226 to 250 of 771 SLA Jobs

equipment. The Technical Support team ensure that customers queries are answered and resolved in an efficient manner and are in line with company SLA’s. In order to succeed in this role, you will need to have a high degree of both written and verbal communication skills and a desire ...

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

support environments, processes, and service delivery principles. Commercial awareness and excellent problem-solving abilities. Experience within a Managed Services environment. Knowledge of SLA management, service governance, and escalation management. Experience delivering a premium, customer-centric or white-glove support service. Background in continual service improvement and service reporting. Why Join ...

revenue is achieved* Ensure timely issuing and approval of invoices and record in the revenue tracker* Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews* Support clients with new products and programs, coordinating with internal teams* Keep all internal documentation current and well-organised* Share responsibility ...

revenue is achieved* Ensure timely issuing and approval of invoices and record in the revenue tracker* Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews* Support clients with new products and programs, coordinating with internal teams* Keep all internal documentation current and well-organised* Share responsibility ...

allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process. SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics. What ...

other performance metrics Identify improvements and implement initiatives to optimise support operations Collaborate with SRT and third-party teams to meet contractual and SLA commitments Represent the department in weekly review meetings, highlighting risks and resource needs Lead weekly meetings with in-country partners, project managers, and customer success teams ...

will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams’ strengths and weaknesses. ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Any offer of employment is subject to satisfactory BPSS ...

piloting in Prescriptive/Predictive modelling Build and manage relationship with stakeholders and extended teams Drive operational excellence within the team Ensure adherence to SLA by 3PP and drive user satisfaction Responsible for adherence to Unilever Control and compliance policies Responsible for bringing in new tools and technologies, around visualization ...

looking for someone with at least 1 years' experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer ...

experience, delivery processes, and product capabilities Collaborate cross‐functionally: Partner closely with Support, Product, and Engineering teams to triage and resolve live issues, ensuring SLA adherence and continuous improvement of service quality Represent the company externally: Act as the company’s ambassador in client meetings, workshops, and industry events About ...

their own workload to ensure targets are met, referring to manager only when necessary. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...

holder could be required to carry out reasonable management requests as and when required. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

site inspections and audits across the designated area. Maintain regular engagement with on‐site management teams, attend relevant meetings, and implement agreed actions within SLA timelines. Lead and manage formal disciplinary processes as required, including investigations, grievances, hearings, and tribunals. Continuously monitor health and safety risks, taking swift and appropriate ...

Management Hybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools. Internal SLA accountability: Establish, monitor, report and be responsible for team adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle .Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

performance, improvements, and next steps Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement Build and deliver regular customer reporting and SLA tracking Support customer onboarding, including ServiceTrack onboarding Act as the first point of operational escalation for customer issues Manage catalogue ownership, software and managed service ...

event of an emergency, which may require temporary Shift working.* Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).* Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

Engineering to streamline API workflows and eliminate technical integration bottlenecks. Support Operations & Customer Health Direct multi-tier global technical support operations, enforcing strict SLA compliance, high CSAT/NPS ratings, and rapid resolution times. Operationalize AI tools and automated support workflows to improve service quality while lowering overall cost ...