251 to 275 of 378 SLA Jobs

appropriate to outreach strategy through tools such as Sales Navigator as well as all forms of desk targets. Adherence to all response-time SLA’s as well as use of mandatory sales cadences always. Actively manage sales pipeline with a focus on moving all prospects through the sales funnel. Document ...

Layer 1-3 network devices. Work collaboratively with Core Network teams to ensure monitoring aligns with evolving network architecture. Establish baseline performance metrics and SLA-driven alerting thresholds. Continuously improve monitoring platforms, tooling, and operational processes. Documentation & Knowledge Transfer Produce high-quality technical documentation and operational procedures. Create runbooks, escalation ...

Freshdesk relating to customer operations processes Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding Escalate complex, technical, or high ...

project teams to provide technical estimates and architectural guidance. Ownership: Leading troubleshooting for complex incidents across a hybrid-cloud setup, ensuring high performance and SLA compliance. What We're Looking For The Hybrid Bridge: A solid background in Cisco networking combined with proven experience in an Enterprise Azure environment. Automation ...

customer accounts. Build strong customer relationships through proactive support and engagement. Troubleshoot technical issues, manage incidents end-to-end, and ensure resolutions meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. ...

defect resolution, unit testing and production bug fixes. Collaborate with Product Owners, cross platform teams and third party vendors on requirements, story creation and SLA compliance. Provide technical guidance, code reviews and mentoring to junior developers where required. Extensive hands on Oracle Xstore POS experience across multiple versions ...

defect resolution, unit testing and production bug fixes. Collaborate with Product Owners, cross platform teams and third party vendors on requirements, story creation and SLA compliance. Provide technical guidance, code reviews and mentoring to junior developers where required. Extensive hands on Oracle Xstore POS experience across multiple versions ...

break-fix activities across voice and data infrastructure Undertake structured cabling, socket installation, and patching (voice and data) Support fault diagnosis and resolution within SLA requirements Work collaboratively with network and support teams as required Operate safely and in compliance with all relevant regulations, including fire stopping and health ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

Create meaningful reporting & executive insight Deliver clear, actionable reporting for both: Technical teams (operational prioritisation) Senior stakeholders (strategic risk visibility) Track key metrics including SLA adherence, vulnerability ageing, exposure trends, and coverage Provide regular updates to senior leadership and risk committees Lead tooling and data integration Own the coordination ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just produce reports. 6. Process & Structure Improvement Continuously ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

working hours as required. DEVELOPMENT GOALS • Enhanced training and certification • Career progression. AREAS OF MEASUREMENT • KPI - Cost per Call. • KPI - 1st Time fix • KPI - SLA achievement for tasks. ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns ...

respective P&L owners Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. 3. Risk & Governance Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience ...

communicate effectively with both technical and non-technical individuals Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement Must be a proactive self-starter, motivated, innovative, capable of providing technical solutions Flexible and able to meet tight deadlines while working under pressure ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

operating model, and self-serve infrastructure Partner Experience & Operations • Drive partner NPS from current levels to +20 across all segments • Hold the organisation to SLA standards, inbound case hygiene disciplines, and handover rigour • Collaborate with Marketing on MDF allocation, co-sell programmes, and partner demand generation • Work cross-functionally with ...

that support multiple products and regions. Drive measurable outcomes: define and instrument KPIs (e.g., time‐to‐onboard, straight‐through processing, drop‐off, exception rates, SLA adherence, rework/defects) and iterate based on data. Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone ...

discovery through scaled deployment, including requirements definition, prioritisation, and executive stakeholder alignment Define and govern contractual relationships with telematics vendors, including leading commercial negotiations, SLA frameworks, performance accountability structures, and contract renewals Establish and maintain vendor governance mechanisms to ensure delivery against contractual commitments, data quality standards, and operational KPIs ...

their business growth strategy, before negotiating and agreeing a Search & Staffing Partnership under our EDGE or CATALYST solutions. By offering hiring process analysis, agreeing SLA’s and assisting with employer branding techniques as part EDGE or CATALYST; we embed ourselves within our Partners, working alongside hiring teams & TA departments ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...