26 to 50 of 86 SLA Jobs in the North of England

suppliers on the purchase of all licensing, hardware and software for all aspects of the Company's IT and Telephony requirements Ensuring third party SLA's in respect to the Company's IT and Telephony services are met Ad hoc projects/tasks as determined by the Board Experience Required ...

felt anything at all. The best support is the kind nobody had to ask for. Keeping the promises our service levels represent. An SLA is not a target to be gamed. It is a commitment to a business relying on us, and we hold you to the spirit ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure supplier activities ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

installation, testing, fault finding and decommissioning Allocating workloads, managing resources and supporting shift coverage Coordinating with clients, internal teams and third-party vendors Monitoring SLA performance and escalating issues Supporting incident management and first-line technical troubleshooting Maintaining H&S, quality and client standards Managing documentation, reporting, assets and ticketing ...

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas ...

exceptional service and continuous improvement. Contribute and Work closely with the tech/engineering teams to ensure all customer support tickets are resolved within SLA’s and that customers and success colleagues are kept informed of progress and post incident reports. Develop and maintain relationships with external partners and vendors ...

automation and system enhancements Drive consistency in operational processes Key Performance Indicators Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with ...

service tool by raising support tickets. Monitor support tickets from end users to ensure they are resolved or escalated within local Service Level Agreements (SLA). Respond proactively to system changes by supporting system implementations and completing necessary training. Demonstrate excellent communication skills, both electronically and face-to-face ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures. Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership. Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

data and infrastructure from threats Assist in improving operational efficiency Assist in increasing competitive advantage Move towards a proactive/automated service Working to SLA or agreed project timelines Assist with BAU when required Requirements We welcome applications from engineers who have the following essential requirements: Proven experience designing, deploying ...

line technical faults Escalating issues in line with company policy where required Administering customer accounts and supporting the sign-up process Monitoring third-party SLA compliance and processing relevant actions Managing service abuse cases Contributing to a safe, environmentally responsible working environment About You We're looking for someone with ...

doing? Key responsibilities will include: Actively monitoring database performance metrics; identifying potential issues and setting up alerts to proactively address problems. Maintain internal SLA’s where appropriate. Tuning SQL queries, optimising database schema design, and managing indexes to maximise database performance. Forecasting future database needs and scaling infrastructure accordingly ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

effective support Strategically plan and manage site budgets and associated commercial activities Match tasks with team skill-sets to ensure delivery of defined SLA Manage, as the on-site representative, all system improvements and installations Take a leading role relating to customer management and escalation management Manage all training requirements ...

Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts ...

assessment sessions on our brand-new platform, configuring white-label branding, custom question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...