301 to 325 of 990 Incident Management Jobs in England

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

will build and lead the team, taking accountability for the availability, security and evolution of the platform desktop service. This is a hands‐on management roles requiring strong technical knowledge of Linux environments. You will stay close to the build pipeline, provisioning tooling and security posture, enabling … career development Managing service performance, including availability, estate health, patching , provisioning and user experience Owning the support model, including service levels, request and incident management and escalation paths Balancing operational demands with planned engineering work and longer‐term priorities Delivering the estate roadmap across image builds, provisioning tooling ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

compliant technology solutions that support core banking operations, digital channels and internal business functions. In a small bank environment, this is a hands-on management role that combines delivery planning, vendor management, application development and day-to-day operational support. Key responsibilities Core Banking Platform Direct oversight … Finastra Equation environments, including patch management, end-of-day (EOD) processing support and environment refreshes. Providing fix on fail support for Equation and IBM Power platform Collaborating with infrastructure teams on Power Systems performance tuning, LPAR management, and backup/recovery (BRMS) performance. Develop or manage delivery (internally ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital … recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. Improve HaloPSA ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

Delivery Lead–Private Markets & Investment AnalyticsApply: London, United Kingdom: Full time: Posted Today: R157236**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations … private markets. Serving foundations, endowments, pension funds, sovereign wealth funds, family offices, and asset managers, IPS delivers investment reporting, performance and risk analytics, data management, and operational support through a blend of Northern Trust proprietary technology and specialist third-party solutions. By integrating data, analytics, and workflows into ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project … operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

postholder is responsible for leading, managing and developing the Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. … leadership across Digital Customer Experience, setting clear strategic direction, performance expectations and service standards, and fostering a customer-centred, outcomes-focused culture. Lead major incident management, coordinating stakeholders and communications, and ensuring post-incident learning drives service improvement. Act as the senior escalation point for complex delivery ...

integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking. Driven by the insights of some 28,000 people worldwide … center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com Department Overview The Service Management team based in London forms part of Shared Services (Operations) and provides oversight of the offshore teams located in Powai, India, as well ...

requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

solutions. Develop and implement self‐healing automation for recurring failures. Service Operations & Support (Managed Services) Provide L2/L3 support aligned with ITIL practices (incident, problem, change management). Participate in on‐call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge‐base articles … debugging, data validation, and optimization; experience with Azure SQL DB or SQL Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g. ...

security risks and ensure compliance with industry regulations. Leads the evaluation and selection of IAM solutions, vendors, and technologies. Maintain working knowledge of access management, directory services, privileged access management, multi-factor authentication and federated identities across applications and services. Collaborates with internal teams and external partners … related field. Advanced degree preferred. Proven experience in technology implementation, including developing, implementing and architecting information systems, and technical architecture experience integrating identity management, access management and access governance software into clients' infrastructure and applications. Microsoft Certified: Identity and Access Administrator Experience in managing organisation identities (standard user ...

security risks and ensure compliance with industry regulations. Leads the evaluation and selection of IAM solutions, vendors, and technologies. Maintain working knowledge of access management, directory services, privileged access management, multi-factor authentication and federated identities across applications and services. Collaborates with internal teams and external partners … related field. Advanced degree preferred. Proven experience in technology implementation, including developing, implementing and architecting information systems, and technical architecture experience integrating identity management, access management and access governance software into clients' infrastructure and applications. Microsoft Certified: Identity and Access Administrator Experience in managing organisation identities (standard user ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

evolve container-based platforms using Kubernetes and Docker Define and maintain platform standards, patterns, and best practices Own Platform Reliability, Security & Performance Lead incident response, root cause analysis, and platform improvements Implement robust monitoring, observability, and alerting strategies Drive security improvements aligned to ISO27001, SOC2, and modern SDLC practices … alerting tools Security & Compliance Practical experience implementing ISO27001 and SOC2 controls Knowledge of OWASP methodologies and secure development lifecycle practices Experience with vulnerability management, PAM, secrets management, and secure access Platform & Operations Excellence Experience running and scaling highly available SaaS platforms Strong understanding of SRE, incident management ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

business and our customers. In the short to medium term, your focus will be on improving operational security capability - enhancing detection and response, incident management, vulnerability management and cloud security operations. As these capabilities mature, you’ll increasingly focus on security engineering and architecture; designing scalable security … this role you will: Manage, build and mature our Security Operations capability (short to medium term) Own and continuously improve security monitoring, detection and incident response capabilities across our cloud, endpoint and SaaS environment. Build, tune, and maintain high-quality detections, reducing alert fatigue while increasing confidence that meaningful ...

focuses on day-to-day operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes. This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service #J-18808-Ljbffr ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Oliver James Group is seeking a Senior Manager/Associate Director to lead cyber incident response advisory and live incident management for major organisations. You will drive incident preparedness, crisis management and resilience, and coordinate response activities with technical specialists. You will lead complex client … engagements, develop senior client relationships, contribute to business development and offer growth within the Cyber Incident Response practice. #J-18808-Ljbffr ...

issues ensuring that the client System Users’ safeguard the confidentiality, integrity, and availability of information by following security standards and guidelines. To maintain the Incident Register, investigate reported incidents and if required inform National Agencies or appropriate Managers with recommendations on corrective measures to prevent a re-occurrence. Main … Connection (CoCo) and Police Digital Services (PDS) Security Assessment for Policing (SyAP) To recommend, review and produce policies and best practice for the ongoing management and maintenance of information security management reporting to and taking direction from the Audit, Assurance and Compliance Board. To assess compliance with ...