101 to 125 of 528 SLA Jobs in England

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

benefits realisation to closure Desirable Managing Successful Programmes (MSP) Practitioner or equivalent programme management certification Advanced commercial/procurement training (e.g., contract management, SoW, SLA basics in NHS context) Thorough understanding of the NHS Information Governance environment Expert knowledge of PAS/EPR'S and other hospital/health-based ...

Directory and access management. Sound understanding of networking principles. Excellent diagnostic, troubleshooting and problem-resolution skills. Experience of incident, problem and change management within SLA-driven services. Clear communication, documentation and stakeholder-management skills. #J-18808-Ljbffr ...

overall workload in accordance with ADP’s Service Excellence standard and ensure timeliness and communications with clients are met based on client’s Service Level Agreement with ADP. Success and performance indicators are assessed through the following systems:Client SatisfactionEfficiency and ProductivityQuality & AccuracyFeedback from Clients, Leaders, and internal partners ...

Linux workloads, with the ability to govern standards and technical gates. A track record of operating production, multi-tenant SaaS at scale, including SLA/SLO ownership, major-incident command, root-cause analysis, disaster recovery and service improvement. Willingness and ability to participate personally in the out-of-hours ...

spanning onshore/offshore teams, and comfortable working within an international or dual-reporting organisational structure Governance & risk: Strong track record of KPI/SLA governance, risk and change management on contracts with service credits or similar commercial exposure, including safe delivery of national-scale government programmes. Stakeholder management: Excellent ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

assurance and peer reviews of configurations delivered by internal colleagues, system integrators, and third-party suppliers. AMS & Service Delivery: Overseeing ticket queue management, enforcing SLA/KPI frameworks, and proactively driving continuous improvement to reduce incident volumes. Workshop Facilitation: Leading complex requirements-gathering sessions and translating intricate business needs into ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired Qualifications Experience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: REXX OMEGAMON RMF SMF SAS Experience ...

strengthen Shared Service's security posture Deputise for the Service Desk Manager during high workload or absence periods Lead cyber service operations focused on SLA attainment, incident response, and resolution quality Oversee daily workflow distribution and prioritise emerging threats and investigative escalations Ensure complex or unresolved cybersecurity issues are escalated ...

. Provide feedback to Engineering teams on how to better enhance our products for Duck Creek customers. Review monthly metrics reports with Customers including SLA targets and actuals, volumetric performance data, major issues and outages. Perform all other duties and activities as required. Act in accordance with ...

support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Working to SLA targets and meeting tight deadlines under pressure Desirable NHS ICT or Support Experience Small Contact Centre/Help Desk (extended hours) experience Reporting tools, Process ...

root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders and third-party suppliers to ensure users ...

base Taking ownership of tickets from logging through to resolution, keeping users informed throughout Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying ...

Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality Team Leadership & Development LinemanageCyber Analysts, settingobjectivesand supporting individual development plans Model desired behaviours that promote collaboration, precision, and accountability ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

technologies. Backup, recovery and disaster recovery solutions. PowerShell scripting and automation. SQL Server administration experience. SCCM or equivalent endpoint management tools. Experience working within SLA-driven environments. Desirable Knowledge of Juniper Networking highly desirable Exposure to Azure environments. Infrastructure automation or Infrastructure as Code experience. ITIL certification. Please note, engagement ...

deliver change governance, including impact assessments, stakeholder sign-off, and change readiness. Strong documentation skills across process maps (L1-L4), SOPs, RACIs, KPI/SLA frameworks, and training materials. Proven ability to influence and align senior stakeholders without direct authority, with a track record of embedding process standards and driving ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...