226 to 250 of 378 SLA Jobs

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

team. Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance KPI & Performance Management: Own and drive service KPIs, including. SLA performance Ticket ageing and backlog Escalation rates and repeat issues – KPIs are used to improve outcomes, not just produce reports. Process & Structure Improvement: Continuously improve ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

transformation initiatives Experience delivering technology-enabled change (e.g. CRM, CCaaS, automation, digital channels) Deep understanding of contact centre KPIs such as AHT, CSAT, FCR, SLA performance Strong programme governance and delivery expertise (e.g. MSP, Prince2, Agile) Excellent stakeholder management skills with the ability to operate at Exec level Comfortable working ...

service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk Strong understanding of SLI/SLO/SLA and Error Budgets Proficient in Python or PySpark for AI/ML modeling Able to reduce toil by building automation tools for repeated tasks Hands ...

identify opportunities for improvement or change in configuration or functionality 3. Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/ ...

compliance requirements. Maintain architectural documentation, system maps and operational workflows. Own and oversee day-to-day IT service operations across the business. Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met. Manage resourcing and workload distribution across the business based on demand. Lead operational incident, request, problem ...

strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture . Oversee SLA/OLA performance for infrastructure and Azure managed services , ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...

negotiate, and onboard new carrier partners to expand network capability, improve service offerings, and support new business growth. Manage carrier performance through robust KPI, SLA, and cost management frameworks, driving continuous improvement across delivery, compliance, and customer experience metrics. Act as the key transport and carrier subject matter expert within ...

system. You will be a self-starter and be able to manage your own workload but also work as a team member to meet SLA targets. Main duties of the job The IT Asset Officer is involved with the day to day activities relating to hardware and software asset management ...

AMQP event-driven microservices architecture and extensively utilises Docker container services. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. Experience with infrastructure automation (Terraform, CloudFormation, Ansible) and cloud platforms (AWS) Strong background in containerisation and orchestration (Docker, Kubernetes, OpenShift) Experience building ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...

training materials Helping reduce recurring support demand through proactive problem solving Collaborating closely with Product and Operations teams Delivering excellent customer experiences while meeting SLA/KPI targets What were looking for: Previous experience in a SaaS customer support or service role Strong communication skills and the ability to explain ...

tools (SolarWinds or similar) Minimize downtime through proactive troubleshooting and performance analysis Participate in vendor coordination, cost analysis, and budgeting Maintain documentation, standards, and SLA reporting Participate in on-call rotation Required Experience 7+ years enterprise network administration (multi-site) 4+ years senior-level experience Leadership experience required Strong firewall ...

contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, DocuSign , email. Operate standard office equipment other than computers such as telephone, typewriter, scanner ...

contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e-mail. Operate standard office equipment other than computers such as telephone, typewriter, scanner ...

contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e mail . Operate standard office equipment other than computers such as telephone, typewriter ...

contract status, such as additional information required, follow-up needed, or tracking. Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, Docu Sign , email. Operate standard office equipment other than computers such as telephone, typewriter, scanner ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner ...

meetings Maintain clear communication with clients and internal teams Accurately document work within the PSA system Manage tickets, calls, emails, and project workloads to SLA deadlines Act as a Product Champion for specific technologies and services Support ISO compliance and KPI targets including customer satisfaction and project profitability About ...

call out rota covering 24/7 Monitor and Respond to ALL trouble tickets and work orders generated by the Ticket System within specified SLA times. P0 - 10 hours, P1 - 44 hours, P2 - 96 hours. For P1 and P2 ticket priority, Time to Work Completion is measured using (1) Calendar ...