101 to 125 of 223 SLA Jobs in England

while proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‐related enquiries. Handle customer complaints professionally, ensuring customers feel listened to and supported. Liaise with internal teams ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. Solving ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

Proven experience implementing ITSM in a mid-to-large enterprise environment Strong experience with ITSM migrations Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong ...

repair processing, part ordering and job completion Manage Microsoft repair systems including ROBO Oversee stock control, parts ordering and supplier invoices Ensure SLA targets, quality standards and productivity metrics are met Produce repair performance reports and operational insights Maintain ISO processes, compliance and documentation Support onboarding of new repair contracts ...

including monitoring, support, and maintenance of Progress OpenEdge databases. Manage day-to-day IT Service Desk operations — ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking. Lead infrastructure projects (upgrades, deployments, growth initiatives) — defining scopes, coordinating resources, delivering on time/budget, and minimising disruption. ...

connectivity issues. You’ll manage support tickets from initial logging through to resolution or escalation, ensuring high levels of customer satisfaction and adherence to SLA targets. Key Responsibilities Manage and resolve support tickets via phone, email, and remote tools Perform first-line diagnostics on network and connectivity issues Escalate complex ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

source landscape.**Data supplier management*** Undertake vendor selection for new data suppliers and data sourcing partners as required.* Design and implement a data vendor SLA policy which establishes quality controls, rights management, and data governance procedures.**Data acquisition budgeting*** Together with Data & Product stakeholders forecast and calculate data sourcing budgets ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

Security, and Ivanti Proven infrastructure engineering experience in enterprise environments Team leadership and project delivery experience (e.g. PRINCE2, PMI) Strong troubleshooting, fault diagnosis, and SLA-driven support experience Experience working within structured governance frameworks Desirable MCSE (or equivalent) and additional technical certifications ITIL Foundation Experience in customer-facing environments Strong ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems, VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service operations Key Competencies Customer-focused with a proactive approach Strong attention to detail and organisational skills Effective ...

ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives ...

within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations. ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

Windows Server experience and Linux familiarity Terraform (or similar) and PowerShell experience Strong networking fundamentals (DNS, VPNs, firewalls, routing) Comfortable working in high-availability, SLA-driven environments Nice to have Docker/Kubernetes CI/CD tooling (Azure DevOps, GitHub Actions) CloudWatch, Azure Monitor, Prometheus or Grafana Why this role ...

urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...