76 to 100 of 179 Incident Management Jobs in the UK excluding London

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software … role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

monitoring and reporting tools to ensure backup success and performance Assist with onboarding new customers and participate in disaster recovery testing exercises Service Desk & Incident Management Handle backup-related incidents and service requests via a ticketing system Investigate common failures and escalate where appropriate Maintain accurate documentation … exposure to backup solutions across Azure, AWS, and Microsoft 365 Assist with protecting SaaS platforms and implementing backup policies Governance & Documentation Follow structured change management processes Contribute to technical documentation, risk assessments, and incident analysis On-Call Participate in a rotating on-call schedule (approx. 1 week ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

CSOC, part of CSOU. The CSOU function provides centralised monitoring and response across NHSE, and the system, which consists of Threat Operations, Protective Monitoring, Incident Management & response and DevOps. The Threat Intelligence function is comprised of four primary functions: Performing intelligence collection, aggregation, analysis and contextualisation of healthcare … raising issues to senior leadership. Act as a quality and audit layer for written Threat Intelligence products. Making Cyber Threat Intelligence (CTI) decisions within Incident Response scenarios and leading in-depth CTI investigations. Act as the escalation tier for cyber threat intelligence tasks within Cyber Security tooling including ...

.NET, and APIs, ensuring production readiness Guarantee high availability, scalability, performance, and security of platform services Advocate best practices for observability, monitoring, logging, and incident management Provide technical mentorship and guidance to DevOps and engineering teams Serve as a key stakeholder in cross-team discussions, influencing platform … both strategic and hands-on technical levels What we need from you Strong experience with C# and .NET Core development Solid SQL and data management skills Proven experience designing and managing CI/CD pipelines (including GitHub Actions) Proficiency in YAML and PowerShell scripting Experience with cloud orchestration ...

tool configuration) i.e. ArcSight within an enterprise SOC. Experience in creation of use-cases, analytics and playbooks. An understanding of cloud Conduct real-time management of securityincidents from detection to resolution. Technical Knowledge within anti-virus, networking, vulnerability management, encryption, Microsoft technologies, Linux. Knowledge of Information Security standards … ITIL based environment. Strong problem-solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Highly desirable: Degree level qualification; preferably in technical, engineering ...

ensuring seamless coordination across data migration, testing, training, operational readiness, and early live support. Establish and manage the EPR Go-Live Command Centre, including incident management, downtime protocols, escalation, and rapid response. Manage complex risks and dependencies, developing robust mitigation and contingency plans. Hold delegated responsibility … knowledge, skills and experience needed Person Specification Qualifications Essential Master's degree or demonstrable equivalent senior-level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline Professional operational service delivery and business management knowledge to degree level or equivalent Advanced project/programme ...

Ensure high availability, fault tolerance, backup, and disaster recovery across multi-region deployments with stringent uptime SLAs. Drive capacity planning, performance optimisation, and lifecycle management for production databases. Reliability & Production Excellence Own production support and incident management for database services, including high-severity incidents in 24/ ...

configuration) i.e. ArcSight within an enterprise SOC. Experience in creation of use-cases, analytics and playbooks . An understanding of cloud Conduct real-time management of security incidents from detection to resolution. Technical Knowledge within anti-virus, networking, vulnerability management, encryption, Microsoft technologies, Linux. Knowledge of Information Security … ITIL based environment. Strong problem-solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Highly desirable: Degree level qualification; preferably in technical, engineering ...

.NET, and APIs, ensuring production readiness Guarantee high availability, scalability, performance, and security of platform services Advocate best practices for observability, monitoring, logging, and incident management Provide technical mentorship and guidance to DevOps and engineering teams Serve as a key stakeholder in cross-team discussions, influencing platform … both strategic and hands-on technical levels What we need from you Hands-on experience in: C# .NET Core SQL Pipeline configuration, creation, management GitHub Actions syntax and workflow creation CI/CD concepts Orchestration Yaml Powershell Azure Administration including Networks, Security Azure CLI and ARM templates Azure ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

setup and user provisioning Act as a visible, approachable on-site IT presence during a period of organisational growth Help establish effective collaboration, document management and information-sharing practices IT Oversight & Supplier Management Act as the internal technology lead and intelligent customer for the MSP Work with … external MSP on licensing, configuration and security controls Manage escalations and ensure issues are resolved effectively Monitor service quality, incident management and supplier performance Identify risks, gaps and improvement opportunities Provide clear updates and reporting to senior stakeholders Support IT governance and cyber security oversight within a regulated ...

setup and user provisioning Act as a visible, approachable on-site IT presence during a period of organisational growth Help establish effective collaboration, document management and information-sharing practices IT Oversight & Supplier Management Act as the internal technology lead and intelligent customer for the MSP Work with … external MSP on licensing, configuration and security controls Manage escalations and ensure issues are resolved effectively Monitor service quality, incident management and supplier performance Identify risks, gaps and improvement opportunities Provide clear updates and reporting to senior stakeholders Support IT governance and cyber security oversight within a regulated ...

environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory/Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft … Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system ...

that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions … ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation ...

that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions … ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation ...

solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management … wider IT team About You Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences Proficiency ...