226 to 250 of 286 SLA Jobs

night shifts (4 nights per week - between 12am-4am - nice short shift!!). Planned shutdown work carried out between 12am-4am. Ensuring SLA targets are met on maintenance activities. Fault finding on dampers, flow switches and other instrumentation equipment. Remote and on-site support as part of an on-call ...

support, configuration and maintenance of the Genetec VMS system. Act as main point of contact with the client and ensure client satisfaction through KPI & SLA management. Must have good experience with VMS systems specifically Genetec, have proven leadership skills to lead and motivate the technical teams on site. Current ...

patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance. ...

critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse ...

support demand – feeding insight back into product and policy development. 4. Reporting & Data Analysis Track and report on key support metrics: volume, resolution time, SLA performance, CSAT, and moderation outcomes. Produce regular reporting for the Chief Operating Officer and wider leadership team. Use data to identify gaps, prioritise improvements ...

with our 24/7 outsourced SOC holding them to a high standard on threat hunting, threat intelligence utilisation, and automated response, not just SLA compliance. Ensure Cognism has a holistic, well‐maintained SIEM that reflects how we operate and improves continuously as the threat landscape evolves. Build the internal ...

engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...

rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow … monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as Assist with SLA reporting What youll need To either have current SC clearance or meet the qualification criteria High level technical skill in iSeries platform plus a good technical ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior … Management (OSM) Manager/IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … managed service customers. Acting as the primary point of contact for service delivery and customer engagement. Leading regular service reviews and reporting against SLA and KPI performance. Managing service risks, issues and escalations. Supporting the transition of new services into business-as-usual. Working closely with technical delivery teams, suppliers ...

connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates To provide infrastructure administration functions … utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment associated with service requests ...

asset management and the wider business. Deliver Digital Services Administration services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Developing, monitoring, and maintaining the policies and procedures within the Digital Services Department Ensure all Digital Services Administration processes … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Management (IM) Own and govern Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges, ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause … freeze windows and business priorities. Process Governance & Reporting Own ITSM SOPs, workflows, RACI, and knowledge articles. Prepare weekly/monthly dashboards (Incidents, Problems, Changes, SLA, CSAT). Ensure alignment with ServiceNow configuration and reporting. Support internal/external audits and compliance reviews. Stakeholder & Transition Responsibilities Act as single point ...

security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical … security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … service quality remains high. Key Responsibilities Own SLA governance across IT services, ensuring consistent definition and measurement Monitor and report on performance (daily/weekly/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data ...

processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/… driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding ...

Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual … level clearance Working as part of a team Desirable Good written and spoken English Commercially aware Competencies for Success First Contact Resolution (FCR) SLA compliance for response and resolution Accuracy of incident logging and categorization Customer Satisfaction (CSAT) scores Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive ...

operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge calls, providing timely updates to stakeholders and clients. Ensure production incidents are managed effectively and escalated … support teams and coordinating cross-functional technical resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such ...

action any request raised via the IT Service Desk•Ensuring that the company standardisation is adhered to at all times.•Work to agreed SLA’s whilst offering a high level of service.•Produce support documentation as appropriate following company templates. Service •Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

action any request raised via the IT Service Desk • Ensuring that the company standardisation is adhered to at all times. • Work to agreed SLA's whilst offering a high level of service. • Produce support documentation as appropriate following company templates. Service • Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

stakeholder interface across IT, business and architecture teams to align tooling capability with strategic objectives Manage third-party vendors and suppliers, ensuring SLA adherence, performance optimisation and cost effectiveness Own budget management, resource planning and FinOps activity to ensure efficient platform and supplier spend Ensure compliance with governance, security … maturity at scale Excellent stakeholder management skills with the ability to influence senior technical and business stakeholders Strong vendor and supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's. With a strong emphasis on diversity, equity, and inclusion, our client is committed to fostering a positive and collaborative working culture. Key Responsibilities: Coordinate … Client/Server, Linux environments, and SQL Server (desirable). Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs). Experience working in SLA-driven environments and handling multiple priorities. Skills & Aptitudes: Strong technical troubleshooting skills. Good understanding of Office 365 and general computer literacy. Ability to work methodically ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...