351 to 375 of 429 SLA Jobs in England

reliability, proactively identifying and addressing issues to minimize downtime. Manage the implementation and maintenance of Service Level Objectives (SLO's) and Service Level Agreements (SLA’s) with UMG Business Units, other IT groups, and vendors as appropriate. This includes measuring and reporting on these SLA ...

asset management and the wider business. Deliver Digital Services Administration services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Developing, monitoring, and maintaining the policies and procedures within the Digital Services Department Ensure all Digital Services Administration processes … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical ...

environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange … working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. ...

Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation. The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment … will demonstrate: Strong understanding of contract lifecycle management principles and best practices. Knowledge of PaaS, IaaS, and CaaS commercial and contractual frameworks. Experience in SLA management, service performance monitoring, and risk mitigation. Understanding of legal and regulatory requirements relating to contract management. Knowledge of governance, business continuity, information security, environmental ...

Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation. The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment … will demonstrate: Strong understanding of contract lifecycle management principles and best practices. Knowledge of PaaS, IaaS, and CaaS commercial and contractual frameworks. Experience in SLA management, service performance monitoring, and risk mitigation. Understanding of legal and regulatory requirements relating to contract management. Knowledge of governance, business continuity, information security, environmental ...

skills with the analytical judgement to understand what the data is telling us and communicate it with confidence. Key Responsibilities Define and maintain consistent SLA frameworks across partners and intermediary clients Collaborate with Technology, Legal, and Relationship Management teams on SLA design, updates, and reporting Produce accurate, recurring service reports … years’ experience in Service Delivery, IT Service Management, or related roles within financial services, SaaS, or managed service environments Strong knowledge of ITIL principles, SLA management, and service governance processes Demonstrated experience in preparing executive-level and customer-facing reports Excellent communication and presentation skills with the ability to engage ...

Walk Up welcome desk, assisting customers with a wide range of software and hardware-related issues. Monitor support ticket queues, maintaining awareness of SLA response times and identifying high-priority issues for escalation. Liaise with customers to gather the information needed for effective triage and resolution. Diagnose and troubleshoot incidents … service requests, with awareness of SLA resolve times. Maintain accurate and concise incident records, avoiding unnecessary technical jargon. Carry out standard request tasks, such as user account creation and maintenance. Ensure effective communication and regular updates to customers throughout the lifecycle of the ticket. Manage and prioritise your individual ticket ...

Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd‐party service partners. What will be your key deliverables? Operational … service provider (TechMahindra) Manage multiple third‐party partners delivering Network, Cloud/Server and DBA services. Run effective governance through service reviews, KPI/SLA/XLA performance management, escalation handling, dispute resolution and improvement action tracking. Coordinate cross‐vendor working during incidents and complex changes to secure one‐team ...

performing engineering culture. Serve as the primary escalation point for complex regional network incidents and service delivery issues. Maintain regional network performance against global SLA and KPI frameworks. Represent your region in global network leadership discussions. Network Engineering & Operations Remain hands-on in the deployment, configuration, testing, and commissioning … with the Network Platform team. Own senior technical relationships with carriers, wavelength providers, colocation partners, and equipment vendors. Manage circuit delivery, service activation, and SLA performance across regional connectivity suppliers. Partner with Sourcing and Commercial teams on carrier procurement, capacity planning, and supplier contract management. Lead technical escalations with carriers ...

action any request raised via the IT Service Desk •Ensuring that the company standardisation is adhered to at all times. •Work to agreed SLA’s whilst offering a high level of service. •Produce support documentation as appropriate following company templates. Service •Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA’s •Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels •Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

action any request raised via the IT Service Desk • Ensuring that the company standardisation is adhered to at all times. • Work to agreed SLA's whilst offering a high level of service. • Produce support documentation as appropriate following company templates. Service • Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

commissioning and handover. Critical Data Center Operations – EMEA Sites Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance, including critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs … maintenance and change management frameworks, and KPIs (uptime, SLA, MTTR, energy, safety, staffing, customer experience) across all EMEA sites. Lead incident management, escalation, and RCA with timely, transparent customer communication; ensure business continuity and disaster recovery processes are maintained and tested; partner with the GNOC for 24x7 monitoring and service ...

operational excellence, P&L accountability, and strategic stakeholder management. What you'll be doing Owning end-to-end delivery across assigned programmes, driving 100% SLA adherence on availability, response times and quality Managing operational P&L - forecasting, cost control and profitability against contract Acting as trusted advisor to senior … cleared personnel What you'll bring Active DV clearance Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimizing revenue generation across the mobile infrastructure portfolio. What You’ll Be Doing Develop and implement strategies to optimize contract lifecycle ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with … Process Improvement/KPI's/General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work ...

relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with … Process Improvement/KPI's/General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience, training will be offered to ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

access and application data tasks under supervision, learning the full trade lifecycle from order entry through to clearing and settlement in a fast-paced, SLA-driven environment. This is first and foremost a client-service role, a genuine desire to help clients matters more than any particular background, and technical … with any client visits, feedback, and follow-ups, ensuring accurate records are maintained. Functional and Technical Support Provide first-line support, resolving issues within SLA and escalating to second- or third-line teams where required, ensuring full audit trails are maintained in the service desk tool. Log and track ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...