51 to 75 of 313 SLA Jobs in England

confident managing engineers, customers and operational performance. Essential Experience: Leadership experience within an MSP. Managing Service Desk, Projects or Technical Services teams. KPI and SLA management. Customer escalation management. Strong people leadership and coaching skills. Commercial awareness and customer relationship management. Technical pre-sales and solution design experience. Full ...

respond quickly to the changing needs of our local population. Job description Job responsibilities Contract Monitoring & Activity Analysis Produce, analyse, and distribute monthly Service Level Agreement Monitoring reports to practices. Contract Monitoring: Tracking monthly contract performance, such as Payment by outcome, and other KPIs. Data Extraction & Modelling: Querying complex datasets ...

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third‐party IT suppliers, contracts, and licensing. Data‐literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI). Hardworking and can‐do attitude. Solution‐orientated looking to get to the bottom of an issue and use initiative. ...

doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing installation quality, audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device ...

tracking access and ensuring compliance Your role * Create IAM Service Design, detail TOM, Lead transition KT and Shadowing * IAM Service Leadership and Governance * KPI-SLA tracking and reporting * Continuous improvement * Stakeholder management * Risks and issues management Your skills and experience * Hybrid IAM Environment Service Leadership experience * Deep expertise across ...

experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous ...

from sub-contractors and in-house labour are uploaded onto the IT/CAFM system in a timely manner to ensure all KPIs and SLA are achieved. Ensure PPM planners are up to date and uploaded into the IT/CAFM system and generate monthly PPMs from that system ...

Provide 1st and 2nd line technical support to staff via phone, email, and ticketing system Log, triage, and resolve incidents and service requests within SLA Troubleshoot hardware, software, printer, and network connectivity issues Set up and configure new starter equipment (laptops, mobiles, accounts) Manage user accounts and permissions (Active Directory ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third‐party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

deliver change governance, including impact assessments, stakeholder sign-off, and change readiness. Strong documentation skills across process maps (L1-L4), SOPs, RACIs, KPI/SLA frameworks, and training materials. Proven ability to influence and align senior stakeholders without direct authority, with a track record of embedding process standards and driving ...

data to identify pipeline issues, process inefficiencies, adoption gaps and data quality risks. Define and improve key CRM metrics, including pipeline conversion, stage ageing, SLA performance, ownership, activity, adoption and data completeness. Work with Data and Reporting teams to improve management information and executive reporting. Actively propose data-driven optimisation ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

What you'll be doing: \n You'll be responsible for supporting the day-to-day delivery of managed services, including: \n \n Producing SLA and service performance reports \n Preparing for customer service review meetings \n Monitoring ticket queues and service levels \n Coordinating incidents, problems and change requests ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

undertake some weekend work. 1. Communications and Working Relationships i. Senior Information Analyst, Divisional Information Team Manager, Divisional Information Managers, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, Clinical Systems Manager, IHCS Manager and their teams. ii. Clinical Directors, consultants, and other medical grades iii. Trust Assistant ...

enrichment actions, and onboarding accelerators.Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts).Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead ...

Strong communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. Experience with Power Platform (Power BI/Power Apps/ ...

first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage ...