376 to 400 of 424 SLA Jobs in England

privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

full job flow, including allocation to engineers/subcontractors, scheduling, attendance chasing and job closure. Monitor open jobs and proactively chase updates to ensure SLA compliance. Prioritise and allocate jobs appropriately to minimise SLA failures. Accurately interpret and record work orders within the Maximo CAFM system. Understand and apply … appropriate SLA to each service request. Provide professional customer service to internal and external customers. Assist with generating purchase orders for Reactive/Quoted Works, Minor Works and PPM using Coupa. Liaise with Contract Managers and Supervisors regarding subcontractor/supplier invoicing queries. Process contractor labour. Support the preparation ...

will be expected to challenge existing processes, identify opportunities for improvement and implement practical solutions that reduce ticket volumes, improve resolution times, strengthen SLA performance and ultimately improve the experience for both IT teams and end users. Key Responsibilities Lead the end-to-end transformation of the Service Desk … support processes for POS, payment terminal, network and store technology failures . Coordinate effectively with field engineers, technology partners and hardware vendors, ensuring appropriate SLA performance. Build strong relationships with senior stakeholders and communicate service improvements clearly across technical and non-technical audiences. Drive a culture of continuous service improvement ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

IaaS), and Coverage as a Service (CaaS) contracts. This is a key role focused on managing the full contract lifecycle, strengthening customer relationships, ensuring SLA and KPI performance, mitigating commercial risk, and supporting revenue growth. What you’ll be doing: 🔹 Managing contracts from implementation through to renewals, extensions and amendments … Monitoring SLA, KPI and commercial performance 🔹 Building trusted relationships with customers and senior stakeholders 🔹 Identifying and mitigating contractual, commercial and operational risks 🔹 Supporting contract negotiations, dispute resolution and governance 🔹 Working closely with Legal, Finance, Technical, Operations and Account Management teams 🔹 Analysing contract data to identify opportunities and drive continuous improvement ...

business opportunities with an emphasis on operational feasibility and overall profitability. Support the due diligence process, provide input and guidance regarding contract terms including SLA’s and KPI’s Work in conjunction with Divisional Presidents, Executive Account Directors, and Account Directors to monitor client account requirements and manage the deployment … line with the needs and expectations of business. Service delivery and operational excellence Provide platform assurance across the EMEA IFM portfolio — monitor account health, SLA and KPI performance, critical-environment risk, and client satisfaction, and intervene where accounts are off-track. Lead the regional operational review cadence with account leaders ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ ...

resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily ...

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

. Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities. Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates. Key Requirements Essential: Proven track … Target State Service Models & Full Service Design Package (SDP) ServiceNow-aligned process flows and multi-supplier governance framework Service Transition & Estate Take-On Strategy SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap To apply or find out more, please send over an updated CV. ...

. Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities. Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates. Key Requirements Essential: Proven track … Target State Service Models & Full Service Design Package (SDP) ServiceNow-aligned process flows and multi-supplier governance framework Service Transition & Estate Take-On Strategy SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap To apply or find out more, please send over an updated CV. ...

leadership for Service Desk Analysts. Conduct regular 1-2-1 meetings. KPI & Service Performance Managemen t Monitor and report on Service Desk KPIs, including: SLA Achievement Joiners, Movers & Leavers Ensure all new starters requests are completed accurately and within agreed timescales. Coordinate system access, hardware provisioning, and onboarding activities. Continuous … base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full job description: Click here ...

project lead between our internal technical teams (HK/DevOps, TW/Engineering) and the UK-based AWS account management vendor/contractors. SLA & Performance Tracking Supervise and hold the vendor accountable for day-to-day AWS account management, technical deliverables, SLA adherence, and incident resolution. Bridge Time-Zone & Cultural ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining … Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

Category teams as required potentially dedicating up to half your time to cross-functional collaboration within the wider procurement community. Manage supplier relationships through SLA/KPI performance monitoring; resolve disputes effectively while mitigating commercial risks. What you bring: Your proven track record in technology procurement will enable … application of Procurement Act 2023 legislation within various contracting models. Proven ability to manage complex contracts including dispute resolution; experience working with suppliers through SLA/KPI performance frameworks. Excellent networking skills combined with strong stakeholder engagement capabilities at all organisational levels from front-line leaders to senior executives. Commercial ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

managing and developing the technical team Conducting regular one-to-ones and appraisals, alongside recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Allocating technical resources across support and project requirements Monitoring operational KPIs and implementing service improvements Acting as a senior escalation point … Support Manager, IT Operations Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...