201 to 225 of 277 Incident Management Jobs in England

bulk updates using SQL and internal support tools. Escalate software defects and complex technical issues to development teams with clear supporting evidence. Support incident management activities, ensuring issues are owned through to successful resolution. Work closely with operational, technical, and client-facing teams to deliver high levels ...

environment where service availability is paramount. Skills & Experience Previous experience in a 2nd Line Infrastructure Support, Service Desk or NOC role. Strong troubleshooting and incident management skills. Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365. Experience supporting cloud-based infrastructure and backup solutions. Previous ...

excellent chance to join a growing business and gain skills from the ground up. Role Answering service support phone calls Logging tickets in our Incident Management tool Responding to tickets and analysing logged data to identify recurring problems. Initial diagnosis of hardware and software faults Coordinate with Sales ...

role: Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies Administer Microsoft 365 services including Exchange Online, Teams, and user management Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues. Support Microsoft Teams (chat, meetings, calling, and team …/channel management) Assist users with Microsoft Word, Excel, and PowerPoint issues Provide desktop support across Windows 11 environments Deliver remote support using tools such as Quick Assist. Log, update, and resolve incidents through an IT service desk/ticketing system Support mobile devices (iOS/Android), including Outlook ...

role: Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies Administer Microsoft 365 services including Exchange Online, Teams, and user management Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues. Support Microsoft Teams (chat, meetings, calling, and team …/channel management) Assist users with Microsoft Word, Excel, and PowerPoint issues Provide desktop support across Windows 11 environments Deliver remote support using tools such as Quick Assist. Log, update, and resolve incidents through an IT service desk/ticketing system Support mobile devices (iOS/Android), including Outlook ...

Operations team for BAU Produce detailed, high quality documentation of the delivered work Be a key escalation point in the event of Security and Incident Management in relation to ICT Consultancy environments. This may require activities outside of typical working hours. Escalation point for ICT Technology support cases ...

facilities, and critical infrastructure to ensure high availability and operational resilience. Administered and supported Active Directory, Remote Desktop Services (RDS), Azure AD, and identity management solutions, including MFA and federation technologies. Developed and maintained PowerShell automation scripts for provisioning, configuration management, reporting, and operational efficiency. Supported Windows Server … VMware, and Hyper-V environments, ensuring stable and secure infrastructure services. Managed enterprise patching and endpoint management using MECM/SCCM, Intune, and WSUS. Administered cloud access and identity platforms, maintaining secure authentication and access controls across hybrid environments. Coordinated with internal teams, third-party suppliers, and stakeholders ...

Register of all active and completed analytical work. e. Monitor risks, issues and dependencies relating to analytical projects and escalate as required. 2. Stakeholder Management & Communication a. Act as a key link between technical teams and operational/clinical stakeholders. b. Translate analytical requirements into structured project briefs. c. … development of analytical policies, templates, standard operating procedures and guidance. c. Identify and lead improvement initiatives that enhance organisational analytical maturity. 5. Data Asset Management and monitoring a. Responsible for maintaining the data asset register. b. Ensuring the correct classifications are in place. c. Auditing of access and audit ...

summary Digital Operations & Service Management sits within the Technology, Digital and Data Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Technology, Digital and Data Directorate vision is to deliver the best care … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations & Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels ...

scale Windows, VMware, Azure, and backup environments across a complex multi-site estate. You'll take ownership of patching, backup operations, virtual machine lifecycle management, infrastructure changes, and technical escalations, playing a key role in maintaining the availability, security, and performance of critical customer environments. The Role … lifecycle activities Support and remediate Veeam backup and recovery operations Implement infrastructure changes and contribute to CAB processes Resolve technical escalations and support major incident response Participate in a shared on-call rota What We're Looking For Strong experience in infrastructure engineering, ideally within managed services Strong experience ...

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with … gateway and tool registry, agentic runtime, evaluation tooling, and the observability layer that makes AI outputs trustworthy at scale. This is a technical engineering management role for a builder-leader. You will lead a team of strong staff and senior engineers through a critical transition: evolving from a Kotlin ...

user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced … Support/Service Desk role. Strong troubleshooting skills across Windows OS and Office 365. Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting ...

Role: We're partnering with a growing SaaS business to hire a Principal Platform Architect to own the design, security, reliability, and operational management of their AWS platform. This is a hands-on leadership role in a lean organisation where you'll shape cloud architecture, modernise a legacy platform … monolith to microservices on EKS. Define standards for containers, runtime environments, observability, tenancy, security, and infrastructure automation. Lead SRE practices including SLI/SLOs, incident management, DR/BCP planning, post-mortems, and operational resilience. Own platform security, secure SDLC, CI/CD pipelines, IaC, and software supply ...

user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced … Support/Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

stored procedures, data models and performance tuning Support and enhance Access and VBA tools used for workflows, reconciliations and reporting Provide production support including incident management, root cause analysis and ongoing system improvements Contribute to the evolution of data platforms, including use of cloud technologies such as Databricks ...

stored procedures, data models and performance tuning Support and enhance Access and VBA tools used for workflows, reconciliations and reporting Provide production support including incident management, root cause analysis and ongoing system improvements Contribute to the evolution of data platforms, including use of cloud technologies such as Databricks ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

system and middleware Provide support for Workday inbound and outbound integration issues, changes to existing integrations, as well as new integrations Provide support for incident management and integration monitoring Perform routine break/fix support and regression testing; support the inbound/outbound interfaces to the system ...

from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

efficiency (CPA reduction)* Increased player lifetime value (LTV) and retention rates* Regulatory adherence across all marketing activities (0% self-exclusion incidents and SLA/incident management)* Faster campaign execution, especially around live events with before and after metrics## ## What You’ll BringYou’re someone who brings:* Proven … operate effectively across multiple markets with varying regulatory requirements* Commercial mindset with a clear understanding of revenue drivers (NGR, ARPU, retention)* Strong stakeholder management* Experience leading transformation and simplifying complex martech ecosystemsAs this is a team management role, we are looking for candidates who can demonstrate they ...

Essential Skills Previous experience in a customer service, helpdesk, service desk, or support role. Strong organisational and administrative skills. Excellent communication and customer relationship management abilities. High attention to detail and ability to manage multiple tasks. Commercial awareness and a proactive approach to problem-solving. Desirable Skills Experience with … ticketing or incident management systems. Knowledge of CRM systems, ideally Microsoft Dynamics. Experience with SAP. Exposure to AV, VC, or technology support environments. What's on Offer Competitive salary dependent on experience. Opportunity to work with international clients. Supportive team environment and career development opportunities. If this Customer ...

Exadata environments Providing BAU operational support alongside complex design and problem-solving Acting as a technical SME and escalation point, including major incident management Supporting team upskilling and knowledge sharing Contributing to cloud and infrastructure strategy and delivery Essential Skills & Experience Candidates must demonstrate strong, recent experience (within … Base Database in OCI Oracle RAC, ASM, AFD, HANFS, TAF Data Guard configuration and support RMAN backup and recovery OEM and OCI Database Management Patching, upgrades, and high availability mission-critical environments Cloud & Infrastructure Strong OCI experience (critical requirement) AWS experience (especially network segregation/security) Linux and/ ...