Facilities Helpdesk Manager
- Hiring Organisation
- CBW Staffing Solutions Ltd
- Location
- Basildon, Essex, South East, United Kingdom
- Employment Type
- Permanent
experienced people manager with the confidence to lead a busy operation, manage customer escalations and make decisions in a fast-paced environment. Experience & Skills Previous experience managing a Facilities, Maintenance or FM Helpdesk. Strong people leadership and team management experience. Experience working to contractual KPIs and SLAs. Good understanding … Strong problem-solving and decision-making ability. Commercial awareness and an understanding of operational performance. A proactive approach to continuous improvement. Excellent communication and influencing skills. Key Responsibilities Take ownership of the customer experience across the Helpdesk operation. Build and maintain strong relationships with key customers and stakeholders. ...