401 to 424 of 424 SLA Jobs in England

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system ...

summary The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate … Service end-users on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service Desk. Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution. Maintain and contribute to the HIS knowledge base. Analyse and resolve complex IM&T queries ...

summary You will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. … that all calls, emails and faxes to the HIS Service Desk are answered, logged and dealt with appropriately. To develop a thorough understanding of SLA and OLA agreements and that issues falling within these agreements are owned by the Service Desk and performance managed to resolution. The maintenance and contribution ...

raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system. The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity. Key Skills Log and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA compliance Monitor open jobs ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … issuing of permits to work. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. With support from Site Engineers, and in collaboration with the Technical Ops planning team ...

processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within … across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous … workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Must be able to work on their own initiatives and prioritise workloads. Key Requirements: Hands-on Repair and configuration experience is must. Willing ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves A background in POS, payments, ticketing or event technology Experience running multiple ePOS systems or tech vendors inside one venue ...

Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service Desk performance into the weekly … rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across … Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director ...

scale engineering environment. The platform processes over 32 million requests every day , operates across 5 global deployment nodes and runs against a 99.95% availability SLA . The challenge is not simply building new infrastructure. You will be helping evolve an established, business-critical SaaS platform where reliability, scalability and maintaining … evolve a large-scale, globally deployed SaaS platform • Build, operate and improve Azure Kubernetes environments • Ensure the platform continues to meet its 99.95% availability SLA • Improve scalability, resilience and operational reliability • Automate infrastructure and platform changes through Terraform • Improve deployment processes and reduce the risk of downtime • Troubleshoot platform, networking ...

ability to collaborate with ISVs on data management and AI workflow integration. Strong ability to define storage configurations to meet production grade performance and SLA requirements.‐grade performance and SLA requirements. Excellent communication skills with experience presenting to cross functional teams and senior leaders.‐functional teams and senior leaders. Demonstrated ...

Data Centre Technical Supervisor My client is a market leading FM & Maintenance service provider They are currently recruiting a Data Centre Technical Supervisor to Provide leadership and management to the operations team, ensuring operational commitments ...

identical pattern so they are handover-ready by design. Drive data quality as a first-class, firm-wide concern: establish data contracts, observability, SLA/SLO monitoring, and automated alerting and remediation across ingestion and transformation layers, and hold squads to those standards. Act as the senior technical point … ability to set standards, conduct code and design reviews, and grow engineers’ capabilities Strong grasp of data quality practices: data contracts, pipeline observability, SLA/SLO definition, and automated alerting and remediation Solid understanding of SQL transformation patterns and modern tooling such as dbt, alongside experience managing ingestion estates with ...

Senior Backend Developer/Developer (Node.js TypeScript Kafka) Remote UK to 80kAre you a backend focussed Software Developer/Engineer looking for an opportunity to take ownership and progress your career at a scaling tech ...

Barclays is seeking a Senior Vulnerability Management Analyst in London to own the end-to-end vulnerability lifecycle across the estate, guiding triage, prioritisation and remediation tracking. You will contextualise thousands of findings by business ...

Citi in London is seeking an Equities Cash Application Support Senior Manager to lead L2 support for critical equities trading applications and production management. You will work closely with development, QA and business teams to ...