101 to 125 of 143 Problem Management Jobs in England

users. What you'll be doing Maintaining and supporting IT infrastructure in a secure, on-prem environment Troubleshooting and resolving infrastructure issues (hands-on problem management) Developing and deploying new infrastructure capabilities Monitoring performance and improving reliability/user experience Supporting end-user device build processes Communicating effectively ...

services. Configure and support identity, authentication and access services, including Microsoft Entra ID. Manage core services such as compute, storage, backup, collaboration and endpoint‐management platforms. Implement appropriate monitoring, alerting, security and cost controls across cloud environments. Support the integration of Software‐as‐a‐Service applications with the organisation … including ISO 27001, NIST 800‐53, NIST 800‐171, CmmC, Essential Eight and Cyber Essentials Plus. Maintain effective patching, hardening, privileged‐access and configuration‐management practices. Assist with security assessments, audits and the implementation of agreed corrective actions. Ensure technical changes follow appropriate security and change‐control processes. Resilience ...

team reporting into the Programme Lead Architect Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management and resolution relevant to the solution development Skills You will have strong knowledge of SuccessFactors across multiple modules and experience in working across multiple HR domains on Global projects Excellent communication skills, with the ability to deliver high quality presentations to senior client stakeholders Understands emerging technology ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent-based capabilities within data and analytics platforms* Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics* Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms * Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics * Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

related technologies who can operate across the full data lifecycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

technologies who can operate across the full data life cycle and design enterprise-level data architecture for complex programmes. These include cloud migrations, data management, data virtualisation, lakehouse deployments and the creation of modern data pipelines. You'll put client requirements and industry best practice at the heart … agent based capabilities within data and analytics platforms Producing architectures and designs for complex end-to-end data solutions, including data storage and management, ETL/ELT, reporting and analytics Advising clients on architecture/infrastructure, platform and engineering best practices across data warehouse/data lake solutions ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts … Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant ...

Incident Response capability for a Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure … Security Incident Response workflows. Build workflows covering incident triage, escalation, investigation and case management. Develop evidence management processes and structured incident lifecycles. Align workflows with Cyber Operations requirements, industry best practice and NCSC-aligned incident response processes. Test, refine and optimise workflows to improve operational efficiency. Essential Skills Strong ...

Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists. The SME will provide project leadership and 2ndLine applicationssupportcoordination. The post holder will be a key member … across multiple trusts to extensively support applications Experience of supporting strategic planning and delivery Skills and experience Essential Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications Application incident and problem management skills Excellent systems ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous ...

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable … will work across multiple customer environments, following defined standards and runbooks, while developing breadth and depth across Windows Server, Azure, Microsoft 365 and endpoint management technologies. This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

including weekend activities where required) Track test progress, capture outcomes, and ensure actions are documented Collect and organise validation evidence following tests Documentation & Runbook Management Maintain and update IT recovery plans, procedures, and runbooks Support consolidation of fragmented documentation into standardised formats Ensure documents are version-controlled and accessible … Assist in maintaining IT resilience controls and evidencing compliance activities Support periodic review of TRR-owned controls (e.g. ITSC controls) Track remediation actions through Problem Management or risk systems Provide support for audit and regulatory requests Scenario & Methodology Development Support development of IT recovery test scenarios and scenario ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

Responsibilities Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation‐first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards and operating model. ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Working Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment to inclusive ...

practices -Configure and validate GNME functionality (eg workflows, data capture processes, validation rules) -Facilitate workshops, walkthroughs, and user acceptance testing (UAT) -Support incident and problem management by analysing functional issues and identifying root causes -Contribute to continuous improvement by identifying opportunities to optimise business processes -Produce and maintain ...

involves providing L2/L3 production support, ensuring platform stability, and troubleshooting incidents. This is a fast-paced environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system ...