76 to 86 of 86 SLA Jobs in the North of England

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

Service Delivery Manager to drive operational service within our Tech function. You will handle major incidents, service reviews with Tier 1 suppliers, and ensure SLA delivery while coordinating cross-functional stakeholders. You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role ...

Category teams as required potentially dedicating up to half your time to cross-functional collaboration within the wider procurement community. Manage supplier relationships through SLA/KPI performance monitoring; resolve disputes effectively while mitigating commercial risks. What you bring: Your proven track record in technology procurement will enable … application of Procurement Act 2023 legislation within various contracting models. Proven ability to manage complex contracts including dispute resolution; experience working with suppliers through SLA/KPI performance frameworks. Excellent networking skills combined with strong stakeholder engagement capabilities at all organisational levels from front-line leaders to senior executives. Commercial ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service Desk performance into the weekly … rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

them. Own customer experience and delivery across orders, installations, faults and network work, measured on install lead times, first-time fix, fault resolution and SLA adherence. Plan resourcing with the team leads, clear blockers between teams, and keep every role’s responsibilities clearly defined. Build the annual budget and business … weekly rhythm of priorities, KPIs and reviews. Performance issues are dealt with quickly and fairly. Install lead times, first-time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. ...

tagging to real-time performance optimization and post-campaign reporting . Impact Metric: Success in this role means achieving full campaign delivery within SLA, maintaining target account margins, and delivering exceptional campaign performance over the next 12 months . What You’ll Bring Execution & Flawless Delivery … operations and campaign trafficking, ensuring all pixel implementations, 3rd-party tags, and DSP configurations meet strict SLA and compliance guidelines . Review and analyze key operational inputs—such as daily impression pacing, viewability rates, and engagement metrics to optimize real-time campaign performance . Maintain data integrity and platform accuracy ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

applications. Lead service transition activities from deployment into production support. Define and govern hypercare models, exit criteria and knowledge transfer activities. Maintain ownership of SLA and KPI governance across support operations. As a successful Oracle Functional Delivery Lead, you will have: Proven experience as an Oracle Functional Delivery Lead … knowledge across Oracle Fusion Finance and Supply Chain processes including O2C and P2P. Experience across GL, AP, AR, Cash Management, Fixed Assets, Tax, Expenses, SLA, Procurement and Projects/PPM where applicable. Strong understanding of Oracle EPM including Planning, FCCS, ARCS, Narrative Reporting and Smart View. Experience leading ...

Salary: Salary up to £40,000 • Location: ManchesterSenior Payroll AdvisorSalary up to £40,000LocationManchesterPurposeThe business now seeks a Payroll Administrator who will process all aspects of payroll for their portfolio of clients, ensuring a seamless ...

days from home. Reporting to the Head of Group IT, you will manage the Principal Support Analysts and Support Analysts, embed SOPs, ensure SLA adherence, and drive performance. You will also recruit and onboard new staff and feed into weekly SLT reporting. #J-18808-Ljbffr ...

implementation project. Your responsibilities include leading the AMS/production support leadership, managing service transition, overseeing hypercare exit criteria, and handling SLA ownership. You will govern incident/problem/change processes and take responsibility for the quarterly-update regression. Working closely with various teams, you will ensure process integrity … integrity. - Provide leadership to consultants and collaborate with business and technical teams. - Manage AMS/production support, service transition, and hypercare exit criteria. - Govern SLA adherence, and incident/problem/change processes. - Influence design decisions and establish innovative ways of working. Required Experience: Proven experience leading functional delivery ...