326 to 350 of 1,043 Incident Management Jobs in England

focuses on day-to-day operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes. This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service #J-18808-Ljbffr ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Oliver James Group is seeking a Senior Manager/Associate Director to lead cyber incident response advisory and live incident management for major organisations. You will drive incident preparedness, crisis management and resilience, and coordinate response activities with technical specialists. You will lead complex client … engagements, develop senior client relationships, contribute to business development and offer growth within the Cyber Incident Response practice. #J-18808-Ljbffr ...

issues ensuring that the client System Users’ safeguard the confidentiality, integrity, and availability of information by following security standards and guidelines. To maintain the Incident Register, investigate reported incidents and if required inform National Agencies or appropriate Managers with recommendations on corrective measures to prevent a re-occurrence. Main … Connection (CoCo) and Police Digital Services (PDS) Security Assessment for Policing (SyAP) To recommend, review and produce policies and best practice for the ongoing management and maintenance of information security management reporting to and taking direction from the Audit, Assurance and Compliance Board. To assess compliance with ...

team, stakeholders, and vendors, the role supports daily operations, service improvement, cybersecurity, and technology and promoting service desk best practice. Key Responsibilities Service Desk & Incident Management Act as the main contact for IT support, delivering excellent service and resolving incidents and requests within SLAs. Provide first-, second … tools. Deliver workstation deployments, hardware upgrades, OS migrations, and lifecycle refreshes. Deploy, configure, and maintain end-user devices according to organisational standards. Identity & Access Management Administer user accounts, security groups, permissions, and mailboxes across Active Directory, Microsoft Entra ID, and Microsoft 365. Manage onboarding, offboarding, and access changes ...

functions, managing a team, and ensuring the delivery of high-quality SOC services including 1st-3rd line Security monitoring and alert analysis, threat detection, incident management and response, and where required threat hunting services. Your work may include: Run the day to day operations of the 24/… improve the Consolidated SOC Operating Procedures KPIs, SLAs to meet customers requirements provide and appropriate reporting for executive leadership. Collaborate with threat intelligence, risk management, and compliance teams. Ensure 24/7 operational readiness and effective incident response capabilities for the Consolidated SOC Manage the technical and security ...

testing. Improve deployment safety, release readiness and operational readiness for customer-facing digital services. Apply SRE principles pragmatically to improve availability, recoverability, monitoring and incident learning. Strengthen monitoring, logging, tracing, alerting and service-health dashboards across digitally connected workloads. Reduce single points of failure and improve failover, degradation handling … recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. Enable practical AI adoption across ...

large-scale software systems through a blend of software engineering and systems administration. Key responsibilities involve automating operational tasks,improving observability, andcontributing to incident management, while also collaborating with developmentand technologyteams to build more reliable and scalable applications. Join Altium as a Senior Site Reliability Engineer to ensure … Altium Cloud Platforms. Key Responsibilities Understanding how an Altium Cloud Platform works Pioneer improvements in observability, including logging, monitoring, and application performance management (APM), ensuring system reliability and proactive issue detection. Develop and implement reliability frameworks and patterns that standardize and elevate the resilience of our SaaS products across ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury … SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform GovernanceEnsures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards ...

times per month). Essential Skills and Experience AWS and Microsoft Azure: Deep hands-on expertise across both platforms, including architecture, cost management, and security best practices. On-premises/VMware: Proven experience designing and operating hybrid cloud environments. Containers and Orchestration: Expert-level knowledge of Docker and Kubernetes … security-cleared or regulated environments (SC/DV). Relevant certifications (e.g. AWS Solutions Architect, CKA, Azure DevOps Expert). Strong communication and stakeholder management skills, with the ability to present complex technical concepts clearly. Experience contributing to or leading incident management and post-incident review ...

Head of Infrastructure & Service Operations Department: CSG - Business Operations (Audit/Risk/Client Account Management/Finance/Legal/People/Procurement/Property and Facilities/Sales and BD/IT) Employment Type: Permanent Location: Remote - England and Wales Description Lead the Technology Infrastructure That Powers … technology estate. About the Role As Head of Infrastructure & Service Operations, you will own the infrastructure and service operations function, ensuring systems supporting case management, finance, client services, and wider business operations deliver exceptional performance and reliability. Working closely with the CTO and senior stakeholders, you will develop ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … daily operations of a fast-paced, mature Service Desk supporting 400+ end-users. Own the triage process, driving immediate improvements to first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...

going in and out of the SCIFs, as well as providing technical support for the users and HSDN rooms. Assist with any Service Desk incident or request for service regarding software or hardware within the SCIF. Ensure compliance with all Intelligence Community (IC) policies and guidance concerning … user community as appropriate. Provide input to appropriate IT security personnel for preparation of reports to higher authorities concerning information systems. Provide Security Incident Management and Security Architecture assistance, including but not limited to the development and maintenance of technical and administrative processes, methods, procedures, and solutions ...

Identity and Access Management Manager, Hybrid Working, Occasional trips to the office Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity and Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. … actions. Identify new and emerging technologies. Experience Required - Extensive IAM experience including Joiner-Mover-Leaver process design and improvement. Strong understand of Privileged Access Management and Security Information and Event Management (SIEM) platforms. Experience of logging and monitoring solutions Further technical skills to include - SQL, incident management ...

Identity and Access Management Manager, Hybrid Working, Occasional trips to the office Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity and Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. … actions. Identify new and emerging technologies. Experience Required - Extensive IAM experience including Joiner-Mover-Leaver process design and improvement. Strong understand of Privileged Access Management and Security Information and Event Management (SIEM) platforms. Experience of logging and monitoring solutions Further technical skills to include - SQL, incident management ...

play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business … wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager with ...

supporting the firm's engineering, trading, data and corporate technology platforms. The position drives automation, infrastructure-as-code adoption, operational simplification and technology lifecycle management, enabling Platform Engineering to provide stable foundations for application delivery, data platforms, AI workloads and business‐critical services. Main Responsibilities Lead the Platform Operations … team responsible for compute, virtualisation, storage, backup, network services, operating systems, patch management and core infrastructure platforms. Own operational performance, availability, capacity and resilience of infrastructure services across on‐premise, co‐located and cloud‐hosted environments. Establish infrastructure standards, operational procedures and engineering practices that promote automation, repeatability ...

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service-level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end-to-end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … progress, risks, trade‐offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response ...

generating detailed reports for internal and client review Acting as the main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues … Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring … experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. You’ll help design, build, automate and operate the organisation’s enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high‐performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. … World Check verify Applications. Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs. Act as Major Incident Commander during critical outages; lead blameless post‐incident reviews and ensure learnings are institutionalized. Drive automation‐first mindset across incident response, deployment ...