101 to 125 of 384 SLA Jobs

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

within SLAs, ensuring system availability, and providing technical guidance for trust projects. Key skills and responsibilities, Manage call workflows to guarantee consistent achievement of SLA targets by the team. * Experience using network monitoring tools such as LogicMonitor or SolarWinds Hands-on experience with physical server maintenance and support Experience with ...

users, including permissions, devices, and training. Data Quality, Reporting & Governance Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting. Support the Aviation Performance team with data extracts, dashboards, and system insights. Monitor compliance with airport/airline technology standards, security requirements ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

Company's ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches. Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems ...

requirements into functional and technical specifications for OVC/Oracle Cloud Finance. Configure and manage financial modules, including Chart of Accounts, Ledgers, Subledger Accounting (SLA), and Accounting Hub (FAH). Perform data migration and integration using FBDI, ADFdi, OIC, REST/SOAP APIs. Develop financial reports and dashboards using ...

change control, testing, and rollback planning) Maintain comprehensive documentation and audit evidence, including root cause analysis and validation Produce regular reporting on vulnerability trends, SLA performance, and residual risk Deliver remediation at scale using DevOps practices and Infrastructure as Code (Terraform) Continuously improve vulnerability management processes and security baselines Environment ...

through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft Fabric Terraform (Infrastructure as Code) Azure cloud technologies ...

phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ ...

transparency of assumptions, limitations, and model performance. Build and productionize analytics that advance intraday/EoD automation (services, APIs, pipelines) with clear SLOs/SLA, observability, reliability engineering practices, and tight integration into trading/risk platforms. Provide technical leadership and mentorship; conduct code/method reviews, establish research engineering ...

support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

service structures across the organisation Create service definitions and ownership models Develop governance frameworks to underpin the ESM operating model Define service KPIs and SLA Produce ServiceNow-ready service catalogue input Ideal background Enterprise Service Management Consultant Service Management Consultant ITSM Consultant ServiceNow Consultant Service Design Consultant Must-have experience ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

with both internal teams and external suppliers. Previous experience within administration, customer service, account coordination, or supplier management would be highly beneficial, particularly where SLA monitoring or issue resolution has been involved. A proactive and solutions-focused approach is essential, along with proficiency in Microsoft Office applications including Excel ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

stakeholder matrix. Adhere to corporate IT governance frameworks, specifically following the COBIT processes, guidelines and architecture. All activities that guarantee the fulfilment of the SLA's that have been confirmed by our customers. Continuous Improvement and Innovation. Profil Management Experience : Experience in leading IT teams and managing IT projects, ideally ...

quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records ...