126 to 150 of 222 Problem Management Jobs in England

quality service while driving improvements across people, processes, technology and automation.The successful candidate will ideally come from an MSP, Managed Services or IT Service Management environment and have experience leading service desk teams, managing SLAs and KPIs, improving ITIL processes and working directly with customers and senior stakeholders.The RoleAs … performance and development of Service Desk and Managed Services teamsManaging Service Desk Team Leaders and other operational leadsTaking ownership of SLAs, KPIs, queue management, escalations and backlog performanceLeading major incident management, including communication and post-incident reviewsMaintaining and improving ITIL-aligned service management processesPlanning team capacity, resources ...

ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends … prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise systems and applications. * Change Management: Review and implement changes to the IT environment, ensuring they comply with Change Management procedures and minimise disruption. * Knowledge Management: Document solutions ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. This role requires an active DV clearance. What … initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems are running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities ...

systems, taking full ownership through to resolution. Diagnosing and resolving advanced technical issues across Windows Server, Microsoft 365, Entra ID, networking, security, and endpoint management environments. Leading problem management for major and recurring incidents, conducting root cause analysis, and deploying permanent fixes via formal change control. Managing ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.)OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications.Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloadsOpenshift Enterprise SupportWorking with tools surrounding the Kubernetes ecosystem ...

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

follows.Our Data Engineering team operates a distributed leadership model. Each Senior Data Engineer owns a defined functional area, such as ingestion and integration, incident management and observability, governance, security and cost management, or CI/CD and DevOps, and is accountable for the standards and resilience of that … line with Nuffield Health's enterprise architecture and data engineering standards.Ensure solutions are operationally ready, observable and supportable, and contribute to incident and problem management as part of the team's service management approach.Coach mid-level engineers to take ownership of epics and smaller initiatives within their ...

partnership with some of the most brilliant minds.The RoleAs a Senior Systems Specialist, you will provide expert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with evolving … supporting the HR technology roadmap, and ensuring alignment with business objectivesManage SuccessFactors system configuration, security, governance, and compliance, including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practicesLead system support, incident resolution, and service delivery, acting as an escalation point ...

recovery, and enable predictable service outcomes.What you will be doingDeliver standards for availability, latency, performance, capacity, and scalability.Take part in root-cause analysis and problem management for major incidents.Champion blameless post-mortem culture and ensure actions are tracked and closed.Drive infrastructure-as-code and automation across Azure … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations.Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions).Experience with monitoring/observability tools, alert design, and dashboarding.Commercial awareness, including experience working ...

colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem … service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance ...

predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management for major incidents. Champion blameless post-mortem culture and ensure actions are tracked and closed. Drive infrastructure-as-code and automation across … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations. Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions). Experience with monitoring/observability tools, alert design, and dashboarding. Commercial awareness ...

similar eCommerce platforms).Excellent IT delivery skills. Good knowledge and experience in IT Operations and Compliance Working experience in managing business during change management and rollout of projects Adept at creating and transforming business requirements into functional requirements and designs. Exceptional problem solving and sound decision making capabilities … solutions to guide requirement specifications and minimize package customizations. Be recognised as technical and functional expert in their respective working area by businessDrive Change Management and Adoption to ensure benefits are realised:Leading change management/user adoption of the solution, by providing expertise and good practices including ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...

Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives.WHAT … problems with appropriate urgency.Participate in off-hour maintenance windows as needed to support a highly available application Communicate effectively with Design Engineering, Client Support, Management, and Software Development groupsDocument policies and procedures as they are defined and changedDrive automation-first mindset across incident response, deployment, compliance, and observability.Collaborate with ...

This role combines strategic ownership with a deliberately hands-on operating model, requiring the leader to remain directly engaged in service delivery, technical escalation management, project execution, and stakeholder support. The Director is responsible for ensuring a high-quality user experience, advancing operational excellence, driving regional alignment with global … senior technical escalation point for the region, providing direction, decision-making, and direct intervention on complex incidents and service issues Drive disciplined incident and problem management by identifying root causes, defining remediation paths, resolving issues where possible, and escalating effectively in line with service expectations and SLA commitments ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. 2. Key Responsibilities Design, develop, and enhance … platform enhancements and work with vendors to improve product capabilities. Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. Manage complex technical issues, problem management activities, and L3 support escalations. Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. Collaborate with ...

Entra ID Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID · Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple): · Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected · Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: · Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints · Shift work left: write ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Metropolitan University)About the DepartmentWithin IT & Digital, Infrastructure & Operations supports the core technology services that underpin the University's digital environment. Identity and Access Management is central to that foundation: it helps ensure the right people can access the right services, at the right time, while protecting University systems … needs.About the TeamYou'll report to the Hybrid Cloud Infrastructure Technical Lead and work closely with infrastructure engineers, colleagues across IT & Digital, the Service Management Office, and application business and technical owners. Success depends on sharing expertise, building trusted relationships and bringing people together to solve complex identity challenges.About ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment. Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent ...

Metropolitan University)About the DepartmentWithin IT & Digital, Infrastructure & Operations supports the core technology services that underpin the University's digital environment. Identity and Access Management is central to that foundation: it helps ensure the right people can access the right services, at the right time, while protecting University systems … About the TeamYou'll report to the Hybrid Cloud Infrastructure Technical Lead and work closely with infrastructure engineers, colleagues across IT & Digital, the Service Management Office, and application business and technical owners. Success depends on sharing expertise, building trusted relationships and bringing people together to solve complex identity challenges. ...

Location: Huntingdon, Cambridgeshire Clearance Level: High - DV 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … general knowledge of SAN storage technologies; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge/experience with scripting; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience ...