceutical or Biotech industry experience preferred Strong troubleshooting and incident management skills Responsibilities Provide Level 2 or Level 3 application and infrastructure support Support and maintain Active Directory environments Troubleshoot application, hardware ...

clearly demonstrate experience with: Leading medium-to-large delivery teams Managing interdependencies across teams or suppliers Budget ownership and financial accountability Major incident management and service recovery Delivery recovery/success planning Strong people leadership and mentoring Agile delivery within complex environments This is not a coordination role ...

improvements in fulfilment performance, SLAs, and exception handling using data Ensure data quality and system integrity across orders, inventory, and reporting Support live operations, incident management, and on‐call rotation Communicate complex technical topics simply for stakeholders What You’ll Bring 3–5 years in technical Product Ownership ...

hours technical queries. You'll quickly resolve diverse hardware and software issues across laptops, mobile devices, and meeting room systems. Key duties include incident management, liaising with suppliers, and delivering user training. You'll perform essential system administration, including managing user accounts, maintaining IT assets, and supporting Google ...

post trade processes operate reliably, efficiently and with strong operational control Support the trading operations team, setting clear standards for performance, operational resilience, incident management and continuous improvement Ensure trading operations run in line with regulatory expectations including CASS MiFID II and COBS, maintaining strong books and records ...

Digital Edge and Cyber Security platforms within a banking environment. The role focuses on securing and optimizing web infrastructure through Akamai CDN, WAF, Bot Management, SSL/TLS, Edge Load Balancing, and traffic routing technologies. The ideal candidate should possess strong expertise in networking, cybersecurity, edge computing, web application … based on application requirements while ensuring security compliance. Monitor, alert, and troubleshoot security threats, system errors, and performance issues. Support production and pre-production incident management and resolution. Collaborate with application and infrastructure teams to reduce attack surfaces and improve platform availability. Provide technical debugging support across Akamai ...

across:Operational Resilience Product Owners/Squad LeadsProactive Resilience & Innovation ConsultantsScenario Testing SpecialistsAI Leads - Operational Resilience Use CasesResilience Data, Metrics & Insights SpecialistsLessons Learned & Knowledge Management ConsultantsCTO/Technology Integration LeadsService Chain Mapping & Dependency SMEsTechnology Resilience Vulnerability SMEsProgramme Governance & Regulatory Readiness ManagersRoles span senior consultant, specialist, data and PMO profiles … services or other highly regulated environmentsExperience across technology, infrastructure, architecture, SRE or resilience-adjacent rolesPractical exposure to Operational Resilience, Service Resilience, BC/DR, incident management, scenario testing and/or technology riskExperience working within complex, enterprise-scale service estates with multiple dependencies and suppliersComfortable operating in global ...

across:Operational Resilience Product Owners/Squad LeadsProactive Resilience & Innovation ConsultantsScenario Testing SpecialistsAI Leads - Operational Resilience Use CasesResilience Data, Metrics & Insights SpecialistsLessons Learned & Knowledge Management ConsultantsCTO/Technology Integration LeadsService Chain Mapping & Dependency SMEsTechnology Resilience Vulnerability SMEsProgramme Governance & Regulatory Readiness ManagersRoles span senior consultant, specialist, data and PMO profiles … services or other highly regulated environmentsExperience across technology, infrastructure, architecture, SRE or resilience-adjacent rolesPractical exposure to Operational Resilience, Service Resilience, BC/DR, incident management, scenario testing and/or technology riskExperience working within complex, enterprise-scale service estates with multiple dependencies and suppliersComfortable operating in global ...

govern enterprise-scale distributed systems with embedded AI capabilities. Architect and evolve agent orchestration platforms. Own observability, reliability, security, scalability, performance, and cost management (FinOps). Ensure platforms are production-ready, secure, auditable, and compliant. Partner with CTOs and senior leadership on AI architecture strategy and roadmaps. Define long … entire software engineering lifecycle. Integrate SRE, SLOs, DevSecOps, Software Engineering, and Observability into a unified AI platform model. Define reliability targets, operational metrics, and incident-management practices. Ensure operational excellence and continuous compliance. Own end-to-end AI lifecycle including model and agent selection, deployment, monitoring, governance, versioning ...

Support Engineer Central London (Hybrid/Field-Based) Salary: circa £50,000 plus benefits A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK. Reliable connectivity and smart building technology are mission-critical to their success-so they rely … part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service. Key Responsibilities Support & Incident Management Take ownership of on-site fault tickets from diagnosis through to resolution Work closely with escalation teams when required Deliver a high-quality ...

join a high-performing team supporting a prestigious international financial environment. Key responsibilities: Day-to-day Data Centre operations (installs, decommissions, moves, changes) Change & incident management with SL click apply for full job details ...

Routers, Switches, Firewalls & load balancers Experience with MMR, MDF/IDF, cages & shared DC environments Basic WAN/LAN, cloud & OS upgrade knowledge Incident management & stakeholder communication skills Flexible for travel, emergency support & after-hours work Additional requirements: Own laptop, hotspot & PPE; comfortable supporting installations and migrations, including ...