226 to 250 of 543 Incident Management Jobs in England

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.Key Responsibilities:o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations.o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

governed route from business idea to operationalised IT, supporting intake, risk classification, lane routing, build, test, validation, release, hosting, monitoring and lifecycle management for AI-enabled solutions.The role will define and maintain the technical standards, patterns, guardrails and reusable components that enable Lane 1 citizen-led AI tools … another regulated industry.Software engineering – Strong experience with modern software engineering practices, including architecture, version control, CI/CD, testing, peer review, security scanning, release management and production support.Stakeholder leadership – Experience working with senior business, technology, risk, compliance and control stakeholders to deliver measurable outcomes under policy, control and delivery ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process … emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team Key Responsibilities Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting ...

expectations effectively.Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes.Our offerOpportunities for professional development ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...

infrastructure or platform engineering teamsStrong technical background in Windows and Linux infrastructureUnderstanding of CI platforms, infrastructure as code and infrastructure automationAbility to balance people management, technical decisions and stakeholder communicationExperience improving operational processes, including incident management, change control and on-call practicesTrack record of coaching and developing … engineersClear, pragmatic communication style with ability to engage technical and non-technical audiencesDesirable experience:Experience with inventory or CMDB platforms, Terraform Enterprise, vendor management or service management frameworksWhy join us Highly competitive compensation plus annual discretionary bonusLunch provided via Just Eat for Business and dedicated barista bar30 days ...

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills … Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

mindset continues to guide everything we do.The Role:As Dynamics 365 F&O Platform Engineer, you will own the reliability, performance, security, and lifecycle management of our Dynamics 365 Finance & Operations environment, acting as the technical bridge between the D365 functional/business teams and the underlying Azure infrastructure.You … will be responsible for environment management, deployment governance, platform monitoring, release management, and integration health across F&O and connected systems, ensuring the platform is stable, secure, resilient, and ready to support the business.Here’s a breakdown of what you’ll be doing: Manage D365 F&O environments ...

mindset continues to guide everything we do.The Role:As Dynamics 365 F&O Platform Engineer, you will own the reliability, performance, security, and lifecycle management of our Dynamics 365 Finance & Operations environment, acting as the technical bridge between the D365 functional/business teams and the underlying Azure infrastructure.You … will be responsible for environment management, deployment governance, platform monitoring, release management, and integration health across F&O and connected systems, ensuring the platform is stable, secure, resilient, and ready to support the business.Here’s a breakdown of what you’ll be doing: Manage D365 F&O environments ...

GitOps deployment workflows. Manage cloud networking, connectivity and platform security. Implement platform observability including logging, monitoring, metrics and distributed tracing. Automate platform provisioning, configuration management and operational tasks. Support deployment and operation of identity platform components and supporting services. Implement secure secrets management and certificate lifecycle automation. Configure … compliance with enterprise security, governance and regulatory requirements. Optimise platform performance, scalability and cost efficiency. Develop operational tooling, scripts and self-service capabilities. Support incident management, troubleshooting and root cause analysis. Collaborate with Security, Architecture and Engineering teams to deliver secure platform services. Contribute to platform standards, operational ...

colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis … service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance reports ...

security perimeter, release pipelines, observability, and developer tooling that every engineering squad depends on to ship safely. This is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager.The RoleDelivery & technical leadershipDrive successful delivery of complex, cross … forward.Build strong relationships across product, engineering, security, and business stakeholdersImprove delivery processes and engineering practices within infrastructure and operations - CI/CD, release governance, incident response, and operational readiness Help the team maintain focus on priorities while managing technical debt, security obligations, and day-to-day operational responsibilitiesFoster collaboration ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port ...

cost control. Oversee resource planning, allocation and demand management. Drive continuous improvement initiatives to enhance service quality, efficiency and customer outcomes. Customer & Stakeholder Management Act as a trusted partner to MOD customers and senior programme stakeholders. Lead customer engagement activities and ensure high levels of customer satisfaction. Manage escalations … successful resolution. Identify opportunities to strengthen customer relationships and support future growth. Governance, Risk & Compliance Ensure compliance with contractual, regulatory and security requirements. Lead incident management activities, including reporting and root cause analysis. Support information assurance, security governance and data handling requirements. Maintain alignment with Defence Security Policy ...

order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global teams in APAC and USDrive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insightsOccasional weekend work will … Server environmentsAdvanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issuesWorking knowledge of multiple buy-side or sell-side Order Management SystemsStrong understanding of international equity market mechanics, flows, and settlement processesProven ability to lead multiple projects simultaneously, delivering to deadlinesExpert-level experience with MSSQL ...

area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke ...

role will be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists.What you'll be doing:Lead or coordinate incident managementrelated to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled mannerProvide clear communication to stakeholders during incidents … including business impact, status updates, actions being taken, and next stepsSupport post-incident review, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processesLead the planning and coordination of monthly local changes and bi-annual global releases, ensuring activity is prioritised, governed ...

best practices in internal knowledge bases to help improve team efficiency. Continuously improve and optimize support workflows and processes to enhance team performance.Incident Management Take the lead during critical incidents and outages, managing communication with internal stakeholders and driving resolution.Participate in post-incident reviews to identify root causes … technology-enabled solutions.A genuine interest in technology, innovation, digital transformation, automation, and SaaS solutions, with a passion for continuous learning.Strong communication and stakeholder management skills, with the ability to collaborate effectively across business, tax, and technical teams.Proven ability to work in a fast-paced environment, manage competing priorities, drive ...