76 to 100 of 242 Incident Management Jobs in the UK excluding London

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level … paced operational environment Strong team player with a collaborative attitude Experience within a SaaS, technology or IT services environment would be advantageous Knowledge of incident management and problem management processes is desirable Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information Occasional ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

meet SLAs and quality standards Technical documentation maintained and kept up to date Knowledge bases developed to support ongoing service delivery GDPR-compliant data management maintained at all times Input provided into product roadmap and future system enhancements What you'll bring Candidates will demonstrate strong experience across Oracle … environments and application support. Essential experience: Around 5 years' experience with Oracle E-Business Suite R12 Functional knowledge including: Finance Supply Chain (Inventory, Order Management) Project Costing and Billing iProcurement and Purchasing Time and Labour Warehouse Management (including Mobile Web Applications) Experience working with Oracle Fusion Cloud applications ...

multiple disciplines, and can balance operational delivery with compliance and risk management. What You Will Be Doing Managing physical security controls, access procedures, visitor management, and incident reporting across offices and facilities Coordinating security vetting processes, renewals, and record-keeping Acting as ITSO, ensuring security controls are implemented … Serving as designated Data Protection Officer, ensuring compliance with UK GDPR and managing data protection risk Acting as Cyber Security Assurance Coordinator Supporting data incident management, investigation, and reporting Maintaining security policies, procedures, risk registers, and supporting audits and assurance activities Ensuring compliance with relevant STAMP standards, policies ...

Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings. Knowledge of CRM/case management systems, incident management practices, and the ability to create customer-facing documentation from product manuals and release notes. Our offer Opportunities ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

supporting a leading organisation in the search for a Service Delivery Analyst to join their IT Service Management team. 6-Month Contract, Inside IR35 £400-£450 per day Hybrid - Glasgow, Perth or Reading Key Responsibilities: Manage and coordinate service escalations. Track and drive actions arising from incidents, reviews … with business and technical stakeholders. Produce service reporting, KPIs, and performance metrics. Support service continuity, governance, and continual service improvement initiatives. Assist with major incident management and service restoration activities. Skills & Experience: Previous experience in a Service Delivery Analyst, Service Management, or IT Operations role. Strong stakeholder ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

authentication methods (OIDC, federation) Build and support event-driven and messaging platforms Administer managed data services and storage platforms Ensure security, compliance, and vulnerability management across container platforms Provide production support, incident management, and operational automation Support delivery and integration of Power Platform solutions (Power Apps, Power … pipeline development using Azure DevOps Experience working in DevOps-led delivery environments using Kanban or similar workflows Strong knowledge of containerisation and application lifecycle management Experience with service mesh, distributed systems, and event-driven architectures Observability tooling experience (Prometheus, Grafana, Azure Monitor, App Insights) Strong knowledge of cloud networking ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...