76 to 100 of 227 SLA Jobs in England

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

live activities. Monitor user engagement, platform performance and adoption metrics. Ensure alignment with technology vendors and platform roadmaps. Success Measures Achievement of support SLA targets. High platform availability and stability. Successful roadmap and backlog delivery. Low release defect rates. Improved data quality metrics. Successful delivery of rollout and implementation milestones. ...

operational dashboards. Maintain awareness of emerging threats and ensure appropriate measures are taken. Key Performance Indicators (KPIs)Reduction in MTTD and MTTR.Adherence to SLA and KPI targets. Client satisfaction and feedback scores. Team performance and skills development. Operational compliance and audit readiness. About YouWe're looking for a hands ...

expect evidence. You will be hands-on across the full stack of production reliability and security, not delegating these concerns but owning them technically.Own SLA/SLO definitions and ensure production cloud environments meet or exceed agreed targets; build the monitoring and alerting that makes that evidence visible.Act as technical ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

agendas, recording actions, and monitoring progress. Promote positive working relationships, inclusion, and effective teamwork. Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training ...

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations. The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout ...

Work OT hours as needed to support site stability br - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) br - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams br - Ensure all safety procedures are adhered ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

automation and system enhancements • Drive consistency in operational processes Key Performance Indicators • Scheduling Efficiency • Engineer Utilisation • Open Call Backlog Reduction • System Compliance (CASH accuracy) • SLA Performance • Data Accuracy & Reporting Quality What You'll Bring: • Experience in service planning, scheduling, or operations • Strong understanding of Fire & Security service environment • Experience with ...

automation and system enhancements Drive consistency in operational processes Key Performance Indicators Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with ...

heart of the role. What you’ll be doing Monitoring client servers, endpoints and networks through NinjaOne RMM, and responding to alerts within SLA Triaging and resolving alerts such as disk space, services, offline devices and AV/EDR health Managing the patch cycle: Windows and third-party updates, failed ...

Prepare service quotations, spare part sales quotations, and customer invoices promptly. Process spares orders and coordinate with internal teams for fulfilment. Review compliance with SLA targets and contribute to weekly service reporting. Support general office administration, including liaising with suppliers and contractors. Team & Process Support: Collaborate with the Customer Service ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, we're seeking the following: Bachelor's degree ...

data technologies, cloud computing, etcAssist with defining the processes needed to achieve operational excellenceEnsure data quality across all projects/clientsDefine and manage SLA's for data sets and processes throughout productionLead on the design, build and launch of new data models and pipelinesKey Skills/Experience: Experience in operating ...