51 to 75 of 223 SLA Jobs in England

platform expertise and tooling support. Reporting, Metrics & Continuous Improvement Build dashboards and reports to track KPIs such as MTTR, incident volumes, severity trends, and SLA compliance. Support audit, compliance, and regulatory reporting requirements. Identify opportunities to improve incident response maturity through enhanced automation, tooling, and process refinement. Platform Governance & Best ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

cross-Product Group dependencies are understood and managed. Work closely with Suppliers of SaaS services to ensure that their contractual needs in respect to SLA’s, JPI’s are being met and attend regular service reviews. Raise any Requests for Change for any SaaS supplier changes to production. Review Qualys ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites ...

reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction. Skills and experience Strong hands-on experience with Palo Alto firewalls (VM-Series). Proficiency with firewall ...

compliance documentation aligned with EA and security standards. Annual budget, forecast, and cost optimisation plan. KPIs & Success Measures Service availability, stability, and performance (SLA/SLO achievement). Cycle time and quality of small-change execution. Reduction in incidents and faster MTTR. Change success rates and reduction in service impacting ...

friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent ...

continuous improvement. Key Responsibilities * Lead, manage, and develop technical and service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance, governance, and ITIL-based service processes * Manage budgets, financial performance, and reporting * Oversee recruitment, development, and succession planning * Drive customer satisfaction and continual service ...

leadership, operational performance, and continuous improvement. Key Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support ...

Doing Leading requirements workshops and discovery sessions with stakeholders Designing and building HALO services from scratch, including: Ticket types Complex workflows SLA structures Custom fields and portal forms Creating advanced approval workflows with conditional logic and multi-stage routing Configuring and optimising end-to-end service workflows across multiple departments ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

team for all domains. Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA) Coordinate with other teams/departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations. Look for opportunities ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience ...

Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions at customer sites and data centres (occasional UK travel) Supporting pre-sales, solution design and technical consultancy Skills ...

performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

metrics (e.g., burndown charts, defect rates) to inform decisions Commercial & Financial Awareness Experience managing project budgets, forecasting, and ROI Familiarity with vendor management and SLA oversight Key Attributes Proactive and decisive, with the ability to work under pressure Comfortable making decisions with limited information Strong problem-solving mindset Results-driven ...

metrics (e.g., burndown charts, defect rates) to inform decisions Commercial & Financial Awareness Experience managing project budgets, forecasting, and ROI Familiarity with vendor management and SLA oversight Key Attributes Proactive and decisive, with the ability to work under pressure Comfortable making decisions with limited information Strong problem-solving mindset Results-driven ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

engineering or product position. What You'll Own Service Ownership & Performance: Own service performance end-to-end, ensuring availability, reliability, and KPI/SLA achievement across the platform domain.Governance & Service Lifecycle: Define and maintain governance frameworks across incidents, problems, changes, and releases. Drive service maturity and consistency globally.Platform Change Oversight ...

pressure Strong communication skills and a customer-focused approach A genuine eagerness to learn and develop an IT career Comfortable working in a busy, SLA-driven environment Proactive attitude with a desire to improve processes and ways of working Why Apply? Salary up to £34,000 per year Exposure beyond ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

responsible for service performance, client satisfaction, operational governance, and continual service improvement. You will act as the primary operational contact for key accounts, ensuring SLA/XLA adherence, managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear ...